Dhimitri Lako

I had a great experience at Toyota Herb Chambers in Auburn! Jack Regan was my salesman and did a great job helping me through the process. I purchased a 2025 RAV4 XSE, beautiful car and exactly what I Auburn! Jack Regan was my salesman and did a great job helping me through the process. I purchased a 2025 RAV4 XSE, beautiful car and exactly what I wanted. There was a little wait due to availability, but it was worth it. Also special thanks to Dhimitri Lako, TJ Schoener, and Alex Montes, the sales managers, who really pulled things together for us and got us a great deal with better pricing, warranties, and protection plans. They also gave me an amazing trade value for my vehicle, which I couldn’t have gotten elsewhere. Overall, couldn’t have asked for a better experience! More

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I mentioned Kennedy was great to work with and the sales manager Alex was also great to work with he and Kennedy was very professional hope to work with them in the future manager Alex was also great to work with he and Kennedy was very professional hope to work with them in the future More

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I love the people there and how they treat me as a customer and also have the best interest in us and how they satisfy us especially Dimitri ,Nicholas and Andy … customer and also have the best interest in us and how they satisfy us especially Dimitri ,Nicholas and Andy … More

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It was the best treatment we ever experienced at Toyota and it was like I was going to a family event or some kind of special event and I have the most up respect for them at herb chambers and it was like I was going to a family event or some kind of special event and I have the most up respect for them at herb chambers More

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Bought a Rav4 in February and now a Camry and all can say is Colby,Dhimitri and Alex were awesome to deal with! Made both purchases easy and they are all very polite and professional! Will definitely recomme is Colby,Dhimitri and Alex were awesome to deal with! Made both purchases easy and they are all very polite and professional! Will definitely recommend and be back for future purchases! Thanks guys your the best! More

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⭐️⭐️⭐️⭐️⭐️ For over 20 years, Herb Chambers Toyota of Auburn has been my go-to dealership. In that time, I’ve purchased somewhere between 20 and 30 vehicles, and I keep coming back because of the people. Auburn has been my go-to dealership. In that time, I’ve purchased somewhere between 20 and 30 vehicles, and I keep coming back because of the people. This team doesn’t just sell cars—they build relationships. They’ve treated me like family while still delivering the highest level of professionalism, and that’s what truly sets them apart. Nick – Sales Consultant Nick has been nothing short of outstanding. Every time I walk in, he takes the time to really listen and understand what I’m looking for—not just in a car, but in my lifestyle and needs at the moment. He has a gift for guiding without pressuring, making the process smooth and stress-free. Nick has consistently made sure I leave not only with the right vehicle but also with complete confidence in my decision. Dimitri – Sales Manager Dimitri brings a level of leadership and warmth that’s rare in this industry. He has an incredible way of making you feel respected and valued, no matter what. Over the years, he’s set the standard for professionalism while still keeping every interaction personal. His ability to balance business with genuine care is a big part of why this dealership feels more like home than a showroom. Andy – Finance Manager When it comes to financing, Andy is a true professional. He turns what is often the most stressful part of buying a car into something easy, straightforward, and even reassuring. He’s thorough, patient, and always clear, making sure every detail is handled seamlessly. With Andy, I always know I’m in good hands. After two decades and dozens of purchases, the team at Herb Chambers Toyota of Auburn has proven themselves time and again. They’ve walked with me through different stages of life, adapting to my changing needs, and delivering with consistency, honesty, and care. That’s not something you find just anywhere—it’s the product of a long-term relationship built on trust. This dealership isn’t just where I buy cars—it’s where I feel at home. And that’s why, after all these years, I can say with complete confidence: there’s no other place I’d rather go. More

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Colby was an excellent salesperson. Everyone at the dealership was friendly and professional. We would highly recommend Herb Chambers of Auburn to friends and family. Everyone at the dealership was friendly and professional. We would highly recommend Herb Chambers of Auburn to friends and family. More

