Derek Duncan
Derek Duncan at Holm Buick GMC
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Derek Duncan | Page 15

SERVICE CONSULTANT

Holm Buick GMC

651 S. Ohio St.
Salina, KS 67401

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4.8
161 Reviews

Dealership Experience

3 yrs, 10 mos

Languages Spoken

English English

4.8

161 Reviews

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161 Reviews of Derek Duncan

July 27, 2021

Dealership Rating
Employee Rating

Great working with Holm Buick GMC. They quickly fixed my vehicle correctly the first time at a fair price. The value of working with a quality and well trained staff like Holm Buick GMC has in place is pric More

by WATUPLUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Hughes, Lucas Luchsinger, Jamie Disney , Staton Diehl, Kent Kratzer, Jeff Ryan, Cedric Salas, Janis Smischny, Gavin Sutton

Oct 26, 2021

Holm Buick GMC responded

Thank you for taking a few moments to review your experience with Holm Buick GMC. We know each and every customer has a unique set of vehicle needs and we aim to handle them in a professionally, friendly, and thorough manner. Safe travels and come back soon!

July 24, 2021

Dealership Rating
Employee Rating

I bought a Buick Enclave not even a month ago and have already had so many issues with it. I was told when buying it was “thoroughly checked over by our department” well that’s not true because they sold More

by MAMA.BIRD010891
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jamie Disney

Oct 26, 2021

Holm Buick GMC responded

Thank you for bringing these issues to our attention and working with the service department to have them resolved. We apologize for failing to meet your expectations and we have a new Service Manager, Lucas Luchsinger who is always open to listening and assisting customers in need.

July 16, 2021

Dealership Rating
Employee Rating

Great service, but took slightly longer than expected for oil change and tire rotation. People were friendly and they were able to schedule us on short notice. More

by Acadia Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 26, 2021

Holm Buick GMC responded

Thank you for the candid feedback. We are sorry the appointment ran longer than expected and will work to improve the wait and any communication required to put you at ease about your repair. Thank you for coming in and safe travels!

July 13, 2021

Dealership Rating
Employee Rating

Everyone was friendly, professional and got the job done very quickly. I was able to get my Ram 1500 repaired in good time, and didn't have to wait 2 or3 weeks for it. More

by dgstan62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Crawford, Arthur Jones, Lacy Laffitte, Wayne Wells

Oct 26, 2021

Holm Buick GMC responded

We appreciate you bringing your vehicle needs to our team. We are growing by the day, adding technicians, new equipment, and lining out time saving processes. We are glad our team was able to get the job done quickly and meet your vehicle demands! Sfe travels.

July 07, 2021

Dealership Rating
Employee Rating

The Holm Service Team is super friendly. They got me right in for a tire fix with very little wait time. If you are in Salina & need service go see Wayne & his staff. More

by susanrtrafton
Recommend Dealer
Yes

Other Employees Tagged: Wayne Wells

Oct 26, 2021

Holm Buick GMC responded

thank you for taking time to leave such a great review Susan! Always great to have you in at either location! All the best to you!

June 02, 2021

Dealership Rating
Employee Rating

It was a pleasant experience going to the service department for a change. They were knowledgeable and friendly. Will definitely bring the car back for more service when it’s needed. More

by OJAustin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Crawford

Jun 21, 2021

Holm Buick GMC responded

Thank you for the great endorsement! We are still evolving our service process to this facility to better serve our customers and we are glad to see the changes are having an impact!- Jamie L. Hughes, Internet Sales Manager.

May 12, 2021

Dealership Rating
Employee Rating

Overall the service department does well. This particular experience was with a part that we've already had replaced the shroud around the driver's seat. We were informed that we were in correctly getting an More

by DennisShandaCole
Recommend Dealer
No

Other Employees Tagged: Jeff Crawford, Arthur Jones, Lacy Laffitte, Janis Smischny, Wayne Wells

May 12, 2021

Holm Buick GMC responded

We appreciate your faith in our service department to execute the repair of your seat. I will also forward the GMC quality concerns to the General Motors district manager of aftersales for our region to see if there are similar issues. Thank you, Jamie Hughes - ISM Holm Buick GMC.

April 14, 2021

Dealership Rating
Employee Rating

Great service dept.went in for oil change was very impressed by Jamie Disney that met me and took me home while service was done came back on Friday and bought a different SUV had a 2008 GMC Arcadia s More

by grannywagonMs.Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Bettles, Tim Holm, Jamie Disney , Lacy Laffitte, Cedric Salas, Janis Smischny

April 07, 2021

Dealership Rating
Employee Rating

Everyone was friendly and professional, excellent service. I was pleased with the explanation of the service and will be back, nice place to wait for vehicle. More

by 51243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 10, 2021

Holm Buick GMC responded

Thank you for taking time to share your experience with our GM Certified Service Department in Salina, Kansas! We've just added Saturday hours to make us more convenient than ever, 8am to 2pm! See you next time!

February 20, 2021

Dealership Rating
Employee Rating

Great quality, fast & friendly service! Could not ask for better people, you can see quality is a goal throughout the whole business & team. Very pleased! More

by gzier1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lacy Laffitte, Wayne Wells

Mar 10, 2021

Holm Buick GMC responded

Thank you for sharing your experience at our GM Certified Service Department. Wayne, Lacy, and Derek work hard to keep things flowing smoothly and they will appreciate your kind words of endorsement. Jamie Hughes - Internet Sales Manager, Holm Buick GMC.

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