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Derek Duncan
486 Reviews
Dealership Experience
6 yrs
Languages Spoken
English
486 Reviews
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486 Reviews of Derek Duncan
June 02, 2021
It was a pleasant experience going to the service department for a change. They were knowledgeable and friendly. Will definitely bring the car back for more service when it’s needed. department for a change. They were knowledgeable and friendly. Will definitely bring the car back for more service when it’s needed. More
by OJAustin
Verified CustomerOther Employees Tagged: Jeff Crawford
May 12, 2021
Overall the service department does well. This particular experience was with a part that we've already had replaced the shroud around the driver's seat. We were informed that we were in correctly getting an experience was with a part that we've already had replaced the shroud around the driver's seat. We were informed that we were in correctly getting and out of the car which was causing the cushion to wear and the driver's weight was being supported with the plastic shroud causing it to break. The cost to replace all necessary parts of approximately $750. Frustrated that we're going to have to continue replacing this part if we don't have the seat cushion replaced with a higher density foam. It's unfortunate that GMC is have this issue with other model vehicles and you think there'd be a fix for it. My 2011 Ford F-150 seat cushion is compressed but doesn't affect any of the plastic shrouding around the base of the seat. My personal opinion is the quality of the parts that GMC uses. We've decided to go ahead and move forward to having the parts replaced because we really have no other choice. This will affect our future decisions on purchasing any GMC vehicles. More
by DennisShandaCole
Other Employees Tagged: Jeff Crawford, Arthur Jones, Lacy Laffitte, Janis Smischny, Wayne Wells
April 14, 2021
Great service dept.went in for oil change was very impressed by Jamie Disney that met me and took me home while service was done came back on Friday and bought a different SUV had a 2008 GMC Arcadia s impressed by Jamie Disney that met me and took me home while service was done came back on Friday and bought a different SUV had a 2008 GMC Arcadia since I bought it new from Ralph Bennett loved it for 13 years been thinking of getting a different one for a long time after meeting Jamie Disney went ahead and did it.She is a great salesperson and super nice and funny very informative answered all my questions More
by grannywagonMs.Mary
Other Employees Tagged: Tim Holm, Jamie Disney , Mike Bettles, Lacy Laffitte, Cedric Salas, Janis Smischny
February 20, 2021
Great quality, fast & friendly service! Could not ask for better people, you can see quality is a goal throughout the whole business & team. Very pleased! for better people, you can see quality is a goal throughout the whole business & team. Very pleased! More
by gzier1
Other Employees Tagged: Lacy Laffitte, Wayne Wells
February 09, 2021
Very helpful, friendly staff in the service department. The best experience at a service department I’ve ever had. I will be back in the further! The best experience at a service department I’ve ever had. I will be back in the further! More
by NJOANIE5
Other Employees Tagged: Jeff Crawford, Arthur Jones, Lacy Laffitte, Wayne Wells
January 28, 2021
I will use this dealership for next car issues, friendly, good service. Hopefully not for quite awhile. Have heard good remarks using holm dealership. Thanks good service. Hopefully not for quite awhile. Have heard good remarks using holm dealership. Thanks More
by mopat@cox.net
Other Employees Tagged: Jeff Crawford, Arthur Jones, Lacy Laffitte, Wayne Wells
January 27, 2021
Very helpful! Did a nice job explaining services provided and future recommendations. Service team made an effort to work quickly and efficiently. Friendly service appreciated! and future recommendations. Service team made an effort to work quickly and efficiently. Friendly service appreciated! More
by JCAIRO22
Other Employees Tagged: Lacy Laffitte, Wayne Wells
December 22, 2020
Awesome dealership to work with! A friendly service department and fast service. I feel confident when I leave my vehicle with Holm to be serviced. department and fast service. I feel confident when I leave my vehicle with Holm to be serviced. More
by M11
Other Employees Tagged: Arthur Jones, Lacy Laffitte, Wayne Wells
December 18, 2020
As always Service is fabulous and the people are friendly. I recoomend Holm Automotive Service Department. They go above and beyond for their customers everytime! friendly. I recoomend Holm Automotive Service Department. They go above and beyond for their customers everytime! More
by lisamcdowell08
Other Employees Tagged: Jeff Crawford, Arthur Jones, Lacy Laffitte, Wayne Wells
