Dereck Barker | Page 2

We drove 1. 5hrs to your dealership on 07/21. We arrived about 5:15. Your dealership closes at 6:00. We bought a new 2022 Jeep Grand Cherokee. At around 5:45 my b 5hrs to your dealership on 07/21. We arrived about 5:15. Your dealership closes at 6:00. We bought a new 2022 Jeep Grand Cherokee. At around 5:45 my better half decided she wanted the grey one instead of the white one. Salesman was rude, kept trying to convince her to go with the white one, simply because he didn't want to wash the grey one by himself, since some employee's had already left. Which I understand, but we're not talking about a $100 couch here it was a $50,000 vehicle. I understand you had to work over about an hour, but that's part of the job sometimes. Then on top of that I kept asking if they had applied our green discount and they never would give me a straight answer. I spent over an hour on the phone with my family member to get the control number for this discount. They said they made an error on the price and the discount wouldn't make much a difference. I said I don't care what kind of mistake was made you should still apply our discount. Final paperwork time. We get to the signing office to review the paper work and no green slip was applied. We were lied to and then told it was too late to change the paperwork. Worst experience in 40yrs I've ever had at a dealership. You owe us the money for the green slip discount. More

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Friendly sales staff…the process was quick and painless. Very happy with our purchase and the experience! Very happy with our purchase and the experience! More

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Excellent and friendly service!!! Ed Martin employers made you feel very welcomed! I would recommend this car dealership to anyone pursuing a car, new or used! made you feel very welcomed! I would recommend this car dealership to anyone pursuing a car, new or used! More

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Pretty pain free experience. Jackson was great and patient with me. What we agreed upon via text stayed true upon my arrival. No unnecessary 'extras' added. In and out in about 90 minutes with a new v patient with me. What we agreed upon via text stayed true upon my arrival. No unnecessary 'extras' added. In and out in about 90 minutes with a new vehicle (and about 30 minutes of that time was me trying to select the color of the vehicle). Jackson spent time showing me the ropes on the new vehicle. I would do business again here. Only 30 minutes from Fishers, IN, so pretty convenient. More

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Sale went smooth. Derek and Jackson helped get me in and out. Both were helpful and didn’t waste any of my time - which I appreciated as I was on a time crunch. Would buy here again. out. Both were helpful and didn’t waste any of my time - which I appreciated as I was on a time crunch. Would buy here again. More

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Highly recommend this team for their professionalism, honesty, and helpfulness. I also want to especially thank Bill and Linda for picking us up from the airport. Very friendly conversation and pleasan honesty, and helpfulness. I also want to especially thank Bill and Linda for picking us up from the airport. Very friendly conversation and pleasant ride to Anderson. Thank you. More

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Jackson was very accommodating and non pressuring. I was able to get the right car that i was looking for. All in all a very pleasant experience. able to get the right car that i was looking for. All in all a very pleasant experience. More

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I’ve bought 8 vehicles in the last couple years and my experience at Ed Martin was one of the easiest and most pleasant. Mr Brooks was an awesome salesman and very knowledgeable. Overall I’m very pleased experience at Ed Martin was one of the easiest and most pleasant. Mr Brooks was an awesome salesman and very knowledgeable. Overall I’m very pleased and would do business with them again. More

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Best and easiest car purchase I've ever made. Kris and Dereck are the best! Thanks again Kris for being so helpful! I definitely recommend this dealership! Dereck are the best! Thanks again Kris for being so helpful! I definitely recommend this dealership! More

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Do NOT buy a car from the Ed Martin Auto Group, especially if you are trying to buy online, they are the epitome of used car salesman. Only care to get the sale. My family and I had been looking especially if you are trying to buy online, they are the epitome of used car salesman. Only care to get the sale. My family and I had been looking for a particular used SUV that led us to EM Chrysler/Dodge. Working with the Used Car Manager, Dereck Barker, I was able to find the SUV that my wife had wanted, loaded, V8, low miles, tow package, Certified, etc. This had been hard to find and since working on the phone, I wanted assurance that we "had" the car bc it was an Anniversary gift. Dereck sent me the "Bill of Sale" and assurance it was done. All he was doing was "getting drivers to deliver it to us". So I printed copies of the pictures and surprised my wife and kids that night with the car. Only to get a text the next morning that read the car had sold. What? We have since been patronized by the General Manager, Brian Burke, that he was going to "make it right". Well, a month and a half later we sit here with the hope that they actually cared now gone. This is a slimy used car dealership network, I even talked to the owner Mark Harrison, hoping that he could get his employees to do what they promised...nothing. All they care about is the sale and screwing a customer is no big deal. This was the Used Car Manager and the General Manager, they both know they had sold the car, but during the process they found a better sale and did think twice about screwing me or my family. I hope at least one other person reads this and thinks twice. Do not believe one word that comes out of their mouths. UPDATE: We went on their Facebook page and left similar statement; after it caught others eyes and comments started to be added, they removed my statement completely. Do not buy from this automotive group. They only care about the sale in front of them. SLIMY CAR SALESMAN all around. More

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