Derek Duncan | Page 19

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear that we consistently get you in and out on time, minimizing your wait time. We understand that your time is valuable, and we strive to provide efficient and timely service. It's great to hear that Derek Duncan keeps you informed throughout the process. Providing prompt service and clear communication reflects our commitment to Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic! Thank you for your incredibly kind words. We're thrilled to hear that our service manager, Lucas Luchsinger, has earned your loyalty and that you'll be a customer for life. We're also glad that Derek Duncan, Lance Gentry, and Ethan Hodges contributed to your positive experience. We strive to provide exceptional service and build lasting relationships with our customers. Lucas's dedication to excellent service reflects our commitment to Customer Care and our goal to Excel in every interaction. We truly appreciate your continued patronage. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic! Thank you for your positive feedback. We're delighted to hear that you experienced fast and courteous service and were in and out in just 40 minutes. We understand the importance of efficient service, and we're thrilled that we could meet your needs promptly. Your recommendation of Holm Automotive is greatly appreciated. Derek Duncan's ability to get you in and out quickly reflects our core values of Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your incredibly kind words! We're thrilled to hear that you consistently have a great experience at Holm Automotive in Salina, Kansas. We truly appreciate your recognition as the best dealership in the state. We're also delighted that Derek Duncan has contributed to your positive experience. Providing excellent service is our top priority, and we're honored that you appreciate our efforts. Your feedback reinforces our commitment to Customer Care and our goal to Excel in everything we do. Thank you for choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We understand that your experience resulted in a neutral rating across all service categories. We appreciate you taking the time to share your thoughts, and we're committed to understanding where we can improve. We value your business and would like to learn more about your experience to see how we can better meet your expectations. We encourage you to contact our service manager directly so we can address your concerns and work towards a more positive outcome. We are always striving to improve our Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your excellent feedback! We're delighted to hear that you found our service prompt, thorough, and completed in a timely manner. We're also glad that our team was polite and friendly. It's wonderful that Derek Duncan provided you with such a positive experience. Providing efficient, high-quality service with a friendly approach reflects our commitment to Industriousness, Customer Care, and our goal to Excel in all we do. We appreciate you choosing Holm Buick GMC! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear your oil change was completed quickly and efficiently, and that you received friendly service. We're also happy that we were able to fulfill your specific requests. Providing timely service and attending to our customers' needs is a reflection of our commitment to Industriousness and Customer Care. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Dear chargerslg, Thank you for your positive feedback! We're delighted to hear that our service team was friendly and efficient in handling your daughter's vehicle. We're also pleased that we were able to address the safety concerns promptly while you waited. Our team, including Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges, strives to provide excellent "Customer Care" and ensure the safety of our customers. We appreciate your trust in Holm Automotive Center. We are determined to excel in our service and provide the quickest, most efficient service possible. We are always happy to help. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback. We're pleased to hear that you found Derick and our staff to be great. We strive to provide excellent service and a positive experience for all our customers. We apologize that we overlooked resetting your oil change settings. We understand the importance of attention t o detail and will address this with our team to ensure it doesn't happen again. We also acknowledge your concern regarding the cost of repairing the power running board. We appreciate you bringing these points to our attention. We are always striving for "Professional Growth" and to improve our services. We hope to continue serving you in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words! We're delighted to hear that you experienced good people and good service in a timely fashion. We're also glad you're happy that Holm GMC Buick moved to Salina. Providing efficient and friendly service is a top priority for us, and we're committed to upholding our core values of "Customer Care" and "Industrious" work. We appreciate your support and are pleased that you're satisfied with your experience. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Salina