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Dion Grace
Dion Grace at BMW of Orland Park

Dion Grace

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.7
155 Reviews
4.7

155 Reviews

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155 Reviews of Dion Grace

July 19, 2025

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Dion, was welcoming and went above and beyond to get the maintenance completed quickly. He even was able to squeeze in a hand wash. More

by THEMYTH101
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Recommend Dealer
Yes
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Jul 21, 2025

BMW of Orland Park responded

Thank you for the kind words! We're glad Dion made your visit a great one and went the extra mile to get everything done quickly—plus the hand wash! We appreciate your support! Best Wishes, BMW Of Orland Park

July 16, 2025

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Ziegler BMW of Orland Park is always top notch! ! Their customer service and attention to detail is second to none!! More

by michaelm2010
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius , Joe DiGiovanni is amazing!

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Jul 16, 2025

BMW of Orland Park responded

Michael, thank you for trusting the BMW of Orland Park team with your business and your vehicle! We appreciate your support and look forward to welcoming you back next time. Have a great day!

July 13, 2025

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TPMS was replaced and works perfectly but my tires were not balanced which is causing my car to vibrate at high speed More

by ANDREWRAZAHYMAN
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Recommend Dealer
Yes
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Jul 14, 2025

BMW of Orland Park responded

Andrew, I'm glad to hear the TPMS is working well, but I apologize for any inconvenience caused by the tire balancing issue. We want your driving experience to be smooth and enjoyable, so please reach out if you'd like us to address this concern further. Thank you, Brian Coster - Service Director - (708) 460-4545

July 13, 2025

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Very friendly and took time to explain the service and my options. Ken drove me home and was also super nice. More

by GERRY.SLOWIAK
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Recommend Dealer
Yes

Other Employees Tagged: Liz Cornelius

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Jul 14, 2025

BMW of Orland Park responded

Thank you for the kind words! We're happy to hear you had a great experience and that Ken took such good care of you. We’ll be sure to pass along your compliments—providing friendly, informative service is what we aim for every day! Best Wishes, BMW Of Orland Park

July 10, 2025

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Stellar, comprehensive service from start to finish—professional, efficient, and reliable. You exceeded expectations. You rock! Highly recommend this dealership! More

by Elated Customer
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joseph DiGiovanni, Dan Schedler, Kevin Hernandez

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Jul 11, 2025

BMW of Orland Park responded

Thank you for the review! It is terrific to hear that our team was so helpful. We appreciate your business and hope to see you again at BMW of Orland Park. Safe travels ahead!

July 03, 2025

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Everybody was nice and polite and knowledgeable they explain everything to us and they advise us about some issue we have after all everybody was perfect More

by DOMINOS2726
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We're overjoyed to hear that our team at BMW of Orland Park provided knowledgeable and polite service. We appreciate your feedback and are here if you need anything else!

July 02, 2025

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Kevin was great help. He took care of me everytime I came in and helped me fix my car More

by DUAADINA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez , Huda abed

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Jul 03, 2025

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park! We're so glad Kevin was a huge help and ensured your car was running smoothly again.

June 29, 2025

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Employee Rating

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

June 26, 2025

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Employee Rating

Dion always delivers great customer service with a smile and he genuinely cares for his customers. The dealership itself and the service area is welcoming and comfortable while you wait on your vehicle. I e More

by LEANNEMULLERWHARTON
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

BMW of Orland Park responded

Leanne, we're thrilled to know you appreciate our welcoming atmosphere and peaceful surroundings at BMW of Orland Park. Thank you for sharing your experience with Dion and the team!

June 22, 2025

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Routine maintenance on the X3 for Brake fluid. The service time was reasonable. Mr. Dion Grace had all the notes. More

by NONAPARAMORE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe McFadden, Tony Scanlon, Liz Cornelius

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Jun 23, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us at BMW of Orland Park! We're glad to hear that the service time met your expectations and that Dion was attentive to all the details. We look forward to assisting you again in the future!

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