Derek Staples
Derek Staples at Audi Mechanicsburg at Sun Motor Cars

Derek Staples | Page 4

Service Advisor

Audi Mechanicsburg at Sun Motor Cars

6671 Carlisle Pike
Mechanicsburg, PA 17050

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4.9
107 Reviews
4.9

107 Reviews

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107 Reviews of Derek Staples

May 16, 2026

Dealership Rating
Employee Rating

Service was done in time and I was kept up to speed as the service was being done. Great job. Thank you. More

by barbnewcomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Conley, Raeleigh Hundley , Britany Smith

May 17, 2026

Audi Mechanicsburg at Sun Motor Cars responded

It’s great to hear that service on your Audi was completed promptly and that our team kept you informed throughout. Thank you for taking the time to share this feedback. We appreciate you trusting us with your Audi.

May 15, 2026

Dealership Rating
Employee Rating

Very friendly service personnel and great job that you did with a completely professional experience Thank you More

by ALISONAESOOKCHOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Conley, Raeleigh Hundley , Britany Smith

May 15, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Thank you for taking the time to share your feedback. Jamie and our service team are delighted to hear you found the service on your Audi Q3 both friendly and professional. We look forward to assisting you again.

May 14, 2026

Dealership Rating
Employee Rating

The service center and sales staff are great. Friendly and professional employees as well. They send updates for every step. More

by EEMGRN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 14, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Your comments about our service center, sales team, and step by step updates are greatly appreciated. Derek and the rest of our staff were pleased to deliver a friendly and professional experience during your Audi Q5 service. We look forward to assisting you again.

May 14, 2026

Dealership Rating
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1999 Audi Avant in for several issues between December 2025 and May 2026. Challenging issues resolved. Unfortunately a check engine light persists. Har to blame the garage considering the age of the car. More

by Jack
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Vedran Glisic, Josh McNulty , Alex

May 14, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Thank you for your review, Jack. Our goal is to make sure everyone who walks through the door leaves happy, and we appreciate your candid feedback. Thank you for choosing Audi Mechanicsburg at Sun Motor Cars!

May 12, 2026

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Employee Rating

Always prompt, courteous and attention to detail, excellent follow up . Very good communication and willing to help with a loaner vehicle More

by HAROLD.RITTNER
Service Price Transparency
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Recommend Dealer
Yes
May 13, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Thank you so much for the wonderful feedback, Harold! We're thrilled to hear that your service experience with Derek and our team was prompt, courteous, and attentive. Providing excellent communication and going the extra mile — like arranging a loaner vehicle — is exactly what we strive for at Audi Mechanicsburg at Sun Motor Cars. We truly appreciate your continued trust and look forward to serving you again!

May 11, 2026

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The team at Audi Mechanicsburg is outstanding. They provide appropriate recommendations and complete the service(s) in a timely manner. More

by pcalzada165
Service Price Transparency
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Recommend Dealer
Yes
May 11, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with our team. Derek and the rest of our service staff work hard to ensure every visit is efficient and that our customers receive the right recommendations for their vehicle. We truly appreciate your trust in us and look forward to serving you again in the future!

May 04, 2026

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Employee Rating

The Audi Sun Motors staff have frequently impressed us in their friendliness and professional approach when dealing with us and our 2018 A4 Quattro for service. More

by rcf378
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 04, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team has consistently impressed you with their professional approach and friendly service. At Audi Mechanicsburg at Sun Motor Cars, we take great pride in caring for your 2018 A4 Quattro as if it were our own. It’s wonderful to know that our staff's commitment to excellence has made a lasting impression on you. We truly appreciate your loyalty and look forward to seeing you at your next service visit!

May 01, 2026

Dealership Rating
Employee Rating

Prompt communication. Service as described. Loaner vehicle provided at no cost to customer. Would return. More

by Justinpachuski
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 01, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Thank you for the wonderful feedback, Justin! We're so glad to hear that Derek and the team provided prompt communication and that your Audi was serviced just as expected. Providing a complimentary loaner vehicle is something we're happy to offer, and it's great to know it made a difference during your visit. We look forward to welcoming you back the next time your Audi needs attention!

April 30, 2026

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Employee Rating

Was updated as the service sent on. Got an email with a walk thru and recommendations for the vehicle. Nothing bad to report. More

by STACYDOWD
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vedran Glisic

Apr 30, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Thank you for noting that our service updates and the detailed email walk-through of recommendations were helpful for your Audi A4. It’s great to hear everything went smoothly. Vedran will be pleased to know you’re satisfied.

April 28, 2026

Dealership Rating
Employee Rating

Scheduling appointments are easy. My service point of contact is Derek Staples who has always provided me with excellent communication and professional detailed feedback. More

by andreoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Conley, Mary Ilin

Apr 28, 2026

Audi Mechanicsburg at Sun Motor Cars responded

Hi andreoli, thank you so much for the 5-star rating! We are thrilled to hear that you found the scheduling process easy and efficient. I’ll be sure to pass your kind words along to Derek Staples—he takes great pride in providing detailed feedback and clear communication. We look forward to seeing you at Audi Mechanicsburg at Sun Motor Cars for your next service!

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