Derek Thomas | Page 6

Horrid, horrid, horrid . .we waited 3 hours to find out a part was needed and the car was not fixed. I think he forgot us plus everyone else was asked if they wanted their c .we waited 3 hours to find out a part was needed and the car was not fixed. I think he forgot us plus everyone else was asked if they wanted their car washed. We were not. After I called the sales manager, he is working to correct this. More

by Kathy Verified Customer Verified Customer

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Terrible experience with service department. Four hours and didn’t even inform me that I needed further repairs. Service advisor contradicted the mechanic who worked on my car. After checking Four hours and didn’t even inform me that I needed further repairs. Service advisor contradicted the mechanic who worked on my car. After checking with service “manager” I chose to go with the mechanic’s suggestion. I have lost my confidence in this dealership. My car doesn’t even have 15,000 miles. Nothing major but definitely a safety issue. Should not have been dismissed. More

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Left several messages that were not returned. There is a new European car service center close to me. I’ll take my car there now unless otherwise necessary. There is a new European car service center close to me. I’ll take my car there now unless otherwise necessary. More

by Mac Verified Customer Verified Customer

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I’ve been in many BMW dealerships over the past 5 years and this store ranks in the upper half. and this store ranks in the upper half. More

by RKZ Verified Customer Verified Customer

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Derek was great. My only issue is that it took 45 minutes to drop off my car and get a loaner. That's way too long. The hand off from Derek to the loaner person was t My only issue is that it took 45 minutes to drop off my car and get a loaner. That's way too long. The hand off from Derek to the loaner person was the problem. More

by llbrbo Verified Customer Verified Customer

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Good service , in and out The service was done very professionally , quickly , and at the cost given professionally , quickly , and at the cost given More

by ted.maroney Verified Customer Verified Customer

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BMW of Sarasota was able to make my appointment very quickly and when I wanted it and the experience was very good. I especially liked the video with the mechanic describing what was going on and what t quickly and when I wanted it and the experience was very good. I especially liked the video with the mechanic describing what was going on and what they were going to do under the car. More

by BRUCE.MURPHY.2017 Verified Customer Verified Customer

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The people at Sarasota BMW were kind and on time. Wash the car after the service and it shined!! Wash the car after the service and it shined!! More

by KJD76Q Verified Customer Verified Customer

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Fantastic service! Derek went out of his way to be helpful...much better experience than my Atlanta BMW Dealership. Because of his exceptional service we will purchas Derek went out of his way to be helpful...much better experience than my Atlanta BMW Dealership. Because of his exceptional service we will purchase our next BMW at BMW of Sarasota. More

by JULIJACKSON1 Verified Customer Verified Customer

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Had a small maintenance update and the job was done accurately and on time. Satisfied with the service and the quick turnaround to completion. accurately and on time. Satisfied with the service and the quick turnaround to completion. More

by B.SERINO Verified Customer Verified Customer

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