Luke Swelland

Hudson Ford responded

Randy, I understand your frustration with our decision to no longer service your truck. At Hudson Ford, we place a great deal of value on customer satisfaction, and our team works hard every day to provide the highest level of service possible. As I explained during our conversation, I also have a responsibility to ensure our employees work in an environment where they are treated with mutual respect and common courtesy. This standard is important to both our team and the customers we serve. On the rare occasions when we are unable to maintain a constructive and respectful working relationship, it is often in everyone's best interest to part ways. While this is not a decision we take lightly, I believe it is the appropriate course of action in this situation. I sincerely wish you the best moving forward and hope you are able to find a service provider that better meets your expectations. Respectfully, David Hefko General Manager Hudson Ford

Hudson Ford responded

George, thank you for your five-star review! We’re happy to hear the service department does a great job explaining the maintenance and services needed to keep your vehicle operating well at Hudson Ford. We look forward to welcoming you back in the future whenever you need us.

Hudson Ford responded

Thank you for your five-star review of Hudson Ford! We're honored to hear you consistently have a wonderful experience with our knowledgeable staff, caring and courteous service writers, and skilled technicians who perform quality work. We look forward to welcoming you back in the future and continuing to provide the amazing service you've come to expect!

Hudson Ford responded

We appreciate your support and five-star review! We are grateful you have had such a positive experience with our team and our loaner vehicles. See you next time at Hudson Ford!

Hudson Ford responded

Thank you for sharing this. We’re glad to hear our staff was informative, kind, and resourceful in getting your car back up and running. We appreciate you choosing us and look forward to assisting you again at Hudson Ford!

Hudson Ford responded

Hi Cheryl, we’re glad you enjoyed our speedy service and friendly staff at Hudson Ford. We hope to see you again soon.

Hudson Ford responded

Hi Pete, we are happy to hear our team always makes your experiences smooth! Thank you for choosing Hudson Ford and for sharing your five-star feedback!

Hudson Ford responded

We're pleased to hear that you found our team to be so helpful and knowledgeable. It's awesome to hear you had such a positive experience with Levi and the rest of our team here at Hudson Ford!

Hudson Ford responded

We apologize for the excessive requests and we will address this internally. Thank you for bringing it to our attention, and we hope to earn back your business in the future. We will work hard to improve our communication here at Hudson Ford.

Hudson Ford responded

Thank you for choosing Hudson Ford! We look forward to welcoming you back down the road.