Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas | Page 2

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

5.0
76 Reviews
5.0

76 Reviews

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76 Reviews of Derek Thomas

December 21, 2023

Dealership Rating
Employee Rating

I was taken on time and the car was finished ahead of the time they gave me. I was kept up to date during the process. This dealership has been great on service and the only place I get my Subaru serviced. More

by r.faber
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 24, 2023

Brilliance Subaru responded

r.faber, Thank you very much for the 5 star review and feedback, we really appreciate your loyalty to our dealership and look forward to seeing you next time. Jim DaLuga General Manager

November 14, 2023

Dealership Rating
Employee Rating

Always quick and awesome service. Everyone is knowledgeable and is a pleasure to work with! More

by Sr576u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

October 26, 2023

Dealership Rating
Employee Rating

Efficient service. Recall completed as well as 1 oil change! Waiting area is clean and comfortable! More

by Mags
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs, Adam Mennella

Oct 29, 2023

Brilliance Subaru responded

Mags, Thank you very much for the 5 star review and feedback, we hope to see you down the road for your future service needs. Jim DaLuga General Manager

September 29, 2023

Dealership Rating
Employee Rating

I’m very happy with the results of my service appointment and enjoy the company offers More

by Adsch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Oct 29, 2023

Brilliance Subaru responded

Adsch1, Thank you very much for the 5 star review, we appreciate the business and hope to see you again soon. Jim DaLuga General Manager

September 27, 2023

Dealership Rating
Employee Rating

Very efficient and they always do multiple and thorough checks on all parts of the auto. More

by Woody
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 29, 2023

Brilliance Subaru responded

Woody, Thank you very much for the 5 star review and your trust in our service department. Jim DaLuga General Manager

September 25, 2023

Dealership Rating
Employee Rating

Always a great experience. They treat you like family there. Fermin always does a great job on my vehicle. More

by FoxValleyAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Liang , Fermin

Oct 29, 2023

Brilliance Subaru responded

FoxValleyAL, Thank you very much for the 5 star review and feedback, good to hear that Fermin is taking great care of your service needs. See you next time. Jim DaLuga General Manager

September 12, 2023

Dealership Rating
Employee Rating

Attentive and informative service staff that explained what my car will need in the future as well as what was done at this service. More

by Diane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim

Oct 29, 2023

Brilliance Subaru responded

Diane, Thank you very much for the 5 star review. We look forward to your next visit. Jim DaLuga General Manager

August 23, 2023

Dealership Rating
Employee Rating

Brilliance has yet again surpassed our expectations! We had an odd but critical electrical/battery problem bco StarLink, and in order to keep our car safe with the other safety features, they fixed the More

by jaineenkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2023

Brilliance Subaru responded

jaineenkelly, Thank you very much for the 5 star review and AMAZING feedback. We really appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

August 08, 2023

Dealership Rating
Employee Rating

The service visit went very well. My wait time was minimal, and everyone was focused, professional and very personable. More

by mjdickson
Recommend Dealer
Yes
Oct 28, 2023

Brilliance Subaru responded

mjdickson, Thank you very much for the 5 star review and your feedback. I am glad to hear that you were satisfied with our Service Department and we hope you come back to Brilliance Subaru for your service needs. Jim DaLuga General Manager

July 15, 2023

Dealership Rating
Employee Rating

Always professional an very courteous I never wait long at all I love that they offer good quality coffee while we wait More

by rago936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner , Richard W.

Jul 30, 2023

Brilliance Subaru responded

Rago, Thank you very much for the 5 star review and your feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

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