Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.7
143 Reviews
4.7

143 Reviews

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143 Reviews of Derrick Phillips

March 18, 2026

Dealership Rating
Employee Rating

Larry Fowler was professionally attentive and prompt while making sure my vehicle was inspected. He's an asset to the company. More

by Sean Noel
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Fowler

March 18, 2026

Dealership Rating
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Everyone was very help and answered all my questions. Always a please to come here thank you so much! More

by jablackburn96
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 10, 2026

Dealership Rating
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Prompt , cleanly , honest and accountable shop. Works hard and complete task on time. I recommend them More

by fquivers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 08, 2026

Dealership Rating
Employee Rating

The dealership personnel were courteous and professional and the vehicle service was completed quickly. Overall, it was a great service experience. More

by tsports50
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 11, 2026

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 22, 2026

Dealership Rating
Employee Rating

Joel was patient and very knowledgeable. Justin Potter was also quite awesome and easy to work with. Anton Smith was also very pleasant and helpful. I would highly recommend these 3 men a More

by LOANLADY02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Washington , Justin Potter and Anton Smith 5 stars

February 21, 2026

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Larry is excellent and always helpful. Great Service team. Eager to assist and resolve any issues to customer satisfaction. More

by navyitc
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Abi-Saab, jeffrey moien , Larry Fowler

February 21, 2026

Dealership Rating
Employee Rating

Always willing to help. Very professional. Derrick ...the Best Best Service Manager and Awesome Team More

by BPEABODY_2000
Recommend Dealer
Yes

Other Employees Tagged: Derrick Phillips

February 18, 2026

Dealership Rating
Employee Rating

Service is fine. Don’t like receiving multiple calls, texts, and emails to complete this survey. I’m only doing it because it’s interrupting my work day More

by STURM.JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Washington

February 12, 2026

Dealership Rating
Employee Rating

Dealer contacted me for recall service. I asked for rear end oil change too. This was agree to via email and again at service counter. Also asked for maintenance reminders in car to be clea More

by dstill8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: jeffrey moien

Feb 12, 2026

Southern Hyundai Newport News responded

Thank you for bringing this to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Feb 12, 2026

dstill8 responded

It is dstill8@cox.net

February 11, 2026

Dealership Rating
Employee Rating

The team did a great job with our Venue! Thanks for all the help for us! More

by ray_zeigler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris House, Ernesto Rosado

Feb 12, 2026

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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