Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.7
129 Reviews
4.7

129 Reviews

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129 Reviews of Derrick Phillips

December 13, 2025

Dealership Rating
Employee Rating

He's just awesome to deal with. He definitely made the process of getting my car fixed as painless as possible. More

by dstavely84
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

December 12, 2025

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Employee Rating

Southern Hyundai has been a pleasure since I purchases my car 2 years (almost!) ago! From buying a car with a trade in, and service appointments after, its never a hastle and the customer service is exceptio More

by katiewmiami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

December 06, 2025

Dealership Rating
Employee Rating

This was my first time at this dealership but it was fantastic. Truly felt like I was a part of the family! Huge shoutout to Derrick and Larry who made it so awesome!! More

by zachary.combs
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry

December 04, 2025

Dealership Rating
Employee Rating

Fast - friendly and amazing My car was in and out and was greeted with a friendly smiling face More

by DERRICK2329
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

November 29, 2025

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Employee Rating

I was very pleased with the service i received. , as always. Everyone was very friendly and the wait time was very pleasant. More

by JACKNJEN2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

November 26, 2025

Dealership Rating
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I’ve had terrible customer service experience every time I’m in for service- a regular pre scheduled oil changes takes over two hours each time. When you reach out to service manager he doesn’t respond More

by kate_bharding
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: jeffrey moien

November 22, 2025

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Employee Rating

Based upon my interaction with the manager and from what I have read on the Internet regarding an issue, I presented I do not trust them! More

by M_katee
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Larry / service dept

November 22, 2025

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Employee Rating

This establishment and crew are always amazing. They explained that the service would take hours due to the satellite updates, but the facility is clean, has nice seats, coffee, and even snacks. I More

by doules42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris House

November 14, 2025

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Employee Rating

Absolutely fabulous He made sure that we were completely satisfied with our services and the extra mile for us ! He is a class act ! More

by Kjfabulous72
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

November 09, 2025

Dealership Rating
Employee Rating

The workers that work on the car is great . It takes a little long to get oil changed but what can I say . When I call the service department I want to talk to a person not a answer machine. A More

by gaillima0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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