Diego Gonzalez | Page 2

Vallejo Hyundai responded

Shelley, thank you for taking the time to share your detailed feedback. We’re glad to hear the service was completed ahead of schedule and that your overall experience was positive. That said, I sincerely apologize that the windshield washer fluid concern you clearly pointed out was not addressed as promised. When a customer takes the time to call out one specific request, it should be handled without exception. This is something we take seriously, and I appreciate you bringing it to our attention so we can address it with our team and prevent it from happening again. Please feel free to reach out directly so we can make this right for you as quickly as possible. Thank you again for your honesty and for choosing us. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for choosing Vallejo Hyundai and for taking the time to share your experience. We’re glad to hear everything went smoothly from scheduling through completion of your visit. We appreciate your trust in our service team and look forward to welcoming you back for your next visit. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

James, thank you again for choosing Vallejo Hyundai and for taking the time to share your experience on another platform. We truly appreciate the consistency of your feedback. We are glad the distance was worthwhile and that our team was able to make the process clear, efficient, and respectful of your time. It is great to hear that Cruz and Fadi were able to align everything upfront, allowing your visit to be focused on a smooth delivery rather than lengthy negotiations. We also appreciate you recognizing Anthony for keeping the paperwork process straightforward and pressure-free. Creating a transparent, welcoming environment—from sales to finance to service—is a priority for us, and we are pleased that you and your family felt that throughout your visit. Thank you again for your trust and recommendation. We look forward to welcoming you back in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience. We’re very pleased to hear that everything—from setting your appointment to the communication throughout your visit—was handled smoothly and with care. Our service team works hard to provide attentive, personalized support, and it’s great to know that came through during your visit. We truly appreciate your trust and look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Alex, for taking the time to share your feedback. We’re truly glad to hear that our team made you feel well cared for and supported throughout your visit. Providing attentive, proactive service is something we take great pride in, and it’s rewarding to know that effort made a positive impression. We appreciate your trust and look forward to welcoming you back again. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

AD, Thank you for the 5-star review and your feedback. I’m pleased to hear that your service experience was excellent and that you were well taken care of. We appreciate you trusting us to service your vehicle. I’m glad to hear that Jordan provided great customer service and made your visit easy. Please let us know if there is anything else you need in the future. Thank you and have a great day! Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hello Brbalisi, Thank you for the 5-star review and your feedback. We love hearing from our guests about their service experience. I’m happy to hear that you were well taken care of and that you had a great experience. Thank you for trusting us and allowing us to service your vehicle. We look forward to building a long-term relationship with you and many years of servicing your vehicle. If there is anything you need from us, please do not hesitate to let us know—we are here for you. Thank you and have a great day! Nate Sanchez Service Manager

Vallejo Hyundai responded

Hello Reed Robbins, Thank you for the 5-star review. We truly appreciate you sharing your experience with us. Thank you for trusting our dealership with your service needs — we do not take that lightly. I’m glad to hear that Diego provided you with a guest-centric service experience. We strive to hit all the marks, and I’m happy he delivered and that you felt valued throughout your visit. One of our core values is taking care of our guests and providing excellent service. If there is anything you need from us, please do not hesitate to reach out. Thank you again. Nate Sanchez Service Director

Vallejo Hyundai responded

Thank you, Janine, for your review and for choosing Vallejo Hyundai! We’re glad to hear our team provided great customer service and worked with you on pricing. We do apologize that you didn’t receive all the help you needed when it came to vehicle features and instructions. Please feel free to stop by anytime or reach out to us directly — we’ll be more than happy to walk you through everything inside your vehicle and make sure you’re completely comfortable with all its features. Thank you again for your feedback and for being a valued part of the Vallejo Hyundai family!

Vallejo Hyundai responded

Thank you, Martha, for sharing your experience! We're thrilled to hear that your oil change and tire rotation went smoothly and that our Vallejo Hyundai service team took great care of you. Providing fast, friendly, and reliable service is what we strive for, and we're glad you consistently feel taken care of when you visit us. We appreciate you choosing Vallejo Hyundai! Aiman Saleh General Manager Vallejo Hyundai