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Diego Carrillo
Diego Carrillo at Elmhurst Ford

Diego Carrillo | Page 5

Service Advisor

Elmhurst Ford

333 W Grand Ave
Bensenville, IL 60106

Contact Me
4.7
78 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

6 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.7

78 Reviews

Write a Review

78 Reviews of Diego Carrillo

May 14, 2025

Dealership Rating
Employee Rating

Smooth and easy great people… I go no where else for anything dealing with my truck…. More

by bmccormack95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller , Alex Salinas, Eric Thuemmel

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May 23, 2025

Elmhurst Ford responded

Thank you for the kind words and continued trust! We're honored to be your go-to team for everything related to your truck. It's always our goal to keep things smooth and easy, we appreciate you sticking with us!

May 11, 2025

Dealership Rating
Employee Rating

Diego is always on point, courteous and gives accurate and detailed info about service to my F150. More

by Martellotta08
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 23, 2025

Elmhurst Ford responded

Thanks so much for your kind words! We're lucky to have Diego on the team, his attention to detail and customer care really shine. We’re glad your F-150 is in good hands and look forward to seeing you next time!

May 04, 2025

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Employee Rating

The dealership itself was clean and the men’s restroom was also very clean. While waiting for my Ranger to get its oil changed, I walked the floor and the lot. Everyone asked (in a considerate way) if the More

by TONYPLACIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Elmhurst Ford responded

Thank you for the thoughtful review! We're glad you had a great experience with our team, from the cleanliness of the dealership to the friendly and respectful interactions throughout your visit. Diego and the service team truly appreciate your kind words. We look forward to seeing you again!

May 03, 2025

Dealership Rating
Employee Rating

An appointment was easy to make. Communication was good. The cost was acceptable. Everything was professional. More

by SUSANSPEERS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Elmhurst Ford responded

Thank you for the great feedback! We're glad to hear the process was smooth, professional, and met your expectations. We appreciate your support and look forward to helping again in the future!

May 03, 2025

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Employee Rating

The staff and service have always been excellent. I have always been happy with the results More

by WJK5875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller , Alex Salinas, Eric Thuemmel

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May 23, 2025

Elmhurst Ford responded

Thank you for your kind words! We're so glad to hear that you've consistently had great experiences with our team. Your satisfaction means everything to us, and we look forward to continuing to provide you with excellent service!

April 24, 2025

Dealership Rating
Employee Rating

Service was great. Diego did a great job of explaining what service area found and what work was needed. Work was then done promptly and efficiently. More

by GPREDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2025

Elmhurst Ford responded

Thank you for the great feedback! We're glad to hear Diego kept you well-informed and that everything was completed quickly and efficiently. We truly appreciate your trust in our service team!

April 20, 2025

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Employee Rating

I replaced my battery and have had two additional batteries replaced because they failed the test within days. Now the third battery is also causing a warning light, so it looks like this battery wil More

by OTTER1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Miller

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May 12, 2025

Elmhurst Ford responded

Thank you for bringing this to our attention! We’re really sorry to hear about the ongoing battery issues you’ve experienced. We understand how frustrating this must be and will absolutely look into this further. Your feedback is important, and we’re committed to resolving this for you. Please don’t hesitate to reach out so we can work together on a lasting solution.

April 12, 2025

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I drive to your dealership from Arlington Heights because I have been pleased with the service & your employees. I bought my last 4 cars there going back years. More

by DALE.KATRAROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller , Alex Salinas, Eric Thuemmel

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May 12, 2025

Elmhurst Ford responded

Thank you so much for your continued loyalty and for making the trip from Arlington Heights to see us! It truly means a lot! We're honored to have earned your trust over the years and grateful to have been part of your last four vehicle purchases. Looking forward to serving you for many more to come!

April 06, 2025

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Employee Rating

Very Professional and fast service provided by Diego. Did not wait to long for my vehicle to be serviced More

by upperlevel9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Elmhurst Ford responded

Thank you so much for the kind words! We’re glad to hear Diego provided professional and prompt service. We truly appreciate your visit and look forward to welcoming you back next time!

April 03, 2025

Dealership Rating
Employee Rating

They didn't try to upsell me on anything, which is appreciate. The only negative is that it took and hour and a half for any oil change and checkup and I had an appt. More

by lynpburns
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2025

Elmhurst Ford responded

Thank you so much for your review! We're glad to hear you appreciated our no-pressure approach. We truly value your feedback, and we’re sorry for the wait time during your oil change and checkup. We’ll make sure to work on improving our service time for future visits, and we hope to earn that 5th star during your next experience with us! Thanks again for your trust and support!

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