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My experience was variable. I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the s I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the salesman who approached me who did not listen to a word I said. He continued on his path as a pushy salesman. If I knew his name I would not even rate him. Walter witnesses the entire encounter and saw how disappointed I was and apologized for my experience. He took the time to ask me what I was looking for and how he could help. I went back the next day (3rd time at this dealership), only to deal with Walter himself, He was kind and work very hard to understand my needs. In the end I was very happy with Walter and my vehicle. A shout out to Dimitri who pushed along the delivery after I called him explaining that I was told I could not collect the vehicle for 4 days later. The vehicle was less than 30 miles away and the manager on site did nothing to make it happen. I sent an email to the other manager Daniel Bortolussi who didn't even respond. The guy that offered the extended warranties was extremely pushy and did not listen to a word I said, he continued pushing and rearranging his sentences to convince me to purchase something. Other people along the way with phone calls and such were very nice and approachable. I have not had a full experience with the service department. Let's hope they listen and take care of my vehicle as if it was their own. I would recommend this dealership but would suggest, if you don't click with the salesman, you are with, find someone else who is willing to listen. Walter was awesome! More

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Jack went above and beyond in helping us find our perfect vehicle!! Very knowledgeable and professional, we will be back to Herb Chambers for our next vehicle! vehicle!! Very knowledgeable and professional, we will be back to Herb Chambers for our next vehicle! More

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Buyer Beware Before Entering this Car Dealership’s Torture Chamber The first weekend in August, I went through one of the worst car leasing experiences in my life at Herb Chambers in Auburn, MA (ac Torture Chamber The first weekend in August, I went through one of the worst car leasing experiences in my life at Herb Chambers in Auburn, MA (acquired by Asbury Automotive Group in July 2025.) This car dealership works on a pressure system using unfair and deceptive practices to get people to sign paperwork. My car leasing experiences in the past have been decent encounters with car sales professionals. I’d contacted the dealership after reading an advertisement and being assured they had the truck I wanted in stock, I made an appointment. Upon arrival, the salesperson was unavailable, so I was matched with another sales associate. That’s when the fun begins!! The Bait & Switch Over the course of the next two hours, I was quoted leasing numbers far afield from the numbers quoted in the ad. Double the amount, actually!! After going back and forth several times, I told the sales person we are too far apart on the numbers and asked for my car keys back (they taken to evaluate the trade-in value) to which he said he couldn’t let me leave until he spoke to his manager. After asking for my keys back again, he told me “he’d get in trouble” if his manager didn’t talk with me before I left. My keys apparently were being held hostage. And here, I thought it was a rumor and an illegal practice for car salesmen to refuse to give back the keys to make the sale. Gaslighting While Held Captive The manager, Alex, appeared and reviewed the numbers while explaining the ad was for a 2WD, not a 4WD which is why the numbers differed. (See a screenshot of the ad below.) I asserted that it was for a 4WD. Finally, the manager offered a deal to which I agreed but was still much higher than the advertisement. Post-Purchase Dissonance On the drive home, and over the weekend, I reflected over the treatment I’d endured just trying to lease a truck. The browbeating, the tactics to hold me hostage, the double-talk and decided I no longer wanted the truck. Some would call it post-purchase dissonance, but honestly, I felt I’d been bullied into signing the lease. I can’t imagine what this dealership would do to a less experienced car buyer, a young woman purchasing her first car or an older person with limited income. On Monday, I called the dealership to rescind my agreement and the holy xxxx continued. I explained the situation to the General Manager, Dan, who told me he’d look into it and call back. Meanwhile, Dhimitri, the Sales Manager, called to see how everything went on Friday. I told him I wanted to cancel the deal and ended our conversation. After speaking to the GM again, I was told to work out the details to cancel the deal with Dhimitri. Apparently, “working out the details” meant something different to Dhimitri because in our subsequent phone conversation he continued to pressure me to work out a better deal because “they need to make a deal and move cars.” FINALLY, seemingly admitting defeat, Dhimitri told me to come in and he would refund the deposit and cancel the transaction. Threatening Legal Action After arriving at the dealership, I waited over 15 minutes while Dhimitri ignored me. I left, called my attorney, who called and told Dhimitri that if a refund wasn't processed by the next day, the dealership would be served with a 93A demand letter for unfair and deceptive practices. And here’s the cherry on top — Dhimitri asked my attorney if there was anything they can do to salvage the deal and make me happy! Now, he’s pressuring my attorney!! Finally, after my attorney told him that under the unfair and deceptive practice law, they would be liable for triple damages and court costs if sued. (Pay attention folks & write down this info if you’re still thinking about buying a car from this dealership!) Within 15 minutes of my attorney’s call, they finally processed my refund. Thinking of leasing a car or truck? Do yourself a favor and look elsewhere. More

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