Richard Castro

Vallejo Hyundai responded

Thank you, Latoya, for your kind words and for choosing Vallejo Hyundai for your service needs. We’re pleased to hear your visit was efficient and that you had a positive experience with our team. Providing timely, attentive service is something we work hard on, and it means a lot to know we earned your trust. We look forward to welcoming you back for your next visit. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your feedback, Bunnie. We’re glad you noticed the cleanliness of our facility and the attention to detail from our team—those are standards we take seriously every day. It’s great to hear our knowledgeable and courteous staff delivered a thorough service experience, and that returning your vehicle clean made a difference. At Vallejo Hyundai, we focus on providing a high-quality, professional service visit from start to finish, including clear communication, efficient maintenance, and a comfortable environment. We truly appreciate your trust in our service department and look forward to taking care of your vehicle again. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your feedback, Deja. We’re glad to hear your experience was pleasant and that our team delivered great customer service with a fast, efficient process. That’s exactly the kind of smooth, hassle-free experience we aim to provide every customer at Vallejo Hyundai. We truly appreciate your recommendation and your trust in our dealership. We look forward to assisting you again with any future vehicle purchases or service needs. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your kind feedback—we truly appreciate it. We’re glad to hear that your visit to Vallejo Hyundai was convenient and that our team made you feel welcome while providing clear and helpful answers to your questions. Creating an easy, informative, and friendly experience is exactly what we aim for, and it’s great to know that came through during your visit. We appreciate your business and look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Shirley, for taking the time to share your experience. We understand how concerning it can be when a vehicle issue happens unexpectedly, especially during a busy workday. I’m proud of our team for acting quickly, evaluating the concern promptly, and getting everything resolved so your husband could continue his day without unnecessary delay. Kirstie consistently goes above and beyond to ensure our guests feel informed and confident about the condition of their vehicle. Taking the time to explain findings and outline recommended maintenance is an important part of delivering a high-quality ownership experience, and it’s great to know that came through. We truly appreciate you trusting us with your Santa Fe, and we’re always here whenever you need assistance. Aiman Saleh General Manager

Vallejo Hyundai responded

Hi JB, Thank you for your feedback. I sincerely apologize for your experience at our dealership. We strive to meet the highest standards in every interaction, and it’s clear we fell short this time. Please know that I will be addressing your concerns directly with my team to ensure this does not happen again. We truly appreciate you trusting us with your vehicle, and we will use your feedback to strengthen our processes and improve as a team. As a token of our appreciation and to make up for the inconvenience, I would like to offer you a complimentary oil change on your next visit. Please feel free to reach out to me directly, and I will personally take care of the arrangements. Thank you again for your honesty and for giving us the opportunity to improve. Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Gabe went above and beyond to earn your trust and deliver a deal that truly stood out. Providing transparent, competitive pricing and treating every guest with respect is exactly the standard we aim for. We’re also glad Richard and our service team were able to quickly identify and resolve the issue with your new 2026 Tucson. Catching that factory concern, taking care of it promptly, and detailing your vehicle was the least we could do—we appreciate your patience and are happy we could make things right. Thank you again for your recommendation and for choosing Vallejo Hyundai. We truly value your business and look forward to being here for you for many years to come. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Robert, for taking the time to share your feedback. We’re glad to hear you had a smooth and efficient service visit, and that the inspection video and interior vacuuming added value to your experience. Those details are part of our commitment to transparency and care. We truly appreciate your business and look forward to taking care of you again in the future. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your kind feedback! We’re glad to hear your experience was smooth and professional, and that our team communicated clearly and answered all of your questions. Providing transparent, attentive service is always our goal, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Vallejo Hyundai in the future. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience. We’re very glad to hear our service team was able to take great care of your vehicle after the engine issue and earn your continued trust for future maintenance. Richard and the entire service crew truly appreciate your kind words. We look forward to being here for you anytime you need us at Vallejo Hyundai. Best regards, Aiman Saleh General Manager