Deshun Jones

94 Nissan of South Holland responded

Thank you so much for sharing this! 💗 We’re thrilled to hear the whole team worked together to make your experience smooth, engaging, and supportive—and glad our finance manager helped make everything clear and easy. 🚗🙌✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 🙌 We’re glad you found the team experienced, reasonable, helpful, and mindful of what you wanted — that’s exactly our aim every visit. We appreciate you and we’re here anytime! 🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

I’m really sorry for your experience, and we’ll make this right. 🙏 I’ve escalated this to our General Manager for a call back. We don’t have your contact info from the review—please email me your name, best phone number, and a good time window and I’ll have our GM reach out directly: liz@94nissan.com . If you’d like, you can also include your VIN/RO# so we’re fully prepared before the call. 🤝 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for trusting us with your 2nd car — and for the shoutouts to Otis and Deshaun. 🙌💙 We’re thrilled they took great care of you. I’m sorry our service department communication didn’t match that experience. We’ll coach the team and tighten updates so you’re never left guessing. If you’re open to it, I’ll set you up with a single point of contact for future service visits to keep everything clear and proactive. 🛠️📣 Please email our Service Manager Torrey Hall at torrey@94nissan.com or me at liz@94nissan.com with your name and best phone — we’ll follow up right away. 🤝✨ Regards, Liz Sappenfield 94 Nissan of South Hollandhttps://www.dealerrater.com/dp/27521/reviews?StartDate=08%2F22%2F2025&EndDate=10%2F22%2F2025&ReviewSource=All&Filter=AllReviews&ReviewResponseStatus=NoResponseEntered&SearchTerm=&TaggedEmployee=&TaggedEmployeeName=# liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for your wonderful feedback! 🌟 We’re glad to hear you love our clean location and truly appreciate how Kelvin went above and beyond to provide knowledgeable, dedicated customer service. It’s our priority to make sure every guest receives the help they deserve and leaves fully satisfied. Thanks for your trust and support at 94 Nissan of South Holland! 🚗😊 Warm regards, Liz Sappenfield 📧 liz@94nissan.com 94 Nissan of South Holland

94 Nissan of South Holland responded

Huge congratulations on your very first new car! 🎉🚗 We’re honored to be part of such a special moment. Deshun will be thrilled to hear your kind words — he truly takes pride in making the process smooth and stress-free. Welcome to the 94 Nissan family! Regards, Liz Sappenfield 94 Nissan of South Holland

94 Nissan of South Holland responded

Thank you for your feedback — I’m truly sorry this has been your experience. Buying a car should be exciting, not stressful or disappointing. It’s clear we fell short of your expectations, and I want to help make it right. Please contact me directly at liz@94nissan.com or our Vice President, Tim Sappenfield, at tim@94nissan.com or 708-225-3731 so we can fully review your concerns — including the warranty, paperwork, and vehicle condition. We absolutely want to hear you out and discuss options that might ease the frustration you’ve been left with. You deserve to feel confident and supported in your purchase — and we want to do better. Sincerely, Liz Sappenfield 94 Nissan of South Holland 📧 liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for the fantastic review! 😊 We're thrilled to hear that Deshun was professional, patient, and knowledgeable throughout your experience. 🚗👏 Your recommendation means the world to us, and we’re so grateful you chose 94 Nissan of South Holland. We'll be ready to give your friends and family the same outstanding service! Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for the amazing review! 😊 We're thrilled to hear that Deshun provided a professional, patient, and knowledgeable experience for you. 🚗👏 Your recommendation means so much to us, and we’re honored you chose 94 Nissan of South Holland. We’ll be ready to take great care of anyone you send our way! Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for sharing your experience! 😊 We're so glad to hear that everything went smoothly and efficiently—pre-approved, signed, and keys in hand in just 2 hours! 🕒🔑 That’s how we love to do it at 94 Nissan of South Holland. Enjoy your new ride! 🚗🎉 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com