Dino Sanchez | Page 7

Very helpful dealership, I called for information about an issue I was having and they advised me I was covered under warranty for what I needed done and they were quick and made the process super easy. Al an issue I was having and they advised me I was covered under warranty for what I needed done and they were quick and made the process super easy. Also gave me information about my lease while I waited. More

by MARISASUDOL Verified Customer Verified Customer

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The service department at Tri-County Volkswagen is OUTSTANDING because of its Commitment to Excellence! OUTSTANDING because of its Commitment to Excellence! More

by HJRKK Verified Customer Verified Customer

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The whole experience was great. All our needs was met and everything was ready for pickup. everything was ready for pickup. More

by RONJOYRAC Verified Customer Verified Customer

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The Salesman Dino Sanchez was knowledgeable of the vehicle and very respectable . I would recommend him to friends vehicle and very respectable . I would recommend him to friends More

by TGROLIMOND Verified Customer Verified Customer

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Great dealership. Price could been a little better, but otherwise very satisfied.I would recommend otherwise very satisfied.I would recommend More

by PVOCATURO Verified Customer Verified Customer

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So, I called & set my original appointment on Oct 25th for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spo for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spoken to that I’d like to make sure in the event needed that at the very least 3 replacement tires would be in stock before my 11/2 visit so that I wouldn’t have to loose an additional day from work if I had to return for the tires the following day. Well, after looking up the tire size she confirmed the tires were in stock and assured me not to worry that she would have the tires put to the side for my visit on 11/2. Unfortunately during my visit on 11/2 I was told what I had feared, that I needed 3 new tires due to several pin hole leaks in addition to several screws which had damaged the tires. However to my surprise the tires were no longer in stock causing me to have to make an additional trip from Bayonne another time to have the tires replaced. This was absolutely unacceptable and super upsetting given my previous phone conversation with the lady from the service Dept. Fortunately, I was being helped by Mr. Ed Gonzalez who has to be by far the most kind, understanding & professional service rep I’ve ever had the pleasure of dealing with. He made it his business to regularly check in with me while I waited in the lounge and made sure I was comfortable & not in need of anything. The best part was that he wasn’t only that way with me. The entire time I was there I observed him be consistent with every single customer he came into contact with as well. Although this was the very first time meeting Ed out of my many visits, I’m absolutely certain Ed is & will continue to be an absolute asset to the Three County Volkswagen Service family. Lastly, although I was forced to have to return on another date to finally receive the replacement tires, I was no longer bitter & upset given Ed was now in charge of my matter and was communicating with me until the very end. It was an absolute pleasure being taken care of by Mr. Ed Gonzalez More

by EDGAR.SANCHEZ1013 Verified Customer Verified Customer

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Very helpful and professional and they keep you updated on the work they are doing by texting me. on the work they are doing by texting me. More

by EMIR Verified Customer Verified Customer

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Always great service, polite and very knowledgeable. The sales person was great; in fact everyone that I worked with was a pleasure to encounter. sales person was great; in fact everyone that I worked with was a pleasure to encounter. More

by TERRY.COTTER Verified Customer Verified Customer

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Worst experience ever. I brought my car there on a Saturday just for an oil change and I did not get my car back until Monday. Matt who was my service provider never sent me a message to tell me my ca Saturday just for an oil change and I did not get my car back until Monday. Matt who was my service provider never sent me a message to tell me my car was ready, nor did I ever get a call from anyone to pick it up. When I went to pick up my car on Monday they tell me it’s covered under warranty and I did not have to pay for the oil change when preciously they swore it was not covered because I extended my lease. Now, my driver side won’t lock and they couldn’t give me an appointment until November unless I was willing to leave my car there until they can work on it. Also, when I called on Saturday after I received no call to pick up my car the sales representative who was still there refused to help me and left 5 minutes before 6:00 PM, which is when they close, when I said I was coming there to figure this out. I should of listened to everyone who told me never to take my car there. More

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Everyone was so friendly and nice I would highly recommend them I was nervous but they made me feel comfortable recommend them I was nervous but they made me feel comfortable More

by PATTIE0411 Verified Customer Verified Customer

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