Derek Duncan | Page 12

Holm Buick GMC responded

Thank you for sharing your feedback. We are sorry to hear that you felt there was a lack of interaction and information during your recent service visit. It is clear we did not live up to our core value of Customer Care in this instance. Our goal is to make every client feel valued and informed, and we apologize that we failed to meet that expectation. We will address this with our team to ensure we provide timely updates and more personal interactions for all of our customers in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience for you next time. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the documentation for your 15,000-mile service. We understand why receiving documentation for only an oil change would be frustrating when you specifically requested a tire rotation as well. We strive to provide transparent and clear communication, and it's clear we fell short in this instance. We are glad we were able to speak with you directly and explain that the tire rotation was, in fact, performed as requested. We have noted this in our system and will ensure our documentation is more thorough and accurate for all future services. Our goal is to create meaningful relationships based on Trust, and we appreciate you giving us the opportunity to correct this and earn back your confidence. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your wonderful review! We are so pleased to hear that you found our team knowledgeable, easy to work with, prompt, and courteous. Our core values of Industrious and Customer Care mean we are determined to provide a professional and valuable experience to all of our clients. We will be sure to share your kind words with Derek. We appreciate your business and look forward to serving you again. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful feedback! We are so pleased to hear that our team is willing to please and that you appreciate the coupons you receive. We are determined to serve our clients and provide exemplary service in all areas of our business. We appreciate your business and look forward to seeing you again. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your experience and your kind words about Derek. We are so glad we could assist you and your father with your vehicle's needs, especially with you being out of state. We take our responsibility to serve our clients seriously, and your review highlights our core value of Concern for Others. We are dedicated to building relationships based on trust, and we're thrilled that Derek's helpfulness and professionalism made the process easy for you. We appreciate your business and hope to be of service again in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the wonderful feedback! We are so pleased to hear that we make things easy for you, whether it's for service or a new vehicle purchase. Creating meaningful relationships based on Trust and helping our clients is at the heart of our mission, and your comments are a great example of our commitment to Customer Care. We will be sure to share your kind words with Derek. We appreciate your business and look forward to seeing you again. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for speaking with our Service Manager Lucas and allowing us to review and correct the situation to the best of our abilities. We appreciate your patience and cooperation and look forward to assisting in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We are very grateful for your loyalty over the past several years and are so glad to hear that our service department, especially Derek Duncan, has been knowledgeable and helpful. Your review highlights our commitment to Professional Growth and our core value of being Trustworthy. We take great pride in serving our long-time clients and are dedicated to continuing to provide you with the best service possible. We appreciate your business and look forward to seeing you again. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your fantastic review! We are so glad to hear that you felt appreciated and that our team, including Derek Duncan, provided you with an excellent experience. It is our goal to create meaningful relationships with our clients, and your feedback lets us know we are succeeding. We believe that our commitment to "Customer Care" and "Professional Growth" is what sets us apart, and we're proud that our team takes responsibility for serving our clients and improving themselves every day. We appreciate your high ratings on workmanship, communication, and service time, as we strive to "Excel" in every area of our business. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for taking the time to leave such a wonderful review! We are so glad to hear that you enjoy your visits with us and that our team, including Lucas, Derek, Ethan, and Josh, was helpful and informative. Excellent communication and teamwork are key to our core values, and we're proud that our staff works together to provide you with a great experience. Your high ratings on our service and workmanship show that our commitment to Customer Care is making a difference. We appreciate your business and look forward to your next visit! Sincerely, the Holm Automotive Team of Salina.