Denise Smith

Absolutely the BEST from top to bottom...GM to the wonder sales associates. Extremely fair, honest and helpful from everyone in the dealership...this is Lexus quality at Toyota prices!! I drove from Atlanta, GA to Owings Mills, MD to buy a used car so you know it was a great deal but I was not expecting this level of pleasurable experience...it started with the phone call from internet advertisement to follow-up service after the sale. Trust me, this is one place you get more than what you pay for!!

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Rob is an excellent dealer and glad I came to Toyota got the car I wanted good quality service with Rob. Recommend him for any one looking to by a car and I shall. Thank you Rob and will stop by just to say Hi. 👍

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I just purchased a 2020 RAV 4 Hybrid. Denise was my sales representative. She was awesome to deal with! There weren't any games...just good business dealings. She encouraged me to take a truck home to make sure it would fit in the garage. I would highly recommend asking for Denise!

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I drove an hour to buy a car from this dealership -- passed up several other dealerships in the process and it was worth the drive! Denise and Ericka both did excellent jobs as well as the managers with the sale.

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So I’ve visited many dealerships over the years and Heritage Toyota by far had the best customer service. Most dealers are pushy and smothering but Will Brown the sales manager was awesome. He didn’t bombard me with calls and texts but was fast to respond to my questions which was very appreciated. I left the dealership feeling like I got a great deal on my new car and a great deal on my trade without all the usual hassle.

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My experience with Heritage Toyota Owings Mills was just incredible! Definitely a place to buy, great experience with all staff, brought a new 4runner for my wife and stand out the professionalism and dedication of this team , very sure all costumers going Home with a great smile on their faces like we do. Thanks team Heritage Toyota Owings Mills !😊

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I am so pleased with the experience I had at Heritage Toyota in Owings Mills! Denise was very helpful and made sure to answer any questions we had about cars, interest rates, and insurance. Stephanie was also super amazing!! She took great care of me. Please go to this location for all of your car needs. They WILL NOT disappoint!!!!!!!

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I was attended by Denise Smith as the direct salesperson - outstanding, courteous, knowledgeable. Besides her, I have been helped by Will Brown, Blake and Ms Stephanie - what a TEAM!

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