Bryan Byrd

Honda of Fort Worth responded

I am normally very receptive to constructive criticism and use it to help our business learn from mistakes and do a better job. However, in this case the facts have been distorted to the point that I feel it necessary to respond. If you are going to write a public review of a business you should try to tell the truth. First of all "your" $12,000 down payment was not yours. Your girlfriend gave you $12,000 for a down payment. Your claims that there were serious transmission problems were never confirmed by our technicians. Even after a number of test drives with you in the vehicle. The only time anything even somewhat seemed off, was when you would excessively rev the vehicle at wide open throttle and manipulate the throttle to make it seem like there was a transmission issue. When driven normally the vehicle performed as it should. We took a number of fluid samples from the transmission and none of them contained any metal shavings as claimed. Even though we could not confirm any problems with the vehicle we sold, we agreed to take the vehicle back and unwind the deal. Which we did not have to do. During the whole evaluation and inspection process, you were provided with a loaner car to drive free of charge. When we agreed to unwind the deal, you asked us to return your girlfriend's $12,000 down payment to you. Which seemed very shady to say the least. I refused to do that and made sure your girlfriend received her $12,000 back. After we called you and told you that we would unwind the deal on a Friday. You kept my loaner car for another 4 days before finally returning it on Tuesday morning. We run a very good business and we take very good care of our good customers. There were enough strange and shady things about this deal, that I made the decision to unwind this deal and not have you as a customer. We wish you the bust of luck moving forward. Regards, Greg Besson General Manager Honda of Fort Worth.

Honda of Fort Worth responded

We are grateful for your loyalty and for trusting us with not just one, but two Honda purchases. Knowing that our service has given you confidence and peace of mind on the road means a lot to us. Thank you for being such a valued part of the Honda of Fort Worth family, and we look forward to continuing to take care of you and your vehicles for years to come.

Honda of Fort Worth responded

We are sorry to hear of your frustration. We take concerns like this seriously and want to make sure that our files are updated right away. Please reach out to Bryan Byrd at Bbyrd@hondaoffortworth.com so we can discuss this further.

Honda of Fort Worth responded

Thanks for sharing this! It is great to hear that your service visit went smoothly from start to finish. We work hard to make sure our guests feel comfortable and informed while they wait, so knowing that the amenities and communication met your expectations means a lot to us. We hope to see you again next time you need service.

Honda of Fort Worth responded

Thank you for sharing your experience. It is wonderful to hear that our team made such a positive impression with their helpfulness and friendly approach. We take great pride in creating an environment where every customer feels welcomed and well taken care of, and knowing that this visit stood out as one of your best dealer service experiences means a great deal to us. We look forward to seeing you again whenever you need us.

Honda of Fort Worth responded

Thank you for taking the time to share such a thoughtful review! It is genuinely wonderful to hear that Tyler has made such a positive impression through his professionalism, directness, and depth of knowledge. Knowing that our customers feel confident trusting our team's recommendations means a great deal to us. We look forward to continuing to serve you and your vehicles for years to come.

Honda of Fort Worth responded

We are overjoyed to hear that your visit was such a positive experience! It is wonderful to know that our team made a great impression and that your oil change was completed quickly and efficiently. We truly appreciate your kind words and your continued trust in us. We look forward to welcoming you back on your next visit!

Honda of Fort Worth responded

We are overjoyed to hear about your positive experience with our service team. Your kind words about our staff being helpful and friendly truly mean the world to us, and we're thrilled that we consistently meet your expectations. We understand how important it is to have a reliable place to service your vehicle, and we're honored that you trust us with your automotive needs. Thank you for taking the time to share your feedback and for being such a valued customer.

Honda of Fort Worth responded

We are utterly delighted to hear about your positive experience with our service team. Your recognition of their professionalism, courtesy, and communication throughout your vehicle's service means so much to us at Honda of Fort Worth. We take great pride in keeping our customers well-informed about their vehicle's progress, and it's wonderful to know that our team exceeded your expectations. Thank you for taking the time to share this feedback - it truly motivates our entire service department to continue delivering the top-rate experience you described.

Honda of Fort Worth responded

Thank you for the wonderful feedback about Alexander Ho! We're thrilled that he made you feel heard, focused on your needs, and secured you the best deal possible. Your recommendation of Honda of Fort Worth means the world to us, and we're grateful for Alexander's professionalism and personable service that made such a positive impression.