Derek Thalin

I knew what I was looking for and the sales rep was very helpful and knowledgeable on the vehicles I liked. Overall a very pleasant experience. helpful and knowledgeable on the vehicles I liked. Overall a very pleasant experience. More

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The service department deserves credit for a job well done, prompt service appointments, letting you know when the job is completed. Also sent me a video of the underneath my truck while getting it servi done, prompt service appointments, letting you know when the job is completed. Also sent me a video of the underneath my truck while getting it serviced.n More

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I have had a wonderful experience so far. Everyone has been friendly and service for oil change went very well. Everyone has been friendly and service for oil change went very well. More

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Appreciate the work flow and time management . Minor issue. Clean hands before hopping in truck. Not big deal but new truck had oily hand prints on console when job completed. Minor issue. Clean hands before hopping in truck. Not big deal but new truck had oily hand prints on console when job completed. More

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Hudson Ford has the worst service department in western Wisconsin. We had an appointment to have struts replace per their recommendation. The appointment was scheduled a week in advance. Come time to drop Wisconsin. We had an appointment to have struts replace per their recommendation. The appointment was scheduled a week in advance. Come time to drop the car off Derek was rude to my wife asking for what specifications needed to be replaced. The have the vehicle records at their fingertips, but instead of doing some simple research he proceeded to be rude. At the time of the phone call to schedule the appointment we specifically requested a loaner comparable to what she drives, 2022 Ford Escape. The offered her a Tahoe or F150. She left the dealer in tears without a loaner or the necessary service that the vehicle needed. Hudson Ford boast that they are the largest Ford dealer in Wisconsin. It’s too bad that their employees and service center cannot handle their claim as being the largest Ford dealership. The should focus on being the best instead. I own three Fords, two were purchased at this dealership. I will never do business agian at Hudson Ford. More

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They did a great job and communicated well. They handled all of the extended warranty paperwork and made it easy for me. They handled all of the extended warranty paperwork and made it easy for me. More

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Hudson Ford has provided excellent service on my 2020 Explorer ST doing oil changes and recall service Explorer ST doing oil changes and recall service More

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The staff is very nice and the dealership is clean, inviting and continently located for me. inviting and continently located for me. More

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Everything was fabulous! The work was completed in the time communicated, explained in detail and the staff was great! The work was completed in the time communicated, explained in detail and the staff was great! More

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The people and team at the dealership are very helpful, courteous and take their time to help and answer questions. courteous and take their time to help and answer questions. More

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