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Dianna Oneil
Dianna Oneil at Security Dodge Chrysler Jeep Ram

Dianna Oneil | Page 4

Service Advisor

Security Dodge Chrysler Jeep Ram

345 Merrick Rd
Amityville, NY 11701

Contact Me
4.6
791 Reviews

Dealership Experience

22 yrs, 4 mos

Industry Experience

31 yrs

Languages Spoken

English English

4.6

791 Reviews

Write a Review

791 Reviews of Dianna Oneil

September 18, 2023

Dealership Rating
Employee Rating

Great service and took care of what I needed. Thanks folks for everything. Great staff !! More

by jkohler631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2023

Security Dodge Chrysler Jeep Ram responded

Thank you for the favorable review. We are pleased that you had a positive experience with our Service Team here at Security Dodge Chrysler Jeep Ram. We appreciate your noting the great service you received and how our team took care of what you needed.

September 18, 2023

Dealership Rating
Employee Rating

three and a half hour wait for oil and filter change and tire rotation which is unacceptable. More

by drewmg11
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gabby Vigs, William Davolio , TAMEKO MAXWELL, Nicole Whelan

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Sep 18, 2023

Security Dodge Chrysler Jeep Ram responded

Hello, Thank you for bringing this to my attention. I would like the chance to discuss your wait for an oil change and tire rotation during your recent visit with our Service Team. Can you please reach out to me at your earliest convenience? Thank you, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

September 17, 2023

Dealership Rating
Employee Rating

Great service and communication. Bill and Rebecca in service were amazing to deal with I’ll be back! More

by gianni.lago11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabby Vigs, William Davolio , TAMEKO MAXWELL, Nicole Whelan

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Sep 18, 2023

Security Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your amazing 5-star review. We're glad to learn that you were pleased with the high level of customer care from our Service Team at Security Dodge Chrysler Jeep Ram. It's important that we thoroughly communicate the necessary maintenance needs to our customers. We look forward to servicing your needs over the years to come!

September 17, 2023

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Employee Rating

I brought my car in for a thousand mile check up and was in and out in less than 30 minutes. More

by donald.becker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabby Vigs, William Davolio , TAMEKO MAXWELL, Nicole Whelan

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Sep 18, 2023

Security Dodge Chrysler Jeep Ram responded

Hello Donald, thank you for taking the time to write about your great five-star experience! We're glad to learn that you not only left our dealership in a timely manner but that you were pleased with the high level of customer service provided by our Service Team. Thank you for your patronage. We look forward to working with you again in the future here at Security Dodge Chrysler Jeep Ram.

September 16, 2023

Dealership Rating
Employee Rating

Excellent service and excellent people. They go out of there way to make you feel important. More

by jmodiest1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabby Vigs, William Davolio , TAMEKO MAXWELL, Nicole Whelan

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Sep 17, 2023

Security Dodge Chrysler Jeep Ram responded

Hello. We are truly thrilled to know that you had an overall excellent experience with us at Security Dodge Chrysler Jeep Ram. Thank you so much for your delightful 5-star review. We are always here to assist you. Take care.

September 10, 2023

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Employee Rating

I came in for an oil change. It was simple easy. A great hospitality the experience was very pleasant and fast. More

by otis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabby Vigs, William Davolio , TAMEKO MAXWELL, Nicole Whelan

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Sep 12, 2023

Security Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave your kind feedback. We are so glad that your oil change went smoothly with the help of our Service Team at Security Dodge Chrysler Jeep Ram and we are always here to help again. Take care.

September 06, 2023

Dealership Rating
Employee Rating

The dealership is one of the best i have dealt with and got me out quick More

by kenduffin7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabby Vigs, William Davolio , TAMEKO MAXWELL, Nicole Whelan

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Sep 07, 2023

Security Dodge Chrysler Jeep Ram responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive five-star review. We strive to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Security Dodge Chrysler Jeep Ram.

August 09, 2023

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Employee Rating

THIS DILERSHIP - SUCK SUCK SUCK ! !! RAM 2022 1500 LIMITED. My truck NOT FIXED after it’s stay at Security Dodge Chrysler Jeep RAM from 05/10/2023 to 07/27/2023 , it’s 2.5 mounts f More

by Bogdan K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Capanelli, Gabby Vigs, William Davolio , Steve Giunta, Ahmad Hosman, Natalie Jenkins, John LaFrancesca, TAMEKO MAXWELL, Nicole Whelan

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Aug 23, 2023

Security Dodge Chrysler Jeep Ram responded

Hello, We were waiting on parts which are now available. Please reach out to us if you would like to schedule an appointment. Thank you, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

Aug 24, 2023

Bogdan K responded

It's not truth, according to email from Chrysler customer department you RECIVED parts!!! Below copy of email from "Chrysler customer department". --------------- Original Message --------------- From: US Customer Care [uscustomercare@cac.stellantis.com] Sent: 6/14/2023 8:27 AM To: bogdank@me.com Subject: Re: Case# 86323278 -- Parts Hello Bogdan I just received word from the dealer the parts are in and your vehicle should be fixed shortly. I will follow up with you 06/21/2023 to ensure everything is good. If you have any questions though please do not hesitate to contact me in the meantime. Kind Regards, Heather Stellantis Case Manager 844-827-2006 ext. 5140149 --------------- Original Message --------------- From: Tomeko Maxwell [tmaxwell@securitydodge.com] Sent: 6/13/2023 5:47 PM To: uscustomercare@cac.stellantis.com Subject: Re: Case# 86323278 -- Parts PARTS ARE IN STOCK. WAITING ON VEHICLE TO GET IN TRUCK SHOP TO GET HEAD GASKET INSTALLED. TECH IS CURRENTLY INSTALLING ENGINE ON ANOTHER TRUCK AND THEN THIS TRUCK WILL GET IN SHOP AT SOME POINT THIS WEEK WITHIN 1-2 DAYS. You dealership is sack and LIARS.

May 04, 2023

Dealership Rating
Employee Rating

This is the second time I had the pleasure of Dealing with Alise. Excellent 👍🏻 Being in a service business myself. Having her as a representative. Was superior More

by Philwp59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Vigorito, Alise Bitic, Raja Jagtiani, Gabby Vigs , John LaFrancesca

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May 20, 2023

Security Dodge Chrysler Jeep Ram responded

Thank you for the glowing review. Our team here at Security Dodge Chrysler Jeep Ram is proud to read that you had an excellent and pleasurable experience with us. Please feel free to contact us again if there is anything else we can do to assist you.

April 18, 2023

Dealership Rating
Employee Rating

Always treated like Family when buying at Security. ..Alise helped us get into our new Lease and went above and beyond....It's no wonder she is the Face of the Dealership!...the entire staff from Diana More

by jdiaz266
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Vigorito, Alise Bitic, Raja Jagtiani, Gabby Vigs , Kabir Ajenishe, Emily Santosis

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May 19, 2023

Security Dodge Chrysler Jeep Ram responded

Hello, all of us at Security Dodge Chrysler Jeep Ram are overjoyed with your kind review and recommendation. We cannot thank you enough for your loyalty and we are thrilled to know that you have had great experiences with our Sales and Service Teams. Congratulations on your new lease, it was a pleasure to assist you and we look forward to your next visit!

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