Dennis Ruggiero

Wayne Akers Ford has a lot to learn about communication. I can’t even express how poor it is in this survey, but it has driven me to now trade my vehicle in to another deal to never have to go to them again I can’t even express how poor it is in this survey, but it has driven me to now trade my vehicle in to another deal to never have to go to them again. I have had issues since I bought the vehicle from them with Service, multiple times, and I mean every time I have ever brought my vehicle there, and now with their collision center as well, just poor communication from everyone working there. This last visit was the worst of them all, having the vehicle for 14 days and not even addressing the issue I brought it in for. Terrible service from them. In my experiences, what makes or breaks a company is not the purchase of the said item, but the experiences you have when there is a problem with it and my experiences with their service post purchase has been aweful. I am glad to be getting rid of this vehicle and to be free from this dealership permanently. More

by DR.TRISKER Verified Customer Verified Customer

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Wayne Akers Ford has more than exceeded my expectations in every aspect of customer service and in repairing my Ford Escape. I am a Fan for Life now!! They have serviced my car for effective engine repair in every aspect of customer service and in repairing my Ford Escape. I am a Fan for Life now!! They have serviced my car for effective engine repair and most recently to replace a rear bushing. I highly recommend Wayne Akers Service Department and I can also highly recommend the Body/Repair Department for my prior vehicle, they did a fabulous job the two times I needed body work done. Thank you to All the employees at Wayne Akers, they are a fabulous Team and take a lot of pride in their jobs, and it definitely shows!! ❤️❤️❤️ More

by KayakGirl1110 Verified Customer Verified Customer

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This dealership understands how customers want to do business and deliver in a big way. My car was in for a few recalls and body shop work. They coordinated and communicated beautifully. I knew what was business and deliver in a big way. My car was in for a few recalls and body shop work. They coordinated and communicated beautifully. I knew what was happening every step of the way. Yovonne Felix is a true professional. Thank you! More

by Victor Verified Customer Verified Customer

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They were up front about the job and the price and I was pleased with the results pleased with the results More

by MKNOTT5523 Verified Customer Verified Customer

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Both the collision center and the service center were outstanding. Dennis in the collision center was polite, helpful and did a great job on my car. Danielle in the service center made servicing my ca outstanding. Dennis in the collision center was polite, helpful and did a great job on my car. Danielle in the service center made servicing my car very easy. More

by Ronron0523 Verified Customer Verified Customer

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I came in because my car was damaged. They were professional and the car was done on time and I couldn’t tell where it was fixed They were professional and the car was done on time and I couldn’t tell where it was fixed More

by RONNITURNEY0 Verified Customer Verified Customer

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Has potential but lacks in some aspects. The work done on my car was not fully completed and I still need to go back to resolve the issue in mid January. The work done on my car was not fully completed and I still need to go back to resolve the issue in mid January. More

by Tony Verified Customer Verified Customer

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Honest fast great workmanship on time when promised staff wonderful and very nice people. Ok wonderful and very nice people. Ok More

by foodguy417 Verified Customer Verified Customer

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They are on top of their game at the repair department. I appreciate them always keeping me up to date on the progress of my truck. I appreciate them always keeping me up to date on the progress of my truck. More

by Brett Verified Customer Verified Customer

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It is hard to get anyone on your phone system, and one person can’t do all communication , your system needs a check up person can’t do all communication , your system needs a check up More

by GREGORYMAZYCK Verified Customer Verified Customer

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