"Competent & attentive staff, some confusion overall"
Before going to the dealership I did research on Consumer Reports and gave name and telephone. Got contacted by three dealerships but the one that seemed most interested was Auburn. When I arrived I was confused because they have construction going on, was not sure they were open, but they are (around to the left, like the sign says). Glad I followed the sign!
When I entered the building I was immediately greeted and from that moment on taken care of by Jose Moreta and Tomi Tsitsos, who managed my car buying experience. Jose was new, but made sure to respond to all questions I had, and would always get back to me with an answer. If not satisfied he would chase down the answer. Very attentive, responsive, and super polite.
Tomi was the manager. He gave me a fair deal (probably not the best price I could get but I felt it was fair). He also agreed to help my wife by offering her an upgrade on her non-heated seats at his cost when we explained that another dealer had tried to charge us a high amount for the upgrade. His price was MUCH lower, which was quite decent of him and we really appreciated that.
The buying experience was fairly streamlined, and when the car came in without one option that I thought was included, the dealer took care of that, arranging to add the option, but I did have to pay a little more (make sure you understand what options the car has before you sign).
Everyone at the dealership (From Andi Xhacka in Finance who was patient and took time to explain everything, to Moses Cardona-Ortiz, who explained every feature, to Jose and Tomi) was attentive, polite, helpful and made an effort to go above and beyond. It was probably the best car buying experience I've had, even if it was a bit confused and disorganized at times (car wasn't ready fully the day I came to pick it up and it took a couple of trips to the dealer to get everything ironed out).
Overall, great job ... thanks team!
From the second I walked into the building, service was astounding!! This was my 1st time ever buying from a dealership, and I am extremely happy I choose Herb Chambers Toyota of Auburn. I will never buy another vehicle from anywhere else!
"Jimmy is the best in this business!"
Wow! I have purchased a lot of cars in my life but I have never had this positive of an experience. Attention to detail was observed. Jimmy, takes pride in providing exceptional service and helping you find the car that best meet your needs! I recommend Jimmy and Herb Chambers Toyota in Auburn to anyone looking to purchase a new car!
- Debra Duggan
I just leased a 2018 Rav 4. I worked with Issa and Tomi. They were both a pleasure to work with. I was impressed with Issa's knowledge and professionalism. Car buying is a stressful situation and both gentlemen made the process as simple as possible. I would recommend the dealership and both Idea and Tomi.
"Excellent dealership and excellent customer service!! "
Excellent dealership and excellent customer service!! This is the first Toyota I have ever bought but my husband has previously purchased two Toyota cars from this same dealership. He has always given this dealership very high praises but in particular to the staff members and I see why he was correct. From the sales person (Jimmy Eldean), the sales managers (Dylan Hoang and Stephane Jovin) and the finance manager (Andi Xhacka) you get knowledgeable advice, great honesty and respect. I went with my husband and they treat you like family because they truly appreciate and value the trust you put on them when you comeback. I will definitely go back to this dealership for future purchases.
"Easiest car buying experience ever! "
We were so lucky that Marque greeted us as we walked into the dealership! I had a very particular vehicle in mind and a strict budget to stick to. Marque worked with me to meet all of my needs. He was no pressure, honest, and very fabulous to work with! Both Marque and Stephane worked extremely hard to fit the perfect car into my budget! They were both personable and fun and kept my needs in mind, working to get me the best deal possible! Andi was also fabulous! The entire finance process was quick and painless. I will be sending family and friends their way in the future! The entire experience was ideal!
"Relaxed buying experience - Matt and Renee 2018 4Runner"
Marque was personable and never pressured us during the whole visit. Buying a car can be stressful, and can be an awful experience if pressured. Marque never pressured us, and ensured that we could find the correct car for us, which wasn't in stock. He went above and beyond to show us the cars he had in stock, and also took his time to locate the perfect car.. "We only need one!" in Marque's words.. He also went above and beyond to figure out what was in a specific option package which wasn't even explained on Toyota's website.. He took the time to reach out to his rep to figure it out.. We got a great deal on the car, and got the vehicle swapped from another dealer even faster than expected. Being in the industry, it is important to know when someone genuinely cares about his clients and cares about the profession he/ she is in, and Marque gets it. To be honest, we were planning on visiting another dealer, however there was no need to. We were 100% satisfied with the service, the car, and with the deal Marque got us. I cannot wait to contact him when I am ready to upgrade my Tacoma. Thanks again, Marque!
I had an awesome experience. Kennedy is the man and dylan and andy in finance were great. Didnt have.to wait long and they treated me great. Dan as always runs a great dealership
- Prunes 1969
This is the third vehicle that we have bought at this dealership and the second from salesman Marque Hoenig. We are extremely happy with the whole car buying experience and the time and care that Marque provided.
Dhimitri Lako was our sales person and we couldn't have had a better experience. He was not pushy and got us the deal that we wanted. Even after we shook hands his continued pursuit of our happiness was extremely evident.
Andi was a pleasure to deal with he understood and actually listened to what we had to say.
The service department has also been great to deal with.
I'd recommend this dealership to anyone looking for a car.