Dino Muller

Short staffed otherwise the reps were friendly and helpful waiting room comfortable Best to drop off car instead of waiting helpful waiting room comfortable Best to drop off car instead of waiting More

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I bought a 2020 Hyundai Elantra and I love my car but my service when it comes to getting my oil changed on a prepaid plan I purchased, it sucks! This is the second time that I've had an issue with getting service when it comes to getting my oil changed on a prepaid plan I purchased, it sucks! This is the second time that I've had an issue with getting my oil changed. I thought we were on the right track but was told by my service writer that he does not see me in the system. I was so exhausted that instead of sitting there for two hours on something I paid for in advance I went up the street and got my oil change in less than 30 minutes. I will continue to by my car of choice but may not get any plan if it won't be honored. The person spoke to wasn't listed so I apologize to Dino Muller because i had to pick a name to post my review. More

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Did warranty work. Staff was helpful, supportive and up front about any issues. Kept the car an extra day to insure it was working properly. Building well maintained for the current health crisis. Good front about any issues. Kept the car an extra day to insure it was working properly. Building well maintained for the current health crisis. Good Job! Would have been five stars but out of loaner cars, had to rent, which was still handled easily. Thanks! More

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Great Service Always a pleasant experience when visiting the Hyundai service dept, friendly customer service ,,pertinent information about my car was promptly giv Always a pleasant experience when visiting the Hyundai service dept, friendly customer service ,,pertinent information about my car was promptly given to me by the service agents that I encountered there Shavon and Dina. They are part of the reason Inreturn to Ourisman of Bowie for my car to be serviced LG More

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Horrible Communication Had to leave several messages and even stop in to make sure the work was getting done. This particular service took a few days and they didn’t call t Had to leave several messages and even stop in to make sure the work was getting done. This particular service took a few days and they didn’t call to even tell me my car was ready. When i call to check on the status...”we were done yesterday but very busy and hadn’t had a chance to call you” Never again. More

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Excellent customer service My service is was perfect timing. I hope Hyundai package the service. For example, if I come in for 30,000 mile service all of the work should be pa My service is was perfect timing. I hope Hyundai package the service. For example, if I come in for 30,000 mile service all of the work should be package for one price. Just a suggestion. More

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Great customer service! I always feel in good hands when I get my car serviced at Ourisman Hyundai of Bowie. Dino is great - friendly, professional, explains everything to m I always feel in good hands when I get my car serviced at Ourisman Hyundai of Bowie. Dino is great - friendly, professional, explains everything to me - and a pleasure to work with! My car gets washed after the service and I'm off to enjoy the rest of the day knowing my car is in great shape! More

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