Derek Deckens | Page 7

Wonderful¡!!!!!!!! Wonderful salesperson took the time without pressure worked with us on what we needed and what was good for us for our budget. We have told many peop Wonderful salesperson took the time without pressure worked with us on what we needed and what was good for us for our budget. We have told many people about our great experience and we highly recommended this place and will buy again from no other place. Great team and madecyou feel welcomed and very relaxed. We love our new car. Thanks to you. God bless and thank you! More

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Purchase of '17 Acadia from Derek My husband & I recently moved to the Tucson area and were seeking a new vehicle. We were fairly certain that we would purchase a 2017 Ford Edge. As My husband & I recently moved to the Tucson area and were seeking a new vehicle. We were fairly certain that we would purchase a 2017 Ford Edge. As part of our 'due diligence,' we decided to evaluate GM SUVs. I contacted Royal and was directed to Derek Derkens. We chatted briefly over the phone and set up an appointment. I am a retired executive at a software company that ran sales and marketing; selling products & services in 19 states. I must commend Derek for his sales skills: he took the time to understand our needs and match our needs to a GMC SUV. He also demonstrated the features of most importance to us. Result: we purchased a 2017 GMC Acadia! More

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Our experience with Royal Cadillac My husband & I went to Royal Cadillac just to do a test drive an then evaluate between Cadillac and other high end dealers. Derek Deckens was so know My husband & I went to Royal Cadillac just to do a test drive an then evaluate between Cadillac and other high end dealers. Derek Deckens was so knowledgeable about the three Cadillac's that we drove we decided on the new 2016 XTS. Even tho we did not intend to purchase on that day we were very impressed with Derek and the sales management people as well as the XTS, we put our down payment that very day. I am completely happy with our XTS (it drives like a dream). Derek listened to my priorities in my next new car an fit us perfectly. Definitely will recommend to our Air National Guard friends. More

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REspect We were treated with great respect by our sales consultant, Derek Dickens. Derek explained in great detail each procedure in our purchasing steps. My We were treated with great respect by our sales consultant, Derek Dickens. Derek explained in great detail each procedure in our purchasing steps. My Wife and I left the dealership quite impressive with Royal Buick, from our first welcome, respect during our purchase, our test drive and stopping at a park area to explain the entire operation of our purchase, a 2016 Buick Regal Turbo by Derek. There was no rush at anytime by Derek to get through our purchase, In addition, Derek always asked if we had any questions about the car that he did not cover in his briefing. We would recommend Royal Buck to anyone interested in purchasing a Buick, based on the excellent manner in which we were treated. Kyle E., & Lois A. Cassell. . More

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best service ever, very helpful I WAS VERY PLEASED WITH SERVICE , EXCELLANT !!! THEY WERE VERY FAIR , FIANANCING WAS ALSO EXCELLANT , VERY HELP , GOOD ADVICE, BEST CAR DEALER IVE B I WAS VERY PLEASED WITH SERVICE , EXCELLANT !!! THEY WERE VERY FAIR , FIANANCING WAS ALSO EXCELLANT , VERY HELP , GOOD ADVICE, BEST CAR DEALER IVE BEEN TO IN YEARS !!! More

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Royal Treatment We were treated as if we were purchasing the "Top of the line vehicle at the top of the line price" even though our purchase was used and not one of " We were treated as if we were purchasing the "Top of the line vehicle at the top of the line price" even though our purchase was used and not one of "Royal's" Brand names. We are an "older" couple and have never experienced the type of SUPERB presentation and automobile buying procedure accomplished by our salesman (Derek) and the staff at Royal. Derek was so very professional and helpful. The time he spent explaining our vehicles operation after all the business procedures and paperwork was done (which Paul was a great help too) was above and beyond the call of duty. Thank You Royal! The Mullers More

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Courteous Professionalism Without High Pressure Derek Deckens was most courteous, attentive, and knowledgeable. His friendly, honest demeanor made my experience at Royal enjoyable and fulfilling. He Derek Deckens was most courteous, attentive, and knowledgeable. His friendly, honest demeanor made my experience at Royal enjoyable and fulfilling. He asked the right questions and gave the right answers. I would recommend him without reserve. Other members of the staff and management whom I met were equally courteous and professional. More

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New Cadillac XT5 Purchase Although we have a sports car that we’ll “keep forever” we typically purchase a new family car every 10 years. So, this year, when it was time for a Although we have a sports car that we’ll “keep forever” we typically purchase a new family car every 10 years. So, this year, when it was time for a new car we conducted a significant research effort on features, options, and pricing in our zip code, as well as extended warranties. With our research notes and pricing data in hand we started test driving our target vehicles. Our list was long and we drove other vehicles but after driving the Cadillac SRX and the 2017 XT5 we stopped our test drives for two reasons. First, we loved the XT5 – it was the right vehicle for us to own for a long time. Second, and very importantly, we could tell that working with Royal Automotive was going to be a good fit for us for several reasons: 1) PRICE. Once we defined the specific vehicle we wanted in terms of trim level and options, Royal Automotive beat the price expectation we had that was based detailed research. 2) AFTER SALE OPTIONS. Because we own our vehicles for 10 years we like the notion of extended warranties and got a price quote from Royal. We then obtained pricing from AAA and USAA for their extended warranties. Neither of these respected and very reliable providers could beat the coverage and price. We also purchased the Surface Science finish protectant which protects and keeps the finish like new for eight years without wax. After eight years it is applied again at no cost. 3) PERSONAL RELATIONSHIPS. People are important. The wrong staff at a dealership can lose a sale even when the car is right. Every individual we dealt with at Royal was helpful, accommodating, respectful and easy to work with. Our sales person, Derek Deckens, even drove an XT5 to our house so we could do a test fit in our garage before committing to ordering one. These personal touches matter to us. This was a good experience for us and we look forward to a long relationship with Royal Automotive. More

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Great experience with a great salesperson. Wasn't sure what type of SUV I wanted to purchase, however my sales person really explained the features and was able to get me a great deal on a Buic Wasn't sure what type of SUV I wanted to purchase, however my sales person really explained the features and was able to get me a great deal on a Buick Encore. More

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Professional service I was greeted with a smile, listened to and taken care of completely and professionally. All my needs were met to the highest standards. Thank you so I was greeted with a smile, listened to and taken care of completely and professionally. All my needs were met to the highest standards. Thank you so much. More

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