Dennis Kane

Well I'm re writing this because I don't know if I sent it 😔. Thank you Denny Kane!!! My wife and I recently purchased a 2019 Ford explorer at lithia Medford Toyota. When we purchased the car it had a bug it 😔. Thank you Denny Kane!!! My wife and I recently purchased a 2019 Ford explorer at lithia Medford Toyota. When we purchased the car it had a bug guard on the hood. We intended to take the bug guard off and put on the explorer logo. When we took off the bug guard we noticed that it had contamination. We brought the vehicle back to Toyota to see if we could possibly resolve this issue. Which was at no fault to a Toyota. Denny had helped us with the purchase of the vehicle,and took it upon himself to help us,which he did! His genuine concern and care were so greatly appreciated. My wife and I are truly grateful. To make a long story short, I believe he exceeded what he had to do to help us. Thanks again Denny! Being a business owner, I can truly say, he is an asset to lithia Toyota. More

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Nick was the man. Great salesman. He was kind, patient, and even drove the car to my house for me after I purchased the new car because I didn’t know anyone in town ye Great salesman. He was kind, patient, and even drove the car to my house for me after I purchased the new car because I didn’t know anyone in town yet. More

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My experience working with Lithia Toyota was excellent. My sales person, Luis Rodriguez, was extremely knowledgeable and has an easy, no pressure way of communicating. Luis guided me through the purchase p My sales person, Luis Rodriguez, was extremely knowledgeable and has an easy, no pressure way of communicating. Luis guided me through the purchase process in a fluid and enjoyable fashion. Management and financing were also a pleasure to work with. More

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In 2004 I bought my new Rav4 from Kareem Duncan. Best experience I’ve had. Last Friday I returned and bought a 4Runner and have NEVER been treated so poorly. We walked in there, paying cash, and the Best experience I’ve had. Last Friday I returned and bought a 4Runner and have NEVER been treated so poorly. We walked in there, paying cash, and the sales manager, Danny, rushed us while paying, was rude, cut us off at every chance he got, and was all around a slimy guy. The guy who sold us the car Sam said the breaks were replaced, they were not. He also didn’t even sell the car to us. He knew nothing about it, the features, or if there were any warranties, and now, less than a week later there is an issue with the breaks and we are getting the brush off. He also checked his phone every chance he got WHILE helping us. We would have NEVER gone back to Lithia. They just happened to be the ONLY place in the valley that had this car. DO NOT GO THERE unless you are wanting to be treated less than human. OH! AND! Brian Burg came out to give us the car fax and introduced himself and the service manager which HE IS NOT! Told us if we didn’t buy the car someone else would. Total creep. These guys get worse and worse and why we will only go to Kendall where they give deals AND are kind. Waiting for the survey so I can also apply this review there. EDIT: Since then, less than a week after we bought the car, the brakes and rotors gave out. WHILE WE WERE ON THE TEST DRIVE we asked about the brakes, Sam, the salesman said they had ALL been replaced. We took the car back and after a lot of back and forth they “found” the brakes and rotors needed to be replaced. Last week we went back at the request of Sam because he said he would pay for the additional key as he ALSO said it came with one but it did not. We went down and he told us we would have to pay, after almost walking out he said the dealership would pay part and he would pay part. He gave my wife the cash out of his wallet so it would look like WE paid for part of it. What kinda show are they running? While the key was being made my wife was walking the lot and AGAIN approached by the slimy Brian Burg and he gave her some statement like “wouldn’t want the same thing to happen to this car like the other”. Insinuating that WE were at fault for the bad breaks and rotors. And lastly, I keep receiving texts from Julia Hamar who my wife said was also extremely rude to her every time she went in. She keeps texting and asking if everything went well and if we could do a survey. I asked who we can complain too and she acted as if she knew nothing about the situation and was also rude. We will NEVER go back there. EVER. Paying cash for a vehicle? Get ready to be treated like garbage! More

by SWEETDANCER97501 Verified Customer Verified Customer

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Excellent service, fast , so easy to purchase a new car. Scott is a very good sales man not pushy and makes me very comfortable.fast . Scott is a very good sales man not pushy and makes me very comfortable.fast . More

by BARBAH72 Verified Customer Verified Customer

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Luis has an encouraging attitude and a genuine desire to meet the customers wants and needs. He understood what we were looking for and was able to find just the right car. We are very happy with our select meet the customers wants and needs. He understood what we were looking for and was able to find just the right car. We are very happy with our selection. More

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Luis. and the team made the whole process easy as it should be! We would definitely recommend to anyone looking to make a decision to buy and the team made the whole process easy as it should be! We would definitely recommend to anyone looking to make a decision to buy More

by TMLANE1967 Verified Customer Verified Customer

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I was messaged and updated by Luis for a little over a year now about new Tacoma’s and prices. I had told Luis I was interested and didn’t know when I would be ready, he was patient with me and very helpf year now about new Tacoma’s and prices. I had told Luis I was interested and didn’t know when I would be ready, he was patient with me and very helpful along the way. Today I walked in and was able to leave with a brand new 2023 Toyota Tacoma with a very good interest rate, fair and reasonable payment and low down payment! These gentlemen were very helpful and patient in the process and never pressured me into making a decision I didn’t want to or wasn’t comfortable with. Thank you Lythia Toyota of Medford I had an amazing experience and I’m beyond happy with my purchase. More

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Had and issue with the car I’ve called multiple times to service that keeps sending me to sales and never get a call back. This is the same issue I had with my Tacoma and I was promised that it wouldn’t hap service that keeps sending me to sales and never get a call back. This is the same issue I had with my Tacoma and I was promised that it wouldn’t happen again. Now my 30 day warranty I feel is over and still no call back. Sadly I think this will be my last purchase from Lithia Toyota. More

by NEW2SAIL1314 Verified Customer Verified Customer

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The guys were able to help me trade in my old truck for a much needed gas saving Rav4 and I couldn't be happier. Thank you. Also Sam was a great salesman... much needed gas saving Rav4 and I couldn't be happier. Thank you. Also Sam was a great salesman... More

by NORCALHOME707 Verified Customer Verified Customer

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