Dion Grace | Page 4

I purchased my 2024 BMW from BMW of Orland Park in May 2025 and have always serviced my vehicle here. My remote start never worked, which I only discovered once Chicago weather turned cold. BMW Custome 2025 and have always serviced my vehicle here. My remote start never worked, which I only discovered once Chicago weather turned cold. BMW Customer Support confirmed the vehicle missed a software update while in dealer possession and needed a manual update. Despite this, Deon in service dismissed the issue and refused to speak with BMW Support. A BMW Genius, Mark, incorrectly told me my vehicle did not have remote start and even suggested driving 1,000 miles for an update, which BMW later confirmed was false. The vehicle was returned with air in the tire and no resolution. I ultimately had to fix the issue myself after hours of research. This should have been a simple software update, and the service experience was extremely disappointing. More

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The team at BMW ORLAND PARK are the best. They are friendly and very professional. They are friendly and very professional. More

by RUSSOSAL Verified Customer Verified Customer

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Dion is the gold standard of service writers. From the moment I walked into service he was extremely knowledgeable and respectful. My car spent about a week in service as there were numerous item From the moment I walked into service he was extremely knowledgeable and respectful. My car spent about a week in service as there were numerous items that needed repair. Dion kept in constant communication throughout the process. Keep up the great work. More

by rubeen.issa Verified Customer Verified Customer

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The service department representative Dion Grace, was professional and explained what had to be done. Sid was friendly, knowledgeable ,and patient. He answered all my questions. professional and explained what had to be done. Sid was friendly, knowledgeable ,and patient. He answered all my questions. More

by VANG27 Verified Customer Verified Customer

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Dion was great to work with to get my service goals completed. Lobby was also very comfortable. completed. Lobby was also very comfortable. More

by CARLMAYES Verified Customer Verified Customer

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Service and communication was excellent! Giving 4 stars because my car was given back to me without being washed after an almost 3K service bill. Giving 4 stars because my car was given back to me without being washed after an almost 3K service bill. More

by MICHELLE@COLLECTORSCAFE.COM Verified Customer Verified Customer

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Richard was great! He got my car in quickly for unscheduled service and communicated with me updates throughout the visit. He got my car in quickly for unscheduled service and communicated with me updates throughout the visit. More

by KWARD0405 Verified Customer Verified Customer

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3% fee on using a credit card seems mundane and petty. I think you guys should put fees into cost. I think you guys should put fees into cost. More

by RUPERTEVANS00 Verified Customer Verified Customer

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Courteous and helpful! I finally have heat, just hoping it stays that way🙌🏼 and by the way I loved the courtesy vehicle OMG!! Thankful! I finally have heat, just hoping it stays that way🙌🏼 and by the way I loved the courtesy vehicle OMG!! Thankful! More

by SHIRLEYMOORE196 Verified Customer Verified Customer

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Terrible communication. Went without my car for 10 days….just had brake fluid changed and also diagnosed an issue. Service department was swamped. Probably will need another Went without my car for 10 days….just had brake fluid changed and also diagnosed an issue. Service department was swamped. Probably will need another car, but weirdly no inquiries into what I might be thinking about purchasing. And after all the run around they didn’t even run the car through the car wash! More

by TIMOAMANDA Verified Customer Verified Customer

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