Derek Thomas | Page 213

First BMW Experience Bought a 2013 X3 at a non-BMW dealership, 3 days later it had a check engine light and transmission malfunction warning light on. Took it in to Saraso Bought a 2013 X3 at a non-BMW dealership, 3 days later it had a check engine light and transmission malfunction warning light on. Took it in to Sarasota BMW without an appointment, and they were very accommodating. It turned out to be the battery, which was a huge relief. More

by MARYLOUISE.TABOR Verified Customer Verified Customer

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Service My car was finished before the time he stated which was great. My car was washed and vacuumed. Everything went smoothly. Great experience. I always re My car was finished before the time he stated which was great. My car was washed and vacuumed. Everything went smoothly. Great experience. I always recommend bmw to my friends. More

by MCKENZIEWADLE1 Verified Customer Verified Customer

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Great Customer Sevice Great dealership, great staff. Professionals. Welcoming and helpful Abby who was my sales person, who's warm and welcoming smile/greeting makes a vis Great dealership, great staff. Professionals. Welcoming and helpful Abby who was my sales person, who's warm and welcoming smile/greeting makes a visit to the dealership a pleasure Happy Birthday to Derek, who was my service advisor working hard on his birthday More

by UNITE2HELP Verified Customer Verified Customer

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Great experience again. Left turn signal not working. Derek worked a full service in. My service date was to be next month. To accommodate me he fit that in while repairing my turn signal. Derek worked a full service in. My service date was to be next month. To accommodate me he fit that in while repairing my turn signal. More

by AW4123 Verified Customer Verified Customer

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excellent service and overall treatment While my recall service was excellent completed completely in a timely manner, I have one issue with the dealership's parts department. On my past two While my recall service was excellent completed completely in a timely manner, I have one issue with the dealership's parts department. On my past two visits for service, I have tried to buy touch-up paint for my vehicle, In both cases it was out of stock I think you should have a process to follow-up on such requests to get the item requested and mail it to the customer. More

by jbenande Verified Customer Verified Customer

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Great service I recently had a check engine light go on. My car only has 11K miles. It was leased from a dealer up north, so I made an appointment at BMW in Sarasot I recently had a check engine light go on. My car only has 11K miles. It was leased from a dealer up north, so I made an appointment at BMW in Sarasota. They treated me wonderfully, gave me a loaner, and my car was perfect when I picked it up the next day. Special thanks to Derek Thomas, assistant service manager who handled my problem with finesse More

by sgmdmd Verified Customer Verified Customer

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Great customer service! Derek was great! He went out of his way to make sure we were taken care of and made sure we had a great experience. Derek was great! He went out of his way to make sure we were taken care of and made sure we had a great experience. More

by TAYLORRL0 Verified Customer Verified Customer

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Derek is the BEST! Everything about my service was excellent. Have me in and out and a car loaner ready for me! Derek is always a pleasure to work with and he is a mai Everything about my service was excellent. Have me in and out and a car loaner ready for me! Derek is always a pleasure to work with and he is a main reason why i always come back for my service. He makes it EASY More

by LISAVANDILLEN Verified Customer Verified Customer

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Derek was great as ususal and made a wonderful impression Derek was procided excellent and insightfu input, advice, suggestions and options to help me identify the car’s issue and to move towards a solution t Derek was procided excellent and insightfu input, advice, suggestions and options to help me identify the car’s issue and to move towards a solution that was good. More

by RIVERFRONTLANDING Verified Customer Verified Customer

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Tire replace ent I called on a Friday and they were able to squeeze me in on a Saturday. Our service advisor Derek was courtesy and kept us well informed. I called on a Friday and they were able to squeeze me in on a Saturday. Our service advisor Derek was courtesy and kept us well informed. More

by jmrobinson34209 Verified Customer Verified Customer

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