Derek Duncan
Derek Duncan at Holm Buick GMC

Derek Duncan | Page 41

SERVICE CONSULTANT

Holm Buick GMC

651 S. Ohio St.
Salina, KS 67401

Contact Me
4.8
460 Reviews

Dealership Experience

5 yrs, 10 mos

Languages Spoken

English English

4.8

460 Reviews

Write a Review

460 Reviews of Derek Duncan

June 22, 2022

Dealership Rating
Employee Rating

We purchased our 2019 GMC Terrain here. Excellent Staff and Service .They always make you feel welcome! More

by MAXWAYNE923
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Daezia Harris

Jan 18, 2023

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! We're glad to hear you found our staff was so knowledgeable and helpful! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. -The Holm Buick GMC team

June 18, 2022

Dealership Rating
Employee Rating

Everyone is very friendly and accommodating. I was able to get my vehicle in to worked on fairly quickly More

by JANN38US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daezia Harris

Jun 18, 2022

Holm Buick GMC responded

Thank you for taking time to leave such a great review - Safe travels this summer from all of us at Holm Buick GMC!

June 14, 2022

Dealership Rating
Employee Rating

We had our 2010 GME Acadia in shop to repair headlight problem on driver side. They fixed the problem but did not put all the parts back on and now they are missing. We are missing Front Panel Molding/Rad More

by acfalk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 23, 2022

Holm Buick GMC responded

Thank you for allowing us to correct the technician's error and make things right with your Acadia. It is our responsibility to ensure your vehicle is repaired to a high level of satisfaction and we regret both the poor communication and service you initially received. Allowing us to correct the issue gives us both a coaching opportunity and a heightened state of awareness amongst the team. We apologize for the error and are grateful for your patience. - Sincerely, the Holm Buick GMC team,

Jun 24, 2022

acfalk responded

Thanks for fixing the Acadia and making it right. The technician's need to be more on the ball and make sure all the parts are back on. Thanks Alan.

June 13, 2022

Dealership Rating
Employee Rating

Friendly and courteous people. Did not have to wait long while car was serviced. Was asked if I would like coffee or something to drink while I waited. More

by janfraser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2022

Holm Buick GMC responded

Thanks for taking time to leave a fantastic 5 Star review for the hardworking Holm Team! - Safe Travels, Holm Buick GMC

June 10, 2022

Dealership Rating
Employee Rating

The service staff was very accommodating, friendly, and professional. A courtesy call from service staff alerted me to other issues needing addressed while informing me the vehicle was ready for pickup. More

by ronaldharris67ss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger , Daezia Harris, Lacy Laffitte

Jun 18, 2022

Holm Buick GMC responded

Fantastic 5 Star review Ron! Thank you for letting us know about the great Service you received.. We look forward to your next visit and hope you have a great summer! - Holm Buick GMC

June 06, 2022

Dealership Rating
Employee Rating

I was very happy with the service personnel but the price for the parts were outrageous considering what I could buy parts on my own and wait time was not very good because they had to order the part probabl More

by TIMSCHRADER6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daezia Harris, Lacy Laffitte

Jun 18, 2022

Holm Buick GMC responded

Thank you for taking time to leave a review and for giving us some pointers on how we can improve. We appreciate your feed back on pricing too and will definitely share your review with the fixed operations director. We appreciate your business and wish you safe travels- The Holm Buick GMC team!

May 24, 2022

Dealership Rating
Employee Rating

Outstanding customer service, kept me updated on the status of my repair and had it done in a timely manner! I had purchase the extended warranty from Cedric when I bought the vehicle and it only cost m More

by CRS26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger, Tim Holm, Clark Fritz , Mike Bettles, Daezia Harris, Lacy Laffitte, Cedric Salas, Janis Smischny, Erik Wilson, Jeff Kirwan

May 24, 2022

Holm Buick GMC responded

We can't thank you enough for recognizing the diligence and care our departments exhibit when it comes to customer satisfaction. Our extended protection plan is just one of the many ways we seek to protect your investment and help you meet the demands of your life through your vehicle. Thank you for the excellent review! All the best from Holm Buick GMC!

May 03, 2022

Dealership Rating
Employee Rating

Although this is a fine dealership they are overcharging for service dept work. Oil changes are now $70 without tire rotation which they will add if you don’t specify. Since this dealership changed name the More

by KP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: J.R. Marchbank, Tim Holm , Lacy Laffitte, Janis Smischny, Russel Ryberg is excellent

April 21, 2022

Dealership Rating
Employee Rating

The dealership was very Curtis very professional. The service was fast and efficient. Over all they were very excellent More

by PEGGYDEANISHERE2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger , Lacy Laffitte, Janis Smischny

Jan 18, 2023

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! It is great to hear everything was done quickly and to your satisfaction! We hope to see you again soon! -The Holm Buick GMC team

April 20, 2022

Dealership Rating
Employee Rating

Had a delay to find the correct tire I needed but was quick and efficient. More

by JAMIEDUB1269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2023

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! It is great to hear everything was done quickly and to your satisfaction! Thank you again for taking the time to let us know how we did. We hope you have a great day! -The Holm Buick GMC team

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