Derek Duncan | Page 15

Holm Buick GMC responded

We're truly sorry to hear that your recent service experience left you feeling unimpressed and that our attempt to offer additional services came across as condescending. That's certainly not the relationship we aim to build with our clients, and it falls short of our commitment to Trust and Fairness. We want to ensure your concerns are heard and addressed. Our Service Manager, Lucas Luchsinger, would appreciate the opportunity to speak with you directly to better understand what transpired and to make things right. You can reach him at 785-823-6372. We are Determined to provide the excellent Customer Care you expect and deserve. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your fantastic feedback! We're so pleased to hear that Derek and our team were very helpful and able to complete your long list of service work. Our goal is to provide comprehensive and efficient service, demonstrating our Industrious nature and commitment to Customer Care. We truly appreciate your high recommendation! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're glad to hear you had a good experience, and we appreciate your understanding that the work was completed on day two! Our team's determination to get the job done efficiently, even when faced with unforeseen circumstances, is a core part of our commitment to customer care. We appreciate you acknowledging Derek Duncan's efforts. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thanks for the five-star review, Shelley Thaemert! We're delighted to hear that our service is professional and that you feel like a valued customer. Providing a great waiting area for our out-of-town guests is part of our commitment to customer care, and we're glad it made your visit more comfortable. We appreciate you acknowledging Derek Duncan's efforts as well. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're so happy to hear you always get excellent service at Holm Automotive! It's fantastic that our team is consistently respectful, cheerful, and ready to answer any questions you have. Creating a friendly place to do business is something we truly strive for, and your feedback highlights our dedication to customer care and building trust. We appreciate you acknowledging Derek Duncan and Jamie Disney! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're so pleased to hear that you find our team very good and kind, and that we treat you with respect! It's incredibly important to us that we care about what you think, as that's central to our customer care and building relationships based on trust. We appreciate you acknowledging Derek Duncan. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We truly apologize for the frustration and inconvenience this experience caused you. We understand your time is valuable, especially given the hour-long trip you made, and it's clear we fell short in our communication and preparation for your sensor replacement. You're absolutely right to expect that if you've communicated the issue and your belief that the sensor needed replacing, we should have verified part availability before your visit. Our goal is to provide seamless customer care, and in this instance, we did not uphold our commitment to an industrious and detail-oriented process that would have prevented a wasted trip. We appreciate you bringing this to our attention regarding Derek Duncan. Your feedback is vital as we are determined to improve and ensure this kind of oversight doesn't happen again. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We appreciate you bringing these issues to our attention. Your feedback helps us identify areas where we need to improve our service communication and streamline our processes, especially when navigating the complexities of external warranty providers. We are determined to excel and continuously improve how we serve all our customers. Thank you for communicating with our service manager so that we may better understand what transpired and how we can better assist your needs. Safe travels! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear we were able to help you out when you needed it most! That's exactly why we're here, and we truly appreciate your loyalty and knowing you'll be coming back. Providing excellent customer care and being there for our clients is our top priority. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear that you consistently find our service quick and efficient, and our team very friendly and courteous! Providing clear explanations for your bill and addressing any concerns you might have is a key part of our customer care and building trust. We appreciate your positive feedback about Lucas, Derek, Ethan, and Josh! Sincerely, the Holm Automotive Team of Salina