Diego Carrillo
Diego Carrillo at Elmhurst Ford

Diego Carrillo | Page 4

Service Advisor

Elmhurst Ford

333 W Grand Ave
Bensenville, IL 60106

Contact Me
4.7
76 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

6 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.7

76 Reviews

Write a Review

76 Reviews of Diego Carrillo

June 05, 2025

Dealership Rating
Employee Rating

I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to More

by Sergey.car55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller, Ryan Baum , Alex Salinas

Jul 05, 2025

Elmhurst Ford responded

Thanks so much for sharing your experience! We’re glad our team at Roesch Ford could quickly get your Roush Mustang back on track. It means a lot that you trust us with your vehicle, and we’re always here to provide professional and knowledgeable service whenever you need it!

June 04, 2025

Dealership Rating
Employee Rating

It is always a pleasure to receive the best care. Excellent customer service. Diego always makes us feel welcome in your service department. He goes out of his way to keep us in the loop on what is w More

by PARLOR.KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Elmhurst Ford responded

Thank you so much for your kind words! We’re thrilled to hear that Diego and our service team continue to provide you with excellent care and clear communication. Keeping you informed and making sure your repairs are handled smoothly is our top priority. We truly appreciate your loyalty and look forward to serving you for many more years!

June 04, 2025

Dealership Rating
Employee Rating

I had an appointment for my service but was alerted right away that a lot of cars came in. Diego was very communicative and checked in a lot. Very happy with the service and will come back for the next one t More

by ALICJA.GOLEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Elmhurst Ford responded

Thank you for sharing your experience! We're glad Diego kept you informed throughout the process and that you were happy with the service. We look forward to taking care of your next appointment!

June 01, 2025

Dealership Rating
Employee Rating

Two people kept me updated on progress of my car. and why it took a while to repair. More

by ADRIANA.ALVAREZ-PEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Baum

Jul 05, 2025

Elmhurst Ford responded

Thank you for your patience and understanding! We're glad our team kept you informed throughout the process and explained the delay. Clear communication is important to us, and we’re happy we could keep you in the loop. Let us know if you need anything else!

June 01, 2025

Dealership Rating
Employee Rating

Great service to work with. Communicated well with me on when to expect my car back. More

by RENNICK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Salinas

Jul 05, 2025

Elmhurst Ford responded

We truly appreciate your kind words! Keeping you informed and delivering great service is what we aim for, and we're glad to hear everything went smoothly. We look forward to helping you again down the road!

May 23, 2025

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Communication was great service was very quick as was the check out all was smooth very pleased thank you a aaa+++ More

by PIPEFITTERDAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller , Alex Salinas, Eric Thuemmel

May 23, 2025

Elmhurst Ford responded

Thank you so much for the fantastic review! We're glad to hear that communication was clear and the service was quick and smooth. Your satisfaction means a lot to us! Looking forward to helping you again soon! AAA+++ right back at you!

May 22, 2025

Dealership Rating
Employee Rating

Fast service and very professional. I was always informed of the status of the service being performed ad he cost More

by paugoulatn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Elmhurst Ford responded

Thank you for sharing your experience! We’re happy to hear you received fast, professional service with clear updates every step of the way. We appreciate your trust and look forward to serving you again!

May 15, 2025

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Employee Rating

Helpful. Fast pleasant to deal with. Good experience would recommend to friends and or fanily More

by MYRAFOOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Elmhurst Ford responded

Thank you so much! We're thrilled to hear you had a fast, helpful, and pleasant experience with us. We truly appreciate your recommendation and look forward to helping your friends and family too!

May 14, 2025

Dealership Rating
Employee Rating

Smooth and easy great people… I go no where else for anything dealing with my truck…. More

by bmccormack95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller , Alex Salinas, Eric Thuemmel

May 23, 2025

Elmhurst Ford responded

Thank you for the kind words and continued trust! We're honored to be your go-to team for everything related to your truck. It's always our goal to keep things smooth and easy, we appreciate you sticking with us!

May 11, 2025

Dealership Rating
Employee Rating

Diego is always on point, courteous and gives accurate and detailed info about service to my F150. More

by Martellotta08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Elmhurst Ford responded

Thanks so much for your kind words! We're lucky to have Diego on the team, his attention to detail and customer care really shine. We’re glad your F-150 is in good hands and look forward to seeing you next time!

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