Bryan Byrd

I am tagging the service director because the employee I spoke to wouldn't give me her name or transfer me to anyone else for help. I consider that poor training and poor management. Here is my issue... spoke to wouldn't give me her name or transfer me to anyone else for help. I consider that poor training and poor management. Here is my issue... I purchased a battery at Honda Fort Worth in April 2019, but that battery failed in July 2021. I went back to the dealership and it was replaced for no charge. Today, I went to Honda of Weatherford (because it's closer to my home) and they informed me that my battery is bad and needed to be replaced. I left that location to go home and find my paperwork from my last replacement. I found my paperwork and checked the battery. It is labeled with the date 6/21 and a 100-month limited warranty. I called Honda of Fort Worth's service department about bringing it in for a replacement. I was informed that batteries only carry a 3-year, 36,000-mile warranty. My battery is within those parameters. However, they refused to honor the warranty stating that it is only good from the date of the original battery - April 2019. The girl on the phone also told me that the 100-mile warranty written on the battery doesn't mean anything at all. That "it is useless, I do not know why they put that on there." I suppose this is a warning on several levels: 1.) Honda brand batteries are garbage. My original battery, plus the two replacements only last approx. 28 months each. 2.) The warranties are deceptive. Why isn't the 3-year warranty valid from the installation date of the battery? Don't even get me started in the 100-month warranty scam. 3.) The service team is disrespectful and not helpful. She would not give me her name, refused to transfer me to anyone else, and hung up on me twice. During my original call then when I called back. More

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Ethan Jackson really helped me out and gave me clarity. I recommend talking to this guy. recommend talking to this guy. More

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At 3:15 PM on Dec 30, 2020 I pulled into the express lane for service. I got out of my car, leaving the key inside for the service tech. NO ONE CAME OUT TO ASK WHAT KIND OF SERVICE I NEEDED. Though I made ey for service. I got out of my car, leaving the key inside for the service tech. NO ONE CAME OUT TO ASK WHAT KIND OF SERVICE I NEEDED. Though I made eye contact with several employees in their cubicles, NO ONE ACKNOWLEDGED me as a customer. This service center would do well to take notes from the TYLER TEXAS Honda Service Center! Maybe the STAFF didn't feel like working today because the New Year Holiday is coming up soon. BAD CUSTOMER SERVICE, HONDA of FT WORTH!!! More

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I highly recommend this dealership!! The General Manager, Service Manager, and Salesman all showed high integrity in every aspect of the buying process and service!! Manager, Service Manager, and Salesman all showed high integrity in every aspect of the buying process and service!! More

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We love Honda Of Fort Worth. They’re always courteous and helpful. Kerry in the service department is awesome and takes excellent care of his customers. helpful. Kerry in the service department is awesome and takes excellent care of his customers. More

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Always Reliable This location has never let me down. From the service department with Bryan Byrd to the pre owned department with Christine Caselli, I have always bee This location has never let me down. From the service department with Bryan Byrd to the pre owned department with Christine Caselli, I have always been treated with honesty and care. The process and staff who help you with buying a new and pre owned Honda are wonderful. This is my 3rd Honda purchase and happy as always. More

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Excellent experience at this dealership, very professional and informative in the service process. Suggestive services were things that needed attention and nothing more. Would highly recommend t professional and informative in the service process. Suggestive services were things that needed attention and nothing more. Would highly recommend to anyone needing service on their vehicles. More

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All of the service guys are very professional and truly there to help. I wouldn't say I will always stick with Honda's. (Your design team need attention.) But I will always come here for service. Best in t there to help. I wouldn't say I will always stick with Honda's. (Your design team need attention.) But I will always come here for service. Best in the industry (from experience). They've earned their awards. I've had WAY too many problems with this particular model. (2019 Civic Si, because of design problems.) It's given me tons of chances to really see what their service department is. And I'd give the service department a better rating AFTER these problems, than before. Matthew, Kerry, Terry, Kent, Randal and Bryan are all on my list of top service guys. (Knowing this many names, should only prove how well versed I am.) Thank you all for your dedication to friendly and professional service. More

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The Service that we received from the service department today was great! Looking forward to using Honda of Fort Worth again! thank you Bryan and Jacob! today was great! Looking forward to using Honda of Fort Worth again! thank you Bryan and Jacob! More

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I was traveling and needed my issue addressed ASAP so I could meet my travel agenda...Teddy took charge and addresses and resolved that concern...great team, great dealership. could meet my travel agenda...Teddy took charge and addresses and resolved that concern...great team, great dealership. More

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