Derek Brodeur
Derek Brodeur at Audi Burlington

Derek Brodeur | Page 12

Audi Service Advisor

Audi Burlington

62 Cambridge St
Burlington, MA 01803

4.9
435 Reviews
4.9

435 Reviews

Write a Review

435 Reviews of Derek Brodeur

November 16, 2023

Dealership Rating
Employee Rating

Excellent customer service. Service department does an exceptional job. Quality service, fair pricing and Audi trained technicians. Five Stars! More

by vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2023

Audi Burlington responded

Thank you for the 5-star rating! We're delighted to know you had an excellent experience with our service department at Audi Burlington! We strive for quality and fair pricing! Drive safely!

November 10, 2023

Dealership Rating
Employee Rating

I got a last minute problem (check engine) and Derek have seved me with priority and have fixed the problem perfectly. I am from Quebec and and it was very stressfull to have someone to fix the car rapidly a More

by Stephan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2023

Audi Burlington responded

Stephan, we're glad to know Derek and our team at Audi Burlington were able to assist you promptly. Safe travels back north!

November 06, 2023

Dealership Rating
Employee Rating

Completed my service however had to return 2 weeks later for low oil, also reported an issue with steering column which could not be identified. Was told it was my tires. All 4 tires have been replaced and More

by Adrienne Solari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 08, 2023

Audi Burlington responded

Hi Adrienne, Looks like you are scheduled to visit us on Friday so we can diagnose your steering issue. We understand it can be frustrating to return for multiple visits, the condition of your tires was preventing us from accurately identifying the problem you are experiencing. Now that they have been replaced we can help you. See you on Friday. Matthew Brickey - Service Manager

November 03, 2023

Dealership Rating
Employee Rating

Great service. Honest people. They sent me videos and photos of my car while they were working on it. More

by Dap2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Parolisi, Raymond Hebert, Anthony Ferreira , Gary Carman, Kelly Mullaney

Nov 06, 2023

Audi Burlington responded

We're glad to know that you appreciated our transparent service at Audi Burlington! It's important for us that customers feel informed about their vehicle's care. Thanks for the positive feedback and we hope to see you again soon!

October 20, 2023

Dealership Rating
Employee Rating

Very pleasant and helpful, everyone is friendly, and I was very comfortable in the waiting area. More

by Richard ciardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Audi Burlington responded

Thank you for visiting Audi Burlington, Richard! We appreciate your kind comments and hope to serve you again in the future!

October 18, 2023

Dealership Rating
Employee Rating

Great team all around, fast response, take care of clients right away, loaner was available for the convenience, would not go anywhere else! Audi Burlington is the best More

by GL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Parolisi, Raymond Hebert, Anthony Ferreira , Laris Gacanovic, Kelly Mullaney

Oct 18, 2023

Audi Burlington responded

Hi GL! We're delighted to know that you had a positive experience with our team at Audi Burlington! We strive for fast responses and top-notch client care. Thanks for choosing us, we look forward to serving you in the future!

October 16, 2023

Dealership Rating
Employee Rating

I was very well attended to first by Nicole who provided wonderful service.. And when it came to registering the car, the boys were fantastic Jahdiel, Matheus, Lex and Mike . Audi is to be congratulated on More

by Paulo de Oliveira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicoly Mandelli, Brian, Jahdiel, Matheus, Lex and Mike

Oct 16, 2023

Audi Burlington responded

Paulo, it's great to know that Nicole, Jahdiel, Matheus, Lex, and Mike provided you with such a positive experience. We appreciate your kind words and look forward to assisting you again in the future! - Audi Burlington

October 06, 2023

Dealership Rating
Employee Rating

Derek, service advisor, was a pleasure to work with. He kept me informed and updated on the work being done on my Audi a4. He explained all work being done. During the time I waited for my wife to pick More

by p.macdonnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2023

Audi Burlington responded

Thank you for the 5-star rating! We're happy to know that Derek and the rest of our team at Audi Burlington were able to provide you with such a positive experience! We appreciate your feedback and see you next time! Safe travels in your Audi A4!

October 04, 2023

Dealership Rating
Employee Rating

Unlike other dealerships, service is friendly and attentive and you won’t burn your whole day waiting for your vehicle on simple things like an oil change. More

by Jerob1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Audi Burlington responded

We're glad to know you found our service at Audi Burlington friendly and efficient. We always aim for a seamless experience! Thanks for the review! We'll see you next time. Safe travels!

September 28, 2023

Dealership Rating
Employee Rating

Excellent service competent people and not pushy giving good suggestions. Dealership very civilized and very friendly. More

by Yannis ioannides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2023

Audi Burlington responded

Hey Yannis, we appreciate your positive feedback and shoutout to our team at Audi Burlington! We hope to serve you again in the future. Safe travels!

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