Derek Hey | Page 12

Professional, courteous. Appointment time was correct. Waiting room clean. Time to do work was good. Appointment time was correct. Waiting room clean. Time to do work was good. More

by Ascott4277 Verified Customer Verified Customer

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Happy with service Derek was great! why is this mandatory? Forcing someone to write a review is not good service why is this mandatory? Forcing someone to write a review is not good service More

by fragosojosem Verified Customer Verified Customer

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Nice service. Keep me updated on what is going on with my car by texting. Keep me updated on what is going on with my car by texting. More

by BILLY.LANGE Verified Customer Verified Customer

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They are great with personal service but I did bring my car in for the same problem 3 times and it took the 3rd time before they fixed it ! car in for the same problem 3 times and it took the 3rd time before they fixed it ! More

by ALLMYBLUESKY Verified Customer Verified Customer

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Service staff was great. My car was finished on time. Service included an oil change and tire rotation. Another negative was the customer waiting area. The room was smal My car was finished on time. Service included an oil change and tire rotation. Another negative was the customer waiting area. The room was small, with only seating for 5-6. Four of the chairs were in poor condition. The black plastic was torn in several places, exposing large areas foam padding. The room was full and during my wait, at least 3 customers came in and left after seeing no available seating. Compared to other customer waiting areas, this was by far the worst I have ever been too. It's a bad first impression for a new customer. I will probably come back for my next service, but I won't wait at the dealership. More

by M Thacker Verified Customer Verified Customer

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Very happy with Kia of St Augustine. . the customer service is always excellent,everyone is so helpful! their mission is customer service and always aiming to make sure the customer is h . the customer service is always excellent,everyone is so helpful! their mission is customer service and always aiming to make sure the customer is happy.. Scott the manager of the Service dept does an excellent job making sure his staff is always pleasing the customer and making sure everyone on his team is well trained. Thanks all for always making my experience with Kia if SA a pleasurable one! I highly recommend this dealership and Service dept. More

by deborahsmm Verified Customer Verified Customer

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Zack was great to work with. Even thouh he was very new, he went out of his way to ensure that our questions were answered completely. Even thouh he was very new, he went out of his way to ensure that our questions were answered completely. More

by bobscte Verified Customer Verified Customer

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Super nice people! Easy to work with and help answer any questions you may have. Easy to work with and help answer any questions you may have. More

by Tward692010 Verified Customer Verified Customer

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Typical of all new car dealerships the Service Writer’s attempt to push more repairs than what the appointment is scheduled for, dealers in Maine do not seem to do this for a simple oil change. attempt to push more repairs than what the appointment is scheduled for, dealers in Maine do not seem to do this for a simple oil change. More

by PAULSPENCER374 Verified Customer Verified Customer

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He was prompt and attentive when he was available. There were other customers around at the time. There were other customers around at the time. More

by sherelljr Verified Customer Verified Customer

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