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Derek Thomas
2,231 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,231 Reviews
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2231 Reviews of Derek Thomas
January 30, 2020
The service area was very good. The hertz rep was rude and uncommunicative. In my mind he represents BMW as he was the only person I saw for the loaner I was assured I would have. and uncommunicative. In my mind he represents BMW as he was the only person I saw for the loaner I was assured I would have. More
by STRANGFELD
Verified Customer
January 29, 2020
Unclear directions into service garage ..then unwelcome Our first experience bringing our BMW 5 into your dealer garage was confusing/not intuitive (parking, who to see, where to wait, navigating other cars Our first experience bringing our BMW 5 into your dealer garage was confusing/not intuitive (parking, who to see, where to wait, navigating other cars in queue...) and not welcoming from the initial call into the dealer. The service required several return trips due to parts that were not available. Asst Svc Mgr. Derek did a very good job handling my wife and I with our flustered experience. We are owners of a Mercedes, Corvette and Toyota Van and each dealer (in PA) provides a better welcome and attendance experience than we endured. Besides Derek, the coffee and snacks were appreciated. More
by ROBERTABRYSONJR
Other Employees Tagged: Receptionist (was aggravated with me)
January 26, 2020
Derek in service took great care of me and our vehicle! I brought our X6M in for its 20,000 service and feel very taken care of. Thanks!!! Susie Fordyce I brought our X6M in for its 20,000 service and feel very taken care of. Thanks!!! Susie Fordyce More
by fordyces
Other Employees Tagged: Zach and Mikey were great too :)
January 25, 2020
It is always great experience! The staffs are nice and kind. Very professionally! The representative lady Maria and gentleman Derek are the best! They’ve arranged loaner for me! kind. Very professionally! The representative lady Maria and gentleman Derek are the best! They’ve arranged loaner for me! More
by rjzhao2005
Other Employees Tagged: Maria Lizardi
January 24, 2020
hassle free Derek Thomas is the best service advisor I have dealth with. He always keeps me informed and does a great job making sure i am satisfied with the wor Derek Thomas is the best service advisor I have dealth with. He always keeps me informed and does a great job making sure i am satisfied with the work. More
by BMW fan
January 24, 2020
Professional, organized and great communicators. Excellent customer service every time and at all levels. Highly recommended. Have a nice day! That's it...good bye. Excellent customer service every time and at all levels. Highly recommended. Have a nice day! That's it...good bye. More
by CHEFPAUL
Other Employees Tagged: Maria Lizardi, Loraine Campbell
January 23, 2020
I had a service appt to drop off my new leased Z4 . Sat in the waiting room for 3 1.2 hrs. Finally got a loaner ( thank you), but I have not heard anything in two weeks. I’m assuming it was recall stuff , in the waiting room for 3 1.2 hrs. Finally got a loaner ( thank you), but I have not heard anything in two weeks. I’m assuming it was recall stuff , which is fine , but if I ever here back from someone, I can promise you, I will not be rushing back as I am an hour away. My first visit to bmw and I have found the whole experience chaotic and very odd. More
by LROBINSON88
Other Employees Tagged: Jonatan Escobar
January 19, 2020
It was a bit unorganized when I came to pick up my car. Was told to go to concierge who in turn told me to see my rep. My rep wasn’t there so it took them a while to get my paperwork and key. Your labor Was told to go to concierge who in turn told me to see my rep. My rep wasn’t there so it took them a while to get my paperwork and key. Your labor rates are extremely high!! All else ok More
by LOVESDOGS54
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