Dennis Vogel | Page 3

They had the vehicle I wanted and the price to match and didn’t try to up sell me. didn’t try to up sell me. More

by mikef_34 Verified Customer Verified Customer

Helpful 0

Report | Print

Could not get a hold of someone about my car for 3 days. I called and left multiple voicemails to 4 different people and not one called back. I also had to bring my car in 4 different times in 3 months. 2 t I called and left multiple voicemails to 4 different people and not one called back. I also had to bring my car in 4 different times in 3 months. 2 times with the same issue. Shamir was very polite and responsive when I was able to speak with him. More

by kyle Verified Customer Verified Customer

Helpful 0

Report | Print

Service dept sucks, three days and all 4 tires diff air pres. Didn't do there job. Gas at 3/4 tank no full pres. Didn't do there job. Gas at 3/4 tank no full More

by normkroll0455 Verified Customer Verified Customer

Helpful 0

Report | Print

My initial inquiry was responded to quickly and the salesperson was very informative and to the point salesperson was very informative and to the point More

by dmclaugh69 Verified Customer Verified Customer

Helpful 0

Report | Print

I originally had a huge issue with this place. My husband and I bought a car, and it died less than a week later. The warranty we bought didn't cover the issues it had. We felt abandoned, used, and alone in and I bought a car, and it died less than a week later. The warranty we bought didn't cover the issues it had. We felt abandoned, used, and alone in our struggles as we have no friends, family, or any means of transportation and this car was extremely important for us to have in order to work and get back on our feet after losing our home and everything we had. I called and left a message with the manager, who never got back to me until after my original review went up (this is an edit). I left many messages with the guy who actually sold us the car- to see if there was anything they could do to help us or at least point us to a mechanic as we weren't getting anywhere and were getting more frustrated by the day. No response or returned calls, and in fact we both feel that he was actively avoiding our calls. Only ONE person helped us figure out a plan, and that was Eric. Working with him, he got in touch with Javid, who in one day was able to help us whereas everyone else had just been avoiding us. My original review was very scathing because we did feel like no one cared- they sold us a car we had been told had been thoroughly checked, only to find out that it wasn't, and it died within a few days and the general attitude was "Oh well" (at least that was our perception). I decided to change my review though, because even though 2 of the 4 people involved avoided us and the situation, the other 2 stepped up and went above and beyond and, working with the dealership and probably the people who weren't returning our calls, did manage to get us up and running again and for that I am extremely grateful. This was a very weird situation as used cars are sold "as is", but leaving us under the impression it had been checked out so it shouldn't die in the first few days, only to have it do just that, is what angered us. That and the lack of communication. I don't know what we would have done if Eric hadn't been as professional as he was and actually responded each time, through all of my panic attacks and freakouts. There needs to be more people like him and Javid there! Anyway, when you initially speak to literally anyone there, they are all super friendly and welcoming. They tell you that they care about their customers and prefer return business so they do everything they can to make people happy. It was a very warm and welcoming environment and maybe that even contributed to my anger, because when there was trouble no one was there like they seemed like they would have been when we first went there. Maybe it was just this situation, I don't really know. But in the end, they helped us and that's what counts. They didn't leave us with nothing and thousands of dollars of metal sitting on the lawn. In the end, my only complaint is towards the 2 people who did not reach out, return calls, or even attempt to communicate with us (and calling as soon as a bad review was up doesn't count, as the first person I tried to reach was indeed the manager and the same person who tried to reach me after reading the review, yet didn't call me back after we missed each other). I feel like I'm going in circles now so I'll end this, but if they were to work on getting back to people and carrying over that caring attitude they give you when you first show up, it would be a great place. More

by starbl00d Verified Customer Verified Customer

Helpful 1

Report | Print

I love the service center. We just bought another new I love the service center. We just bought another new car from you all based on how much I love the service center. I love the service center. We just bought another new car from you all based on how much I love the service center. More

by Cyndi LANGLOIS Verified Customer Verified Customer

Helpful 0

Report | Print

Best place i have found for a dealer ship. Will go back a third time. Awesome place to buy a car from. third time. Awesome place to buy a car from. More

by ISAAC.TAYLOR86 Verified Customer Verified Customer

Helpful 0

Report | Print

Dennis is the gentleman to help you get into the right vehicle. Friendly, not overbearing, and knowledgeable about the vehicles he sells. vehicle. Friendly, not overbearing, and knowledgeable about the vehicles he sells. More

Helpful 0

Report | Print

Salesman was okay but back office wasted 90 minutes of my time doing absolutely nothing. Left and came back the next day when they confirmed paperwork was done. time doing absolutely nothing. Left and came back the next day when they confirmed paperwork was done. More

Helpful 0

Report | Print

My son was looking to purchase his first vehicle that he had been working and saving for. We had been looking at privatelylisted vehicles and were not having any luck. We saw a potential vehicle listed fo had been working and saving for. We had been looking at privatelylisted vehicles and were not having any luck. We saw a potential vehicle listed for sale at a large dealer in Muskegon so we decided to check it out. Started by contacting via internet and text. However when I asked the salesman if they had that actual vehicle on the lot I was told that the salesman would check and let me know. Needless to say that salesman never followed up with me. My son went to the dealer in person tom see if someone could assist him. THe sales people there completely blew him off. What should have been exciting and fun was quickly becoming frustrating and discouraging. At this point I started looking online for other vehicles in my son's price range and found one at My Auto. I sent in an inquiry online and was promptly responded to by Dennis Vogel. Dennis not only checked into the availability of the vehicle that we had viewed online, but had a better option that he wanted us to check out. I can not say enough positive things about the way that this transaction was handled. I would definitely go back to Dennis and recommend him to anyone I know that is looking to purchase a vehicle! More

by stefanieD Verified Customer Verified Customer

Helpful 0

Report | Print