Diego Carrillo | Page 5

Diego was professional courteous and knowledgeable. He kept us informed about the status of the repairs. He answered all our questions. He kept us informed about the status of the repairs. He answered all our questions. More

by MARIOLAM1 Verified Customer Verified Customer

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I had a 1:30 appointment for an oil change, and I had a 3:45 doctor’s appointment. Nobody began working on my vehicle until around 2:30 because technicians had gone to lunch… I ended up being there for 2 h 3:45 doctor’s appointment. Nobody began working on my vehicle until around 2:30 because technicians had gone to lunch… I ended up being there for 2 hours. What good is an appointment? I ended up late for my doctor’s appointment and had to reschedule (I waited a month for this appointment). Diego was pleasant and friendly, but I could not find him to voice my concern about the fact that I had to get going once I realized that tine was beginning to be a concern. I ended up speaking to a different person who did what he could to help me out, but there really wasn’t much that he could do because the technicians were at lunch…I thought that a 1:30 appointment for an oil change would easily allow me to make a 3:45 appointment, but that was not the case. I’ve been very happy with Roesch’s service department until now, but this visit was unacceptable. My ask, and it is not a big one, is to honor people’s time - an appointment should be honored (the doctor’s office held me accountable for my appointment, which I missed). Don’t schedule people at a time when your technicians are going to be taking their lunch break. It was blatantly obvious that my time meant nothing - I was stuck there, and I left quite angry about the fact that traffic had now built up and that I likely would be late. Your customers have jobs and other appointments that they need to make. I would have rather been told that I had to come another day than to be lead to believe that my truck would be worked on at 1:30 as scheduled. More

by AYLWARDCHRIS Verified Customer Verified Customer

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The two men who picked up my car were very nice and well mannered. The service was done well and fast. They let me reschedule several times. Very nice people. mannered. The service was done well and fast. They let me reschedule several times. Very nice people. More

by 05lucas2006 Verified Customer Verified Customer

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Got my vehicle back at a reasonable time, everything was taken care of. Thanh you taken care of. Thanh you More

by goguy Verified Customer Verified Customer

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Brandon and Diego went above and beyond! I had an issue because of timing and parts not being available but they made it happen for me. Thank you thank you thank you I had an issue because of timing and parts not being available but they made it happen for me. Thank you thank you thank you More

by MATTHEW.CARR Verified Customer Verified Customer

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The overall experience was vey good. Biggest issue was finding the right place to leave the car after hours Biggest issue was finding the right place to leave the car after hours More

by RICHFREY86 Verified Customer Verified Customer

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Diego provided exceptional friendly and courteous service, fully understanding of all of my service needs. And the valet pick up and drop off service is great and very convenient which is most appre service, fully understanding of all of my service needs. And the valet pick up and drop off service is great and very convenient which is most appreciated! More

by KMCOLLINS813 Verified Customer Verified Customer

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Diago was very nice. He helped very much a good employee I would go back to He helped very much a good employee I would go back to More

by debmfp Verified Customer Verified Customer

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Fast and quick job with what was needed to be done. Also was very nice with explaining when I needed for future appointments for the truck. Thank you. Also was very nice with explaining when I needed for future appointments for the truck. Thank you. More

by RICARDOFELIXSR Verified Customer Verified Customer

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I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to fix the car very quickly. Very grateful for their knowledgeable service techs. More

by Sergey.car55 Verified Customer Verified Customer

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