Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas | Page 3

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
98 Reviews
4.8

98 Reviews

Write a Review

98 Reviews of Derek Thomas

June 14, 2024

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Employee Rating

Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
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Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

June 05, 2024

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Very professional, friendly dealership. We were taken on time and when the car was ready the service tech explained what was done on the vehicle and the cost of the services. More

by Mfarre1
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Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

Mfarre1; Thank you very much for the 5 star review and your trust in Brilliance Subaru, we look forward to your next visit. Jim DaLuga General Manager

April 23, 2024

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I like the video the service department shares of the vehicle inspection. It provides better insights as to the vehicle condition - especially things like air filter condition, underbody, etc. We have More

by greg.vasilopoulos
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Recommend Dealer
Yes
Apr 29, 2024

Brilliance Subaru responded

Greg, Thank you very much for the 5 star review and feedback. We have just recently rolled out the video multi-point inspection and I am glad to hear that it has such value. Thanks for choosing Brilliance Subaru and we look forward to seeing you next time. Jim DaLuga General Manager

April 04, 2024

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Friendly and courteous service. They are thorough and I feel like my vehicle is being taken care of by knowledgeable staff and technicians. More

by John P
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Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

John P, Thank you very much for the 5 star review and trust in Brilliance Subaru. We look forward to seeing you next time. Jim DaLuga General Manager

April 04, 2024

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The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
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Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

February 29, 2024

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Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
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Recommend Dealer
Yes
Mar 04, 2024

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

January 31, 2024

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Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella , Kimberly Winchell

Feb 04, 2024

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

January 26, 2024

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Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More

by mini
Workmanship
Service Time
Recommend Dealer
Yes
Feb 04, 2024

Brilliance Subaru responded

Mini, Thank you so much for the 5 star review and feedback. We value your business and look forward to seeing you next time. Jim DaLuga General Manager

January 21, 2024

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I did not have an appt but they were able to diagnose a serious issue. I could not leave without it getting fixed. They got me a loaner car. The repair was done by 7 pm. I returned the next day to get my c More

by Eloise1255
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Recommend Dealer
Yes
Jan 27, 2024

Brilliance Subaru responded

Eloise, Thank you for the 5 star review, I am glad that we were able to get your car fixed and down the road safely. See you next time. Jim DaLuga General Manager

January 10, 2024

Dealership Rating
Employee Rating

Incredible service, honest and helpful! Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have More

by m1_contreras
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Service Time
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Recommend Dealer
Yes
Jan 16, 2024

Brilliance Subaru responded

m1_contreras, I am happy to hear that we were able to get a warranty extension for your battery, thank you for the 5 star review and we will see you next time. Jim DaLuga General Manager

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