Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.8
107 Reviews
4.8

107 Reviews

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107 Reviews of Derrick Phillips

August 28, 2025

Dealership Rating
Employee Rating

We were able to get our car in for an oil change without an appointment, had to leave it there for awhile but it was done in a great timing. Thanks for a job well done! More

by ray_zeigler
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

August 17, 2025

Dealership Rating
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I. have been getting my car serviced at this dealership for many years. Prior to my last service at the dealership, the service had been previously very good. More

by RICK92518
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: William Conrad, jeffrey moien

Aug 19, 2025

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 17, 2025

Dealership Rating
Employee Rating

Always fast, friendly, and professional service. I appreciate the short wait time and Saturday availability. More

by andrewnumber1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ernesto Rosado, jeffrey moien

Aug 19, 2025

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 16, 2025

Dealership Rating
Employee Rating

Always attentive and detail-oriented appreciate his consistency and friendliness on each visit will continue to give my business here More

by PHIL84
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

August 12, 2025

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Excellent Customer Service. They replaced my 2013 Sonata engine and gave me a loaner. Highly Recommend team. More

by echo1pmd
Service Price Transparency
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Recommend Dealer
Yes
Aug 13, 2025

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 31, 2025

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The worst customer service care ever 4 hours for a oil change & inspection is just ridiculous. More

by jim.nelson103010
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Carter Hartley, Keith McCullers

July 29, 2025

Dealership Rating
Employee Rating

Amazing service, very diligent, and prompt. Jeff always takes great care of me and does a great job. More

by Jackson Risinger
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

July 28, 2025

Dealership Rating
Employee Rating

Jeff a the entire service department is great and very accommodating. I would highly recommend bringing a vehicle into them as they have taken such excellent care of mine. More

by Brian W
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 24, 2025

Dealership Rating
Employee Rating

Courteous and professional and Courteous and professional Courteous and professional Courteous and professional Courteous and professional More

by 4mcdades1996
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry fowler

July 19, 2025

Dealership Rating
Employee Rating

Service okay but notice right side black molding popped out looks like it happened from lift under chair from oil change. More

by MALCOLM68GO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Can't remember

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