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928 Reviews of Dexter Alexander
Verified Customer
April 30, 2020
Dexter, is always polite, professional and greets you with a smile. I trust Dexter with the upkeep and safety of my Honda. Never feel there is unnecessary work being done. with a smile. I trust Dexter with the upkeep and safety of my Honda. Never feel there is unnecessary work being done. More
by CJEANPIERCE
April 29, 2020
Dealership Service Shops are Expensive. Wolfchase's Worth it I'm not going to lie. The pounding my wallet took was real. That said, Dexter handled the process like a seasoned veteran. Car maintenance really anno I'm not going to lie. The pounding my wallet took was real. That said, Dexter handled the process like a seasoned veteran. Car maintenance really annoys me. People trying to sell me stuff I don't want or need makes it worse. Dexter didn't sell me. He informed me of upcoming maintenance that had to be done soon that if I took care of immediately, I could save on labor. Instead of just being an order taker or a super-polite sales pusher, he offered me professional insight & helped me save money & avoid future annoyances. Not only did I get honest expertise, Dexter made the whole process easy. He presented a couple of options that made the most sense, got my decision & made the rest happen easy peasy lemon squeezy. The courtesy shuttle driver also provided A-class service. That said, he had too many customers & that made wait times & travel times longer than was necessary. That is no fault of his own. He could have also used a dispatcher - making him deal w/ serving customers & figuring out logistics of delivering 10 different ppl & picking up even more seems like a disservice to customers. I work in IT, I solve complicated problems everyday for a living - I couldn't have done a better job juggling everything our driver had to juggle. Our driver drove very safely. And still, I'd feel better if I knew his only concern was safely driving customers rather than also being a dispatch coordinator. If it's always as busy as it was when I got dropped off & picked up, anyone would need a dispatcher scheduling & coordinating w/ customers. On the other hand, I can see how it might not make sense because of costs if high volumes of pickups/drop offs are not common. That's a business decision - I hope Wolfchase Honda errs on the side of customer satisfaction. In no way does any of this reflect on the driver. If there is any issue, it is with management here. Lastly, I got picked up & dropped off right as things were closing up. I believe that Dexter had gone home for the evening. I paid for the service (my wallet came back bloody) and was told to wait while someone would get my vehicle & let me know when it was ready. After about 30 minutes, no one ever told me - I had to go ask someone & they told me it had been ready for me about 20 min ago. No one told me. My car idled for 30 minutes in the parking lot. If Dexter had been there, I don't think that would have happened. Excellence can't be just something star players practice. It has to be a team value. Most of my experiences w/ Wolfchase have been frictionless & reassuring. There were major renovations happening so I'm going to chalk up these friction points to the mayhem & disruption of extensive renovations being wrapped up. Executive Summary: Dexter & the shuttle driver provided top shelf service. There are some finer points in the process outside the reach & influence of Dexter & the driver that could be tightened up but may have just been one off issues caused by renovations. More
by THOM.HOLCOMB
Other Employees Tagged: Shuttle Driver
April 29, 2020
They the best Service DEPARTMENT Team.always at wolfchase Honda.Thats why I buy Honda .DEXTER has been assistant me at Honda since 2010 .Always Excellent Service and always helpful. Thank u wolfchase Honda.Thats why I buy Honda .DEXTER has been assistant me at Honda since 2010 .Always Excellent Service and always helpful. Thank u for being so nice and helphful. Ms TONDRA KING More
by TONDRAKING
Other Employees Tagged: Lea Lawrence
April 28, 2020
Excellent Service The service that I receive yesterday was amazing and I would recommend anyone to this service center / dealership. This is service center is the best. The service that I receive yesterday was amazing and I would recommend anyone to this service center / dealership. This is service center is the best. More
by KSHIPP26
Other Employees Tagged: Terence Williams , Bill Thomas, ABDUL JONES
April 28, 2020
2019 Honda Odyssey Dexter Alexander and the staff of Wolfchase Honda is always a joy to work with for our servicing needs. We own four Hondas and enjoy all of them. Dexter Alexander and the staff of Wolfchase Honda is always a joy to work with for our servicing needs. We own four Hondas and enjoy all of them. More
by CCB4U2001
April 28, 2020
The entire staff was very friendly. Dexter was awesome! He asked relevant questions to discover my vehicle needs, made me aware of the current promotions and got me taken care of! He asked relevant questions to discover my vehicle needs, made me aware of the current promotions and got me taken care of! More
by SHARPTAKIA24
April 26, 2020
First Timer I normally get serviced in another state. However, I brought my car to this Honda dealership. Let me first say, I love the drive in service. The ad I normally get serviced in another state. However, I brought my car to this Honda dealership. Let me first say, I love the drive in service. The advisor, Dexter Alexander, was prompt in coming out to greet me. He got me in there and told me approximately when my service would be completed. I was very impressed with his professionalism as well as others (servicemen/women). The time was less than what he predicted. I will definitely be giving them a call when anything goes awry with my car. Thanks again Dexter Alexander and the Honda Team! More
by RHONDA D.
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