Dennis White | Page 4

Good relationships only go as far as a $20 item The salesperson I worked with, Jess Smith, did a great job. I came in looking for a truck I found online - and even though I was at the wrong location The salesperson I worked with, Jess Smith, did a great job. I came in looking for a truck I found online - and even though I was at the wrong location, she took the time to run me up to the other place. Once I realized the vehicle was not what I was looking for, Jess took the initiative to find what I WAS interested in. She was very responsive and accessible during the negotiations, and we got the deal done at the price I wanted to pay. The used car manager was a pretty nice guy and spoke of wanting to "build relationships and create a customer for life." I gladly bought the vehicle, a nicely used F-150, and I was quite pleased until about 2 weeks later. I noticed a small plastic molding at the end of the running board was loose. This was not damaged by me, so I went back to 5-Star to ask if they would fix it, or at least give me the part at no charge. Upon Jess's request for this (on my behalf), they refused. Stating that the part was not covered -- and that it had been "a few weeks since I bought it... A FEW WEEKS! This part is a $22 item. And though the vehicle was used, it was both Certified Pre-Owned, and still had original warranty time and miles remaining. PLUS, I purchased extended coverage, While I was very pleased with the deal I got on the truck, I would have thought they would have extended a little extra consideration to fix this tiny flaw. This makes me wonder what the warranty DOES cover, if not a small bit of plastic. To be fair, they did knock $4 bucks off the price of the molding, and I guess it's okay that I'll need to do the fix myself. But I'm sorry, I'm just confused why they would profess to wanting to create a long-term customer relationship and then turn their back on me over a $20 item. Unfortunate - and puzzling. This should not be considered a reflection of the effort Jess Smith provided in helping me find the right vehicle. And I certainly hope it was not a call made by the manager I met and worked with. Sure, this is a small thing - but small things can be important when you're spending thousands of dollars on a vehicle. ***Addendum: After posting this review, (not sure if it had any influence, but...) I was contacted by the Dennis the manager and he told me I was not supposed to have been charged for the part. I can certainly understand how miscommunications can happen. This significantly restores my confidence in Sam Pack's 5-Star Carrollton dealership. And I've adjusted my ratings accordingly. Of course, I'm hoping "miscommunications" like this do not occur more often in the future. :) More

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My 10th Car!! Melanie and the whole team (Mike Munden and Dennis White) are amazing. Would not buy any place else. Very honest and trustworthy folks not to mentio Melanie and the whole team (Mike Munden and Dennis White) are amazing. Would not buy any place else. Very honest and trustworthy folks not to mention you get a great deal:) More

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Another great simple purchase My family has been buying vehicles here for many years and always have a great experience. The employees I worked with are excellent! They make sure y My family has been buying vehicles here for many years and always have a great experience. The employees I worked with are excellent! They make sure you get exactly what you want and and search for a vehicle equipped just that way. I always recommend this dealership anytime someone brings up "Ford." Not for a second will you feel forced into anything... I feel that is not easy to find when it comes to car shopping. More

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Isn't this supposed to be hell on earth? I was fully prepared for a bad experience. Isn't that what you can always count on when buying a car? Not here at Sam Pack Five Star Ford. Right fr I was fully prepared for a bad experience. Isn't that what you can always count on when buying a car? Not here at Sam Pack Five Star Ford. Right from the beginning, our sales consultant Raul went above and beyond to find us the nicest. low mileage certified pre-owned truck he had available within our price range. When I made an offer, he came back with an even lower price! There were no games and no stressful negotiations. I got more truck than I thought I could afford, at a great interest rate, all under budget! Next we moved on to Justin, the business manager. Again, no stress. We went over all the options for warranty coverage and payment plans. There was no pressure or hard selling. I felt very comfortable and in control. The entire process (choosing a car, test driving, finalizing) all took around 3 hours total. Everyone was very nice, friendly and professional. I highly recommend this dealer. More

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Exceptional Low Pressure Experience Melanie worked with me for over a week to find just the right truck. Her knowledge and patience are exceptional. Great sales person, great ambassado Melanie worked with me for over a week to find just the right truck. Her knowledge and patience are exceptional. Great sales person, great ambassador for Sam Pack, and just an overall great person. I plan on replacing another car late this year and Melanie will be my go to person. More

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Most enjoyable car buying experience ever! This dealership is amazing! Our sales man, Michael Krantz, worked with my daughter to find just the right vehicle. He and the finance manager stayed This dealership is amazing! Our sales man, Michael Krantz, worked with my daughter to find just the right vehicle. He and the finance manager stayed after hours to insure our buying experience as well as financing for my daughter was what she could afford and completed. Highly recommend this very professional group. No high pressure just amazing service. More

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New car purchase Bought a car from Dennis and Melanie. Perfect experience.found the car that fit our needs and was able to.make a deal. Thanks guys Bought a car from Dennis and Melanie. Perfect experience.found the car that fit our needs and was able to.make a deal. Thanks guys More

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Good experience Easy to do business here I shop here because of Dennis It is also close to where I live and convenient And service has always done a good job Easy to do business here I shop here because of Dennis It is also close to where I live and convenient And service has always done a good job More

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Always the best experience ! We have been coming to this dealership for about 15 years and every time we have left extremely happy. We have visited other dealerships, but we have We have been coming to this dealership for about 15 years and every time we have left extremely happy. We have visited other dealerships, but we have never received the level of service that we have from Sam Packs Five Star Ford in Carrollton! In fact any other place greatly pales in comparison . If you want honesty, integrity, and customer appreciation then you should look no further! This is the place. Dennis White is an outstanding salesman and now manager. You just can't get a better person to help you get you through this major purchase. He is always the consummate professional! Melanie Lucero is more of the same. Her professionalism and courtesy are above all the rest. Justin McCarroll in Finance went above and beyond to ensure our transaction was smooth and easy. I have never experienced this level of customer service anywhere much less at a car dealership. All three of these individuals are to be commended for their exceptional level of service, integrity and honesty. Best all around ! More

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Best Dealership Period I have been using five star ford in carrolton for years. I have tried other dealerships and each one has let me down. From service, sales, managemen I have been using five star ford in carrolton for years. I have tried other dealerships and each one has let me down. From service, sales, management they are the best. Melanie is an outstanding sales person and for the 3rd time she has picked exactly what we told her we were looking for. Also big thanks to Trey Russell and Dennis White More

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