Derek was great! Fast efficient and knowledgeable. He
should train other staff with his experience.
should train other staff with his experience.
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by Saltyandpepper
Dec 22, 2021 -
Audi Burlington responded
Thank you for the kind review! Derek is a truly wonderful asset to our team and we'll be sure to share this excellent feedback with him. Take care and we'll see you next time here at Audi Burlington!
This was my 2nd time getting my car serviced here. I was
there for a recall, software upgrade and also ended up getting an oil change since I was almost due. I said I was going to wait but then mentioned I
there for a recall, software upgrade and also ended up getting an oil change since I was almost due. I said I was going to wait but then mentioned I also had errands, They offered me a loaner, but I declined, since they also said the service would be less than 2 hours. Considering all I got done, and a wash and vacuum thrown in, it was a fast and easy visit and I was able to work while in the waiting area. The team is polite, fast and courteous!
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by terefang
Dec 17, 2021 -
Audi Burlington responded
Thank you for sharing your experience! We appreciate you trusting the Audi Burlington team with your service needs and look forward to seeing you next time!
Good service. Very efficient. Not thrilled with
replacement of back license plate which is a known Audi defect.
replacement of back license plate which is a known Audi defect.
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by Timjette
Dec 17, 2021 -
Audi Burlington responded
Thank you for the review. Please don't hesitate to reach out if we can be of further assistance!
Always very courteous, professional and willing to go the
extra mile for their valued customers.
extra mile for their valued customers.
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by Paul
Other Employees Tagged:
5 stars for Dat in parts!
Dec 16, 2021 -
Audi Burlington responded
We're happy the Audi Burlington team made this such a great experience, Paul! Thank you for coming to see us!
Overall a good experience. Audi Service is expensive and
I don't know if it is the vehicle design or the dealer's profit expectations or a combination of both.
The Audi MMI is a confusing mess and never w
I don't know if it is the vehicle design or the dealer's profit expectations or a combination of both.
The Audi MMI is a confusing mess and never well explained, however, it seems to work. Overall, I give the vehicle and the dealer high marks.
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by bagnaschi
Dec 15, 2021 -
Audi Burlington responded
Thank you for your honest comments. If you have any questions in the future, feel free to reach out to our team!
Excellent service, they took care of everything from the
the time I dropped my car off until the time I picked it up
the time I dropped my car off until the time I picked it up
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by K.mart_13
Dec 13, 2021 -
Audi Burlington responded
Thank you for trusting Audi Burlington with your vehicle! We appreciate your great review and hope to see you again next time here at Audi Burlington!
Derek is the best service rep, he knows his stuff and he
understands the customer!!
understands the customer!!
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by 3934
Dec 10, 2021 -
Audi Burlington responded
Thank you for this wonderful feedback - Derek will be thrilled to hear it! We appreciate you being an Audi Burlington customer and look forward to seeing you next time!
Satisfied with Derek communication and his support on my
most recent car service visit. Also happy with the work done on the requested service.
most recent car service visit. Also happy with the work done on the requested service.
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by Ana
Dec 10, 2021 -
Audi Burlington responded
Thanks, Ana! We're glad Derek made your service visit so easy! We appreciate you rating us five stars!
I brought my Audi A4 in for an oil change and due to
COVID-related concerns, I requested a “contactless” service. Derek and the rest of the service personnel were very accommodating and respectful - tha
COVID-related concerns, I requested a “contactless” service. Derek and the rest of the service personnel were very accommodating and respectful - that meant a lot during these challenging times!
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by C&P
Dec 03, 2021 -
Audi Burlington responded
Thank you for the kind review! We appreciate you trusting Audi Burlington with your A4 and are happy to hear that Derek & the team could make you feel comfortable throughout the experience. Take care and please don't hesitate to reach out if we can be of service again in the future!
Always great service from Audi Burlington. Jim and the
rest of the staff there are great!
rest of the staff there are great!
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by mike.delelys
Dec 02, 2021 -
Audi Burlington responded
Mike, we are so proud to hear that you had such a great time working with our team at Audi Burlington! Thank you so much.
Dec 02, 2021 -
Audi Burlington responded
Mike, we are so proud to hear that you had such a great time working with our team at Audi Burlington! Thank you so much.
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