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Derek Thomas
2,230 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,230 Reviews
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2230 Reviews of Derek Thomas
August 23, 2019
Great customer service Derek provides excellent customer service. I was kept informed of what cause of problem was, repair costs, and subsequent repair went quickly and easi Derek provides excellent customer service. I was kept informed of what cause of problem was, repair costs, and subsequent repair went quickly and easily scheduled. Very reliable advisor. More
by DMJAMIESON
Verified Customer
August 22, 2019
Service of car Very organized and did well in a busy environment all service was completed on my car and they did a God’s job. I would recommend the service departme Very organized and did well in a busy environment all service was completed on my car and they did a God’s job. I would recommend the service department More
by TSTARK3
August 22, 2019
Derek Thomas explained everything well and gave me a break on labor charges when I had to return the next day to fix a different problem with the car. explained everything well and gave me a break on labor charges when I had to return the next day to fix a different problem with the car. More
by mgdennis3
August 22, 2019
Fast, knowledgeable, personable Derick, our advisor, was very knowledgeable and personable. He guided use along the way. He loves his job and it shows. We had zero problems along the Derick, our advisor, was very knowledgeable and personable. He guided use along the way. He loves his job and it shows. We had zero problems along the way. More
by JEFFERYLWILLIFORD
August 21, 2019
Needed key replacement Long story short... the service manager Greg turned a bad situation into a great one. Thanks Greg! I will reccommend you to everyone and let them kno Long story short... the service manager Greg turned a bad situation into a great one. Thanks Greg! I will reccommend you to everyone and let them know how you went above and beyond. More
by DP
August 19, 2019
new Engine install Very happy with Jorge and Derek’s cooperation and communication. They are quality individuals which BMW should be proud of. They made a difficult situ Very happy with Jorge and Derek’s cooperation and communication. They are quality individuals which BMW should be proud of. They made a difficult situation more acceptable. More
by JPAFFLEBACH
Other Employees Tagged: Jorge
August 16, 2019
Very efficient Great customer service. Always a pleasure, very attentive team. Derek especially has been an excellent service advisor, quickly responds to calls, ans Great customer service. Always a pleasure, very attentive team. Derek especially has been an excellent service advisor, quickly responds to calls, answers questions and is readily available for service needs. More
by corinnedo
August 14, 2019
Warranty work All around great service. Had a couple of ongoing issues with our BMW and they appear to have resolved them. Great people to deal with. All around great service. Had a couple of ongoing issues with our BMW and they appear to have resolved them. Great people to deal with. More
by stevecolson159
August 13, 2019
Derek is awesome !! It always is a pleasure to be taken care of by Derek. He is knowledgeable, professional , and a true asset to the service department. I could go anywh It always is a pleasure to be taken care of by Derek. He is knowledgeable, professional , and a true asset to the service department. I could go anywhere but always come back to Sarasota BMW because of him. More
by THEPAPERCOMPANY
August 13, 2019
I was there for maintenance. It was professional, easy and. It was very good. I am as greeted immediately . I was updated on the progress. The waiting room was clean and friendly. A good overall experience. It was very good. I am as greeted immediately . I was updated on the progress. The waiting room was clean and friendly. A good overall experience. More
by JOETTEROBERSON
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