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Derek Thomas

Overview Reviews (2298) Inventory (279)

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Derek Thomas

Derek Thomas | Page 7

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

It would be my pleasure to help you with all your service needs.

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4.6

2,298 Reviews

It would be my pleasure to help you with all your service needs.

Overview Reviews (2298) Inventory (279)

Dealership Experience

15 yrs, 1 mo

Industry Experience

26 yrs, 10 mos

4.6

2,298 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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2298 Reviews of Derek Thomas

June 21, 2026

Dealership Rating

Employee Rating

Always efficient and professional. I have never had a bad experience with the service department. In the future when we replace our X3 we expect to purchase from this dealership. I have never had a bad experience with the service department. In the future when we replace our X3 we expect to purchase from this dealership. More

by beancar

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

Jun 21, 2026 -

BMW of Sarasota responded

It’s wonderful to hear our service team has consistently provided efficient and professional care for your BMW X3. Thank you for trusting us over the years. We look forward to helping with your next X3 when the time comes.

June 21, 2026

Dealership Rating

Employee Rating

Always very professional Derek inspires a lot of confidence that the job has been done correctly confidence that the job has been done correctly More

by LBARR15

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

Jun 21, 2026 -

BMW of Sarasota responded

We’re delighted to hear that Derek’s professionalism gave you confidence in your BMW X5 service. We look forward to assisting you again.

June 20, 2026

Dealership Rating

Employee Rating

Derek is knowledgeable but has no idea what customer communication should be. He never returns calls or calls when he said he would. The department for new car sales is very poor. The salesmen are communication should be. He never returns calls or calls when he said he would. The department for new car sales is very poor. The salesmen are insulting if they can even be bothered to sell you a car. I had to buy my 4th and 5th BMWs from other dealers after first trying in Sarasota. More

by 10BCPUBLIC

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Jun 25, 2026 -

BMW of Sarasota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

June 01, 2026

Dealership Rating

Employee Rating

Pleasant experience start to finish. Work completed as promised and on time. Derek's communication was clear and timely. All around good experience. Work completed as promised and on time. Derek's communication was clear and timely. All around good experience. More

by RSOREN001

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

Jun 01, 2026 -

BMW of Sarasota responded

We’re glad your BMW X5 service was completed on time and exactly as promised. Thank you for highlighting Derek’s clear and timely communication and for sharing your pleasant experience.

May 30, 2026

Dealership Rating

Employee Rating

Quick and nice to work with on getting my car serviced and the recalls done! and the recalls done! More

by shelleycollettegreene

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 30, 2026 -

BMW of Sarasota responded

We appreciate you mentioning how swiftly we handled your BMW 530 service and recall work. Derek is pleased his assistance made the process smooth and we value your positive feedback.

May 30, 2026

Dealership Rating

Employee Rating

Excellent service. Professional, good quality, very polite. Communication is outstanding. My technical adviser Derek is great. Professional, good quality, very polite. Communication is outstanding. My technical adviser Derek is great. More

by ludatravel

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 30, 2026 -

BMW of Sarasota responded

Thanks for sharing your positive experience with your BMW service. We’re glad Derek kept you informed and delivered professional, high-quality care. We look forward to assisting you again.

May 30, 2026

Dealership Rating

Employee Rating

Derek is an excellent service advisor who I consider our partner and maintaining my vehicle partner and maintaining my vehicle More

by BobNCars

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 30, 2026 -

BMW of Sarasota responded

We’re glad Derek has been a reliable partner in caring for your BMW 430. Thank you for trusting us with your vehicle maintenance.

May 29, 2026

Dealership Rating

Employee Rating

Derick and Eddie (sales guy) are awesome! Great experience with service and sales! BMW of Sarasota is 5 star! Great experience with service and sales! BMW of Sarasota is 5 star! More

by MPKELLY28

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

May 29, 2026 -

BMW of Sarasota responded

Thank you for the five-star review! Derek and our staff are delighted that you enjoyed both the sales process and service on your BMW X3. We look forward to supporting your BMW needs again.

May 27, 2026

Dealership Rating

Employee Rating

Derek was very helpful and knowledgeable. It was a pleasure dealing with him. I have always had a good experience at this dealership. It was a pleasure dealing with him. I have always had a good experience at this dealership. More

by dyowell

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

May 27, 2026 -

BMW of Sarasota responded

It’s wonderful to hear that Derek’s expertise made your BMW X3 service a pleasure. We appreciate your continued loyalty and look forward to serving you again. Thank you for sharing your experience!

May 16, 2026

Dealership Rating

Employee Rating

Very professional, informed of needs and options, and completed as promised Derek is very honest and direct. A positive on my book completed as promised Derek is very honest and direct. A positive on my book More

by WFSAILOR43

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

May 16, 2026 -

BMW of Sarasota responded

Delighted to hear our service team on your BMW X3 offered clear guidance on needs and options and completed everything as promised. Derek prides himself on being honest and direct, and we’re glad his approach earned your positive review.

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