Desmond Duke

The store is very modern and elegant and makes the customer feel very comfortable and confident for their next purchase. customer feel very comfortable and confident for their next purchase. More

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I reached out to Jose Acevedo on May 27, 2025, to address the discrepancies and reiterated my desires to maintain the agreed-upon price. He responded defensively, accusing me of buyer’s remorse and dismissin the discrepancies and reiterated my desires to maintain the agreed-upon price. He responded defensively, accusing me of buyer’s remorse and dismissing my concerns. He responded defensively, accusing me of buyer’s remorse and dismissing my concerns. Following this conversation, I visited the dealership on May 29, 2025, accompanied by my mother. Jose greeted us with a casual shout from across the showroom, lacking professionalism. He demanded the vehicle’s milage without explanation, and when I questioned the need for this information, he responded dismissively. Throughout our interaction, he was preoccupied with his phone and exhibited a condescending attitude. When I requested written confirmation of the contract adjustments, Jose refused, becoming argumentative. He belittled my inquiries and dismissed my mother’s concerns. Feeling disrespected, I requested to speak with his manager. At this time, he began shouting and accusing me of being rude. Braxton Simmons, his manager, eventually addressed me and my mother’s concerns. While he provided a corrected form reflecting the adjusted loan amount, his demeanor suggested a desire to expedite our departure rather than solve the issue comprehensively. The experience at Ferman Mazda of Brandon has been disappointing, marked by unprofessional behavior, contractual discrepancies, and lack of accountability. I hope this feedback prompts a review of internal practices to ensure future customers receive the respect and service they deserve, especially when encountering Jose Acevedo. Thank you to Desmond Duke for being a stellar salesman and his overall customer service during this whole ordeal. More

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