Derek Brodeur
Derek Brodeur at Audi Burlington

Derek Brodeur | Page 11

Audi Service Advisor

Audi Burlington

62 Cambridge St
Burlington, MA 01803

4.9
435 Reviews
4.9

435 Reviews

Write a Review

435 Reviews of Derek Brodeur

December 26, 2023

Dealership Rating
Employee Rating

I’ve been going to Herb Chambers since 2017 and my experience has been good. The service desk is communicative and pretty easy to work with. The loaner program is the same. Thumbs up More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2024

Audi Burlington responded

Hey Scott, thank you for the 5-star rating! We're glad to know you've had a positive experience with our service desk and loaner program at Audi Burlington. We look forward to seeing you next time!

December 13, 2023

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As promised complete and on time and all issues addressed … I was happy waiting in the nice facility More

by William.kilmartin.mcc
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 14, 2023

Audi Burlington responded

Hey William, thank you for sharing your prompt experience with us at Audi Burlington. We'll see you next time. Safe travels!

December 08, 2023

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Employee Rating

Came to Burlington Audi for a tire repair without a scheduled appointment and met with the service advisor Derek Brodeur. Had front tires replaced and oil and filter changed that was due. Derek was con More

by Ken R.
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Audi Burlington responded

Ken, it's great to know that Derek and our team at Audi Burlington were able to assist you promptly with your tire repair and maintenance needs. We appreciate the feedback!

December 08, 2023

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Derek was excellent and my car was ready as promised. Have been using the service department for years and will continue.. More

by GT
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 12, 2023

Audi Burlington responded

We're glad to know that Derek and our service team at Audi Burlington have consistently met your expectations. We appreciate the continued support, and look forward to serving you for many more years! Safe travels!

December 07, 2023

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Derek was outstanding and always listens and explains my questions. I was only in Audi for 1.15 minutes to have my S5 have an oil change in state inspection. More

by md10nassau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2023

Audi Burlington responded

We're glad to know that Derek was able to assist you efficiently during your visit to Audi Burlington. We always aim for quick and quality service with routine maintenance like oil changes! Have a great ride!

December 07, 2023

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Employee Rating

Derek was clear and frequent in his communication. Car completed on time as promised and scheduling the repair was super easy More

by Jim S
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Dec 07, 2023

Audi Burlington responded

Jim, it's great to know that Derek and our team at Audi Burlington were able to provide you with a smooth repair process. We appreciate your feedback!

December 02, 2023

Dealership Rating
Employee Rating

The work was done in a shorter time than promised. The waiting area is immaculate with a fine selection of beverages and snacks. I only wish they took longer! I complained to Derek that another Audi d More

by kwalczak47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2023

Audi Burlington responded

We're glad to know you had a great experience at Audi Burlington and appreciated our clean waiting area. It's fantastic that Derek was able to address your concern personally - this is the 5-star service we strive for. Thanks again and we'll see you next time!

November 25, 2023

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Employee Rating

Friendly staff and easy to schedule service department. Work done quickly in time frame promised. More

by Peter R
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Audi Burlington responded

Thanks for sharing this feedback, Peter! We appreciate your business and hope to see you again next time here at Audi Burlington!

November 25, 2023

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Employee Rating

Derek is always great to work with! I’ve come to your dealership since I’ve owned my A7 and always get excellent service! Thanks More

by thebatman56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Audi Burlington responded

We're so glad to know that Derek consistently provides excellent service for you at Audi Burlington! We appreciate your loyalty and look forward to assisting with any future needs. Safe travels in your A7!

November 18, 2023

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Employee Rating

Easy to get an appointment. Service rep kept me well informed. Tech service was excellent. I have used Audi Burlington for over a decade and the level and quality of service More

by Opus25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Parolisi, Raymond Hebert, Anthony Ferreira , Gary Carman, Kelly Mullaney

Nov 20, 2023

Audi Burlington responded

We're so glad to know that you've had a decade-long positive experience with us at Audi Burlington. Our team always aims for superior service and we appreciate your recognition of their efforts! Thanks for the review.

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