Exceptional service.
Derek was extremely professional and handled everything from start to finish on the service on my BMW. His communication throughout the process was p
Derek was extremely professional and handled everything from start to finish on the service on my BMW. His communication throughout the process was perfect. He made sure I had a loaner car. And then I felt valued. Mission accomplished.
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by jennifer_thayer
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
BMW of Sarasota responded
Thank you for sharing your experience with Derek’s professional care on your BMW. It’s great to know his clear communication and the loaner car arrangement made you feel valued. We look forward to helping you again.
Derek was very attentive in explaining my dashboard
alerts and maintenance necessary to be completed. The car is a 2016, 328 and the maintenance was due.
alerts and maintenance necessary to be completed. The car is a 2016, 328 and the maintenance was due.
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by RPOLONYC
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
BMW of Sarasota responded
We’re pleased you found Derek’s explanation of your dashboard alerts and maintenance requirements on your 2016 BMW 328 helpful. Thank you for sharing your experience. Let us know if there’s anything else we can assist with.
I scheduled an appointment and found the staff to be
exceptionally pleasant and helpful; I would highly recommend their services.
exceptionally pleasant and helpful; I would highly recommend their services.
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by TimG
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
BMW of Sarasota responded
Delighted to know scheduling was smooth and our team provided friendly, helpful service. Derek and the rest of the staff appreciate your recommendation. Thank you for trusting us with your BMW.
Josh Cash is excellent he's why you get a 5 Much thanks
to Josh cash he earned the 5 rating
to Josh cash he earned the 5 rating
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by JDEARDEN
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Thomas
Apr 27, 2026 -
BMW of Sarasota responded
We’re thrilled to hear our service team helped earn that five-star rating for your BMW M5. Thank you for taking the time to share your experience.
I called with a problem they had me come in right away
and took care of the issue right away
and took care of the issue right away
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by LBARR15
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Thomas
Apr 26, 2026 -
BMW of Sarasota responded
We’re pleased we could get you in quickly and resolve the issue on your BMW X5 right away. Thank you for letting us address your concern so promptly. We look forward to helping you with any future service needs.
Rahul Sharma was great to work with while purchasing our
BMW X5 Hybrid. From the time we met him until we left the dealership, he was very helpful. He had everything prepared, after our phone call saying
BMW X5 Hybrid. From the time we met him until we left the dealership, he was very helpful. He had everything prepared, after our phone call saying we would take the car which we drove the previous day. He was able to help us transfer our insurance over the phone on a Saturday. He was very efficient, and answered questions I had along the way. Even as we were leaving I had one more question, and he came out to the car and answered it. The whole process of buying our car was streamlined and efficient. It was a good process from start to finish, handled by knowledgeable people including the Bella, the “genius” who explained the bells and whistles, finance people, Pete Mishos, and Rahul who took us through the whole process. Everyone at BMW of Sarasota made purchasing our new car a wonderful experience.
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by PONVERT102
Verified Customer
Verified Customer
Apr 26, 2026 -
BMW of Sarasota responded
It’s wonderful to hear that Rahul’s preparation and efficiency made your BMW X5 Hybrid purchase seamless. We’re glad he could arrange your insurance transfer on a Saturday and address every question before you left. Thank you for sharing your feedback and congratulations on your new BMW!
Strong customer service and support.
Derek Thomas kept me informed of the progress of my repair and insured a quality experience
Derek Thomas kept me informed of the progress of my repair and insured a quality experience
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by FRANKS29
Verified Customer
Verified Customer
Other Employees Tagged:
Derek Thomas
Apr 22, 2026 -
BMW of Sarasota responded
Thanks for recognizing the support Derek provided during your BMW X3 service. We’re glad you stayed informed throughout the repair and that everything met your expectations. We look forward to seeing you at your next service appointment.
I’ve been with BMW Sarasota for many years.
Their service has always been amazing. My most recent issue with my car was diagnosed quickly and the work was done within a couple of hours. Derek w
Their service has always been amazing. My most recent issue with my car was diagnosed quickly and the work was done within a couple of hours. Derek was great. Couldn’t be happier with their service.
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by ROBIKEMAN
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2026 -
BMW of Sarasota responded
We appreciate you bringing your BMW M340 to our service team for so many years. We’re glad Derek and the team diagnosed the issue swiftly and completed the work in a few hours. It’s wonderful to know you’re happy with our service.
The wait time for service is unusually slow.
Not thrilled with my experience and overall needs improvement.
Not thrilled with my experience and overall needs improvement.
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by terpgator2
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
BMW of Sarasota responded
Thank you for your feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Didn’t return phone call, doesn’t quote time accurately,
didn’t pre-read my online requests for service.
didn’t pre-read my online requests for service.
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by doyhawk
Verified Customer
Verified Customer
Apr 16, 2026 -
BMW of Sarasota responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
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14 yrs, 11 mos
