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Dion Grace
195 Reviews
195 Reviews
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195 Reviews of Dion Grace
Verified Customer
December 22, 2025
The Service manager Marc Gober not, good customer relations skills. My car has been returned back for repairs.On 11/21, 11/28 and now 12/13. Costly repairs. The initial repair on 11/21 to repair th relations skills. My car has been returned back for repairs.On 11/21, 11/28 and now 12/13. Costly repairs. The initial repair on 11/21 to repair the low coolant , the advisor advised would fix the issue, . My car back in the shop on 11/28 … oh that’s wasn’t the issue a new repair. !!! Car back in the shop on 12/13, all the coolant out of my car . As of today the car remains in the shop.I will be calling the BMW of Orland Park today 12/22 for an update . I am in a loaner , which is smaller than what I drive. They gave me what was available!! . More
by CJECOLLINS07
Other Employees Tagged: Cory Kazienko, Candice Ocegueda
December 19, 2025
My service visit experience was very good. Dion arranged for me to be picked up and dropped off which was convenient and a time saver. The service and costs were all explained upfront and I ap Dion arranged for me to be picked up and dropped off which was convenient and a time saver. The service and costs were all explained upfront and I appreciated the thorough inspection and report provided by the service technician. More
by PATTIOLK
December 18, 2025
I wish BMW gave me a little more discount and didn’t charge me an additional 3% for using my credit card. Also, I think it took a little longer to complete the service. I specifically instructed the ser charge me an additional 3% for using my credit card. Also, I think it took a little longer to complete the service. I specifically instructed the service advisor to instruct the technician to uninstall the damaged carbon fiber front lip splitter and was promised that he’ll take care of it but it wasn’t done. I was a little disappointed. More
by ABBIPITT
December 17, 2025
I purchased my 2024 BMW from BMW of Orland Park in May 2025 and have always serviced my vehicle here. My remote start never worked, which I only discovered once Chicago weather turned cold. BMW Custome 2025 and have always serviced my vehicle here. My remote start never worked, which I only discovered once Chicago weather turned cold. BMW Customer Support confirmed the vehicle missed a software update while in dealer possession and needed a manual update. Despite this, Deon in service dismissed the issue and refused to speak with BMW Support. A BMW Genius, Mark, incorrectly told me my vehicle did not have remote start and even suggested driving 1,000 miles for an update, which BMW later confirmed was false. The vehicle was returned with air in the tire and no resolution. I ultimately had to fix the issue myself after hours of research. This should have been a simple software update, and the service experience was extremely disappointing. More
by K.n.williams
Other Employees Tagged: Marc Boomsma
December 05, 2025
Dion is the gold standard of service writers. From the moment I walked into service he was extremely knowledgeable and respectful. My car spent about a week in service as there were numerous item From the moment I walked into service he was extremely knowledgeable and respectful. My car spent about a week in service as there were numerous items that needed repair. Dion kept in constant communication throughout the process. Keep up the great work. More
by rubeen.issa
November 26, 2025
The service department representative Dion Grace, was professional and explained what had to be done. Sid was friendly, knowledgeable ,and patient. He answered all my questions. professional and explained what had to be done. Sid was friendly, knowledgeable ,and patient. He answered all my questions. More
by VANG27
Other Employees Tagged: Sid Armoush
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