Dimitra Anastasopoulous | Page 4

Aris was a professional and put up with all my questions! The experience was positive. The experience was positive. More

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Had an Audi Q7 that was seven years old with 700000 miles. Had it serviced exclusively at Audi Silver Spring. July 2021, I was driving to upstate new york when car died on the side of the road. Had miles. Had it serviced exclusively at Audi Silver Spring. July 2021, I was driving to upstate new york when car died on the side of the road. Had to tow it to Audi in Albany. I was then told that the engine had overheated (no light came on), and that the engine was severely damaged with multiple holes in the engine and I needed a completely new engine that would cost over 25K. Called Audi Silver Spring and dealt with Dimitra Anastasopoulous and Evan Singham. I had dealt with them multiple times over the prior seven years. They were helpful when they were getting paid for the servicing over the prior seven years but then completely unhelpful when car broke down. They told me initially it was not their problem and that I had to deal with Audi in Albany. Overall, they were very unhelpful. Did not facilitate at all discussions with Audi head office as to why this should have happened. They acknowledged that this should not have happened and said it was off warranty and that there was little they could do. Only person in all of Audi that was helpful was general manager at Albany Audi Rick Waldring. He tried to help us negotiate and at least expressed empathy and acknowledged that this should not have happened. Bottom line of how this "defective car" was handled was that Audi told me that I could pay 25000 for new engine or they would pay us about 2000 to scrap the parts even though they acknowledged that this should never have happened with the limited mileage I had and the fact that I had religiously serviced the car at Audi SIlver Spring. I ended up scrapping the car. I will never buy an Audi again. More

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Real reliable, Mrs. Dimitri, I've dealt with numerous times, and she always been helpful Dimitri, I've dealt with numerous times, and she always been helpful More

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Dimitra Anastasopoulos is the absolute best! ! Always great service and fair at Audi silver spring! ! Always great service and fair at Audi silver spring! More

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Lou’s service was exceptional. He always goes out of his way to make sure everything is perfect. I highly recommend him. He always goes out of his way to make sure everything is perfect. I highly recommend him. More

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Very nice and fully capable staff. Great service. Management was understanding of deal met with sales advisor Great service. Management was understanding of deal met with sales advisor More

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Dimitra is great! Excellent customer service, prompt appointment and responses; very knowledgeable. She explains everything clearly and reviews costs in advance. Wai Excellent customer service, prompt appointment and responses; very knowledgeable. She explains everything clearly and reviews costs in advance. Waiting area was great for getting work done. More

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The staff was very friendly and helpful. I arrived on time and they took me immediately. I arrived on time and they took me immediately. More

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Lou provided excellent service. From providing knowledge to attending to my needs to have my car washed I was in good hands with Lou and I will continue to give Audi silver spring b From providing knowledge to attending to my needs to have my car washed I was in good hands with Lou and I will continue to give Audi silver spring business. More

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Very friendly and helpful people. I love that I do not have to miss work as I can use the WiFi to work at a quiet area upstairs while the car is serviced. Good supply of coffee and sn I love that I do not have to miss work as I can use the WiFi to work at a quiet area upstairs while the car is serviced. Good supply of coffee and snacks More

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