Dhruv Harsora

Valentine Moreno was an amazing resource for buying my new to me car. He customized trim levels and car options based on feedback I gave him and made the process fun! new to me car. He customized trim levels and car options based on feedback I gave him and made the process fun! More

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Honda's salesman presented me with an offer in writing for a 2023 CR-V. The offer, after trade-in and cash down, was $615 month at 3.99% for 48 months. When we went to get the car a few weeks later (it wa for a 2023 CR-V. The offer, after trade-in and cash down, was $615 month at 3.99% for 48 months. When we went to get the car a few weeks later (it was in transit when we made the deal), the finance man tried selling me various overpriced maintenance agreements, which I turned down. He finally told me he could offer just windshield and key fob coverage for only $5 month extra. I agreed and told him to print it up. I then made the mistake of trusting Honda, and their Finance man and didn't go over the details of the several pages we were told to sign and initial. The only figure I saw was the $620 per month that we had just agreed to. I found out a week later, from Honda Finance, that he had actually added on over $5200 of maintenance agreements that I had specifically turned down. He also jacked up the interest rate from what I had already been offered and had agreed to. He also changed the terms from 48 months to 60 months. That was just the beginning of a month long nightmare of phone calls, trying to cancel maintenance agreements I never agreed to in the first place, and trying to get an explanation for what they did to me. I got hold of the finance man once. When I asked him why he had changed the terms from 48 to 60 months, he just said he didn't know how that happened. When I asked if he was going to fix the interest rate to what we had agreed to, he said there was nothing he could do about that now. When I asked why he had added on $5200 of maintenance agreements that he knew I had specifically turned down, he went mute. Nothing. Several emails and voice messages to various people at Honda of Ft. Worth were ignored. Only the salesman would respond. He passed my concerns and complaints on to his boss and to the finance department, who did nothing. I did finally get two voice messages from the finance manager 19 days after I first complained who said he wanted to discuss the situation. I left him voice messages twice but never heard back. If you want more details, just read my lengthy review on Google reviews, or Yelp, etc. More

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Finance man added on over $5000 worth of maintenance agreements that I had specifically declined, then raised the interest rate and extended the loan by 12 months, all without my knowledge or permission agreements that I had specifically declined, then raised the interest rate and extended the loan by 12 months, all without my knowledge or permission. Then they were of no help in correcting their own errors. I would never deal with these people again. More

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Had a great time buying a vehicle from these guys! Ron and Dhruv were great. The vehicle I wanted was sold the night before, but Ron found something perfect for me and Dhruv were great. The vehicle I wanted was sold the night before, but Ron found something perfect for me More

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Great service!!Reasonable prices!! They don't push you to buy a car that you don't want. I was surprised the manager never introduce herself or said thank you for purchasing a vehicle. But other than tha to buy a car that you don't want. I was surprised the manager never introduce herself or said thank you for purchasing a vehicle. But other than that great service . More

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Very helpful finding exactly what I was looking for respectful and looked out for me and my family without breaking the bank definitely I’m a very happy customer thanks respectful and looked out for me and my family without breaking the bank definitely I’m a very happy customer thanks More

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Ron was extremely helpful and accommodating, with me buying the car from out of state. He answered my questions and made it an easy process. buying the car from out of state. He answered my questions and made it an easy process. More

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I was in and out. Edon and Dhruv knew exactly what I was asking for and acted quickly when the numbers weren’t adding up to my preference. They worked with me and were very reasonable. asking for and acted quickly when the numbers weren’t adding up to my preference. They worked with me and were very reasonable. More

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Dustin was an outstanding salesperson— got me into a better suv than what I had set out to purchase. No pressure, just stated the facts and happily worked with us to make the sale happen. Great day! better suv than what I had set out to purchase. No pressure, just stated the facts and happily worked with us to make the sale happen. Great day! More

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Dustin did a great job! He made the buying process easy and explained everything.He is very knowledgeable and went the extra step for us. and explained everything.He is very knowledgeable and went the extra step for us. More

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