Derek Duncan | Page 13

Holm Buick GMC responded

We appreciate you bringing these issues to our attention. Your feedback helps us identify areas where we need to improve our service communication and streamline our processes, especially when navigating the complexities of external warranty providers. We are determined to excel and continuously improve how we serve all our customers. Thank you for communicating with our service manager so that we may better understand what transpired and how we can better assist your needs. Safe travels! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear we were able to help you out when you needed it most! That's exactly why we're here, and we truly appreciate your loyalty and knowing you'll be coming back. Providing excellent customer care and being there for our clients is our top priority. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear that you consistently find our service quick and efficient, and our team very friendly and courteous! Providing clear explanations for your bill and addressing any concerns you might have is a key part of our customer care and building trust. We appreciate your positive feedback about Lucas, Derek, Ethan, and Josh! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's wonderful to hear! We're so pleased that your service was great, that you were taken in quickly, and that it didn't take long at all. Our team, including Lucas, Derek, Ethan, and Josh, strives to be industrious and provide efficient service. Thank you for your positive feedback! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Always a pleasure Dwight! It's exciting to know you continue to have a great experience and that we treat you very well. It means a lot to us that you'd recommend us to others, as that truly reflects our focus on customer care and building relationships based on Trust. Also, thank you for highlighting so many of our team members in your review response. See you next time! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We're glad to hear our service was professional. We sincerely apologize for the long waits you experienced and for the inconvenience of not having a temporary or loaner vehicle, or transportation available after drop-off. We understand how disruptive this can be, and we are constantly working to improve our processes and resources to better serve our customers. Your comments are valuable as we strive for Professional Growth and better Customer Care. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you so very much! It's wonderful to hear that you consider Holm Auto a great place to purchase your next vehicle! We truly appreciate your kind words and are especially grateful for your acknowledgment of Tim and the entire crew's friendship. Building meaningful relationships based on trust is at the heart of our mission. Thank you for your feedback! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're so pleased to hear you were very satisfied with how everything was handled during your recent service visit! It's great that we were able to address all three of your GM recalls promptly and courteously in one day. Efficiency and customer care are very important to us, and your feedback highlights our team's dedication. Thank you! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear that you were treated very well and that we were able to reach an agreement on price! It's fantastic that Jason was very helpful throughout your purchasing process. We truly value your continued business, from sales to service, and look forward to continuing to provide you with excellent experiences. Your feedback highlights our commitment to Fairness and outstanding Customer Care. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic to hear! We're so pleased that your trailer hitch installation, oil change, and tire rotation were completed so efficiently. We understand you don't typically visit the dealership for service, and we truly appreciate you choosing Holm GMC for this work. Knowing you're happy with your experience and would recommend us means a lot and reflects our commitment to providing Value and excellent Customer Care. Thank you! Sincerely, The Holm Automotive Team of Salina