Derek Duncan | Page 41

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! We're glad to hear you found our staff was so knowledgeable and helpful! It's wonderful that our staff was able to help you understand the problem and communitcate the right service needed for your vehicle. We hope to see you again soon! -the Holm Automotive team of Salina

Holm Buick GMC responded

Thank you for taking the time to leave us a review! We're glad to hear that your experience with the new owner has not been bad so far. We understand that change can take some getting used to, and we appreciate your patience as we continue to work hard to provide excellent service to our customers. We also understand your sentiment about the Buick Lacrosse, as it was a popular model among our customers. We're always happy to help you find a vehicle that fits your needs, so please don't hesitate to reach out to us if you need any assistance. Thanks again for your feedback! -the Holm Automotive team of Salina

Holm Buick GMC responded

David, We sincerely apologize for the inconvenience caused during your recent service appointment. We understand that your time is valuable, and we regret falling short of our commitment to have your car ready by 2:30. We appreciate your patience and understanding when the timeline fell short. I am pleased that our team offered a smaller bill to compensate for the delay. Thank you for your continued trust and loyalty to us for your service needs. We look forward to providing you with excellent "on time" service in the future. Best regards, - the Holm Automotive Team of Salina

Holm Buick GMC responded

It's great to hear that you had a positive experience with Derek and our service department! We pride ourselves on providing helpful and friendly service to all our customers. We understand that time is valuable, so we always strive to complete repairs and maintenance as efficiently as possible, and we're thrilled to hear that your vehicle was finished ahead of schedule. We're also pleased to hear that you appreciate the maintenance punch card. We believe in rewarding our loyal customers and providing them with value, and we hope that the punch card will help you keep your vehicle running smoothly for years to come. Thank you for your kind words and for choosing our service department for your vehicle maintenance needs. We look forward to serving you again in the future. -the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for taking the time to share your positive experience with Derek Duncan and Janis Smischny in our service department. We're thrilled to hear that they provided excellent service and were transparent about the work that needed to be done and the associated costs. We appreciate your loyalty to our dealership and look forward to continuing to provide top-notch service for all your vehicle needs. -the Holm Automotive Team of Salina.

Holm Buick GMC responded

We are sorry to hear about the negative experience you had at our dealership and appreciate the sincere review. We strive to provide exceptional service to all of our customers, and we regret that we fell short of your expectations. - the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. -The Holm Buick GMC team

Holm Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Holm Buick GMC and we hope to see you again soon! -The Holm Buick GMC team

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! We're glad to hear you found our staff was so knowledgeable and helpful! Please contact us with any future automotive needs! -The Holm Buick GMC team

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! We're glad to hear you found our staff was so knowledgeable and helpful! Please contact us with any future automotive needs, we hope to see you again soon! -The Holm Buick GMC team