Derrick Phillips
Service Manager
Southern Hyundai Newport News
12872 Jefferson Avenue
Newport News, VA 23608
129 Reviews
Write a Review129 Reviews of Derrick Phillips
December 12, 2025
Southern Hyundai has been a pleasure since I purchases my car 2 years (almost!) ago! From buying a car with a trade in, and service appointments after, its never a hastle and the customer service is exceptio car 2 years (almost!) ago! From buying a car with a trade in, and service appointments after, its never a hastle and the customer service is exceptional. More
Other Employees Tagged: jeffrey moien
December 06, 2025
This was my first time at this dealership but it was fantastic. Truly felt like I was a part of the family! Huge shoutout to Derrick and Larry who made it so awesome!! fantastic. Truly felt like I was a part of the family! Huge shoutout to Derrick and Larry who made it so awesome!! More
Other Employees Tagged: Larry
November 26, 2025
I’ve had terrible customer service experience every time I’m in for service- a regular pre scheduled oil changes takes over two hours each time. When you reach out to service manager he doesn’t respond I’m in for service- a regular pre scheduled oil changes takes over two hours each time. When you reach out to service manager he doesn’t respond More
Other Employees Tagged: jeffrey moien
November 22, 2025
This establishment and crew are always amazing. They explained that the service would take hours due to the satellite updates, but the facility is clean, has nice seats, coffee, and even snacks. I They explained that the service would take hours due to the satellite updates, but the facility is clean, has nice seats, coffee, and even snacks. I schedule this around time off, so I'm basically having a chill time reading or gaming while at peace. At peace because I know this service center will do well by me. I had two updates for my Ioniq 5 battery that were overdue. After around 5 hours the connection between my car and satellite spazzed out, but an employee explained that if it didn't get resolved in the next 30 minutes, they were going to provide a loaner. Fortunately everything was resolved. I also scheduled a tire rotation which was comped. I say it every time I come here, the next car I'm buying is from here due to the staff and service. More
Other Employees Tagged: Chris House
November 09, 2025
The workers that work on the car is great . It takes a little long to get oil changed but what can I say . When I call the service department I want to talk to a person not a answer machine. A It takes a little long to get oil changed but what can I say . When I call the service department I want to talk to a person not a answer machine. As for Jeffrey he is a little short with people he puts out a attitude that he is better then you . I want say he is a bad person he just has to remember some people have had really bad days before they talk to him . . More
Other Employees Tagged: Ernesto Rosado, Robert Smith, jeffrey moien

