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Derek Thomas
Refer Me
1,803 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
12 yrs, 9 mos
Industry Experience
24 yrs, 6 mos
1,803 Reviews
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1803 Reviews of Derek Thomas
November 30, 2018
Great service BMW of Sarasota has always provided great service to my cars. Quick turnaround and you can wait in the showroom or get a loaner. Would recommend the BMW of Sarasota has always provided great service to my cars. Quick turnaround and you can wait in the showroom or get a loaner. Would recommend them to keep your BMW running great! More
by JIM
Verified Customer
Helpful 
November 28, 2018
Maintenance Service Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite pleasant. Derek Thomas was pleasant and attentive and kept me informed and delivered my car to me when finished. My first experience with Sarasota BMW was a good one. More
by jpwargo59
November 28, 2018
Quality Service - Appointment took too long While I was satisified with the quality of service, the appointment took far too long. I scheduled for 7:00 AM since I was waiting for my vehicle and While I was satisified with the quality of service, the appointment took far too long. I scheduled for 7:00 AM since I was waiting for my vehicle and wanted to be first in line . I was there promptly at 7:00 and my vehicle was taken in right away. I was having an oil change and the clogged winshield washer screen cleaned. I was there for 3 hours. No complaints with Derek but I would think the service work could have been completed in half the time. More
by jamesbetke
November 25, 2018
Recall Repair Service My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the organization. More
by RMSA45
November 25, 2018
Pleasantly Surprised Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up v Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up vehicle. Was delighted by the level of service I received. More
by WENDY_HAYS
November 24, 2018
2nd Service Visit Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed the mark on both visits. More
by Customer001
November 22, 2018
Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More
by RWJONES8
Other Employees Tagged: Chong Lee
November 22, 2018
Very satisfactory All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealer All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealership. As I was driving away, I noticed some of my instrument panel options i.e. phone, etc. did not work and the triangle w/exclamation mark was lite. I returned to the service center where the Assist. Service manager said they would have to hook up the electronics to their machine to find out what was wrong. After and hour and a half in the service area, they found the problem. The issue was when the new FRM electronic controller was installed earlier that day, some of the connections were not correct. It caused some of my instrument panel not to work. Everything seems to be working fine now. Derek Thomas was extremely helpful and courteous during the process. I really appreciated his sincerity and apology. I still feel this dealership is first class and will recommend them to anyone. More
by TCCC2
November 22, 2018
Needed emergency repairs Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours w Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours was the most important job they had More
by JBJOHNCARTER
Other Employees Tagged: Greg Jones
November 21, 2018
Annual Service Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vac Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vacuumed. Wipers were replaced too. More
by popmagoo
Other Employees Tagged: Matt Merlino
