Greg Besson

Great service and excellent customer support and the attention to the customer issues and concerns along with constant communication makes this a dealership experience great attention to the customer issues and concerns along with constant communication makes this a dealership experience great More

by bg1875usmc Verified Customer Verified Customer

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Very pleasant. The whole experience was great. They informed me on everything my car needed. The whole experience was great. They informed me on everything my car needed. More

by JAYW4 Verified Customer Verified Customer

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We have been customers of Honda Of Fort Worth for over a decade. Great service after the sale! decade. Great service after the sale! More

by DEDWARDS11 Verified Customer Verified Customer

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Good, complete and friendly service. Service and sales associates are always friendly and helpful. While nothing is perfect, they seem work towards that goal. Service and sales associates are always friendly and helpful. While nothing is perfect, they seem work towards that goal. More

by John M Verified Customer Verified Customer

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Excellent work-trust them completely - this is our 8th Honda- sold our Ford truck 2years ago Honda- sold our Ford truck 2years ago More

by DDBARTON76116 Verified Customer Verified Customer

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Everybody there is very nice and they have taken good care of my car! Make sure I am very happy with the services they have provided me. Love this dealership care of my car! Make sure I am very happy with the services they have provided me. Love this dealership More

by CMCCALL5001 Verified Customer Verified Customer

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AVOID this dealership! I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in ov I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in over seven visits. My vehicle was returned with a fuel leak—an issue that took more than three months to properly diagnose and address. This repair only moved forward after I repeatedly followed up with detailed images and documentation to prove that something was wrong, as there was a persistent fuel smell. During the course of repairs, they also lacked professionalism as the back seat was stained all over and seat belt buckles were scraped. I promptly reported this, supported by images, to the service managers upon picking up the vehicle. However, the matter was neither acknowledged nor resolved. Communication throughout this process was extremely disappointing. Although a mobile number was provided for follow-ups, my messages were consistently left unanswered. In-person interactions were equally frustrating—despite maintaining a respectful and polite tone, I was met with defensiveness from the service manager, who appeared more focused on shifting blame to the customer than resolving the issues. Eventually, I had to involve my attorney who reached out to the General Manager, Greg Besson, who initially expressed willingness to offer compensation. Unfortunately, his communication ceased shortly thereafter, and no resolution was provided despite multiple follow-ups. This experience has been deeply disappointing. I have never encountered such difficulty with a recall-related service until this situation involving Honda’s fuel pump recall. Had I known the extent of the complications and lack of accountability at this dealership, I would have chosen a different location where customer care is a priority. If you are considering bringing your vehicle here for service, I recommend exploring other dealerships that demonstrate more professionalism, seriousness and respect for their customers as well as their vehicles. More

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Not a Worthy Dealer for an Hour Drive(From Dallas/Plano/Frisco) I drove over an hour to buy a used car listed at $35,500. After some negotiation, we agreed on an out-the-door price of $37,2 Dallas/Plano/Frisco) I drove over an hour to buy a used car listed at $35,500. After some negotiation, we agreed on an out-the-door price of $37,250, which I accepted to save time and avoid the back-and-forth. The salesman said he’d get the paperwork ready, but came back five minutes later saying his “director” didn’t approve it. Trying to keep the deal alive, I offered $38,250 (listing price + TTL) — which any reputable dealer would normally accept. Instead, they came back with a demand for $40,500 total, including a higher APR through Honda financing, and told me it was take-it-or-leave-it. At that point, I walked out. The experience was rude, dishonest, and a complete waste of time. If you’re from the Dallas, Plano, or Frisco area, don’t bother driving all the way out here. They assume once you show up, they can change the price and you’ll cave. Totally not worth the drive. More

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Best car buying experience ever. General Manager, Greg Besson, took time to come out to meet us while we were working with his salesman, Raphael. He was very friendly and set us at General Manager, Greg Besson, took time to come out to meet us while we were working with his salesman, Raphael. He was very friendly and set us at ease. Raphael and Greg helped us understand and appreciate the features on the Honda Odyssey. We were floored by the price as it was much less than a previous dealer gave us. We were impressed by the cordial environment and low pressure. Greg made this an easy decision to buy with the right price from the best people. We will definitely return for our next vehicle. I will recommend Honda of Fort Worth to our friends and family. More

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Rude, rude management. This place is run by the most unprofessional person I have ever encountered. He was obnoxious from beginning to end and made it clear my business was not important at all. unprofessional person I have ever encountered. He was obnoxious from beginning to end and made it clear my business was not important at all. More

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