Derek Duncan | Page 16

Holm Buick GMC responded

Thank you for your positive feedback! We're glad to hear that you experienced an easy check-in and exit, that we addressed all your requests, and that you found our pricing reasonable. We strive to make the service process as smooth and efficient as possible for our customers. We look forward to assisting you again when you need us. Derek Duncan's efficient service reflects our commitment to Industriousness and providing Value to our customers. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you consistently experience friendly, fast, and informative service from Derek Duncan and our team. We understand the importance of answering your questions thoroughly and getting you back on the road quickly. We appreciate you coming in. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

This is wonderful to hear! Thank you for sharing your exceptional experience. We're thrilled that Lance was able to get you in right away and that he clearly explained the potential risks of waiting. We understand how important it is to address engine issues promptly, and we're glad he prioritized your safety. We're also delighted that Derek was able to locate your extended warranty and save you thousands of dollars. We understand the importance of having a loaner car, especially with a new job, and we're happy we could accommodate your needs. Lance and Derek's dedication to providing prompt, helpful, and thorough service reflects our commitment to Customer Care, Concern for Others, and building Trustworthy relationships. We're truly honored that we could ease your worries and provide you with such a positive experience. We appreciate you trusting us with your vehicle. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear that we consistently get you in and out on time, minimizing your wait time. We understand that your time is valuable, and we strive to provide efficient and timely service. It's great to hear that Derek Duncan keeps you informed throughout the process. Providing prompt service and clear communication reflects our commitment to Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic! Thank you for your incredibly kind words. We're thrilled to hear that our service manager, Lucas Luchsinger, has earned your loyalty and that you'll be a customer for life. We're also glad that Derek Duncan, Lance Gentry, and Ethan Hodges contributed to your positive experience. We strive to provide exceptional service and build lasting relationships with our customers. Lucas's dedication to excellent service reflects our commitment to Customer Care and our goal to Excel in every interaction. We truly appreciate your continued patronage. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic! Thank you for your positive feedback. We're delighted to hear that you experienced fast and courteous service and were in and out in just 40 minutes. We understand the importance of efficient service, and we're thrilled that we could meet your needs promptly. Your recommendation of Holm Automotive is greatly appreciated. Derek Duncan's ability to get you in and out quickly reflects our core values of Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your incredibly kind words! We're thrilled to hear that you consistently have a great experience at Holm Automotive in Salina, Kansas. We truly appreciate your recognition as the best dealership in the state. We're also delighted that Derek Duncan has contributed to your positive experience. Providing excellent service is our top priority, and we're honored that you appreciate our efforts. Your feedback reinforces our commitment to Customer Care and our goal to Excel in everything we do. Thank you for choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We understand that your experience resulted in a neutral rating across all service categories. We appreciate you taking the time to share your thoughts, and we're committed to understanding where we can improve. We value your business and would like to learn more about your experience to see how we can better meet your expectations. We encourage you to contact our service manager directly so we can address your concerns and work towards a more positive outcome. We are always striving to improve our Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your excellent feedback! We're delighted to hear that you found our service prompt, thorough, and completed in a timely manner. We're also glad that our team was polite and friendly. It's wonderful that Derek Duncan provided you with such a positive experience. Providing efficient, high-quality service with a friendly approach reflects our commitment to Industriousness, Customer Care, and our goal to Excel in all we do. We appreciate you choosing Holm Buick GMC! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear your oil change was completed quickly and efficiently, and that you received friendly service. We're also happy that we were able to fulfill your specific requests. Providing timely service and attending to our customers' needs is a reflection of our commitment to Industriousness and Customer Care. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina