Dion Grace | Page 3

Service was quick and easy. They gave me a loaner while the car was in for a recall. They gave me a loaner while the car was in for a recall. More

by Mehul Verified Customer Verified Customer

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Made me aware of diagnostic fee in advance. They provide beverages but need to add snacks. My battery cost quite a bit to replace. Overall experience was good. They provide beverages but need to add snacks. My battery cost quite a bit to replace. Overall experience was good. More

by GILK21 Verified Customer Verified Customer

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Staff at Orland park bmw is Courteous and friendly and helpful. I appreciate the service. helpful. I appreciate the service. More

by MRSEYTON Verified Customer Verified Customer

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I went to this dealership 3 times in the last month for 3 different issues. Each time Mr. Grace took care of everything, explained what needed to be done and gave me good prices. He was efficient and cordial different issues. Each time Mr. Grace took care of everything, explained what needed to be done and gave me good prices. He was efficient and cordial. I appreciated his and the technicians help. They all did a great job. I’ll be going back for future work. This is the best BMW dealership that I’ve been to. More

by MMBAMI.89 Verified Customer Verified Customer

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Eddie made my reservation and he was able to get me in quickly and secure a rental for me. So thanks. quickly and secure a rental for me. So thanks. More

by FOOTDRFAPC Verified Customer Verified Customer

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The Service manager Marc Gober not, good customer relations skills. My car has been returned back for repairs.On 11/21, 11/28 and now 12/13. Costly repairs. The initial repair on 11/21 to repair th relations skills. My car has been returned back for repairs.On 11/21, 11/28 and now 12/13. Costly repairs. The initial repair on 11/21 to repair the low coolant , the advisor advised would fix the issue, . My car back in the shop on 11/28 … oh that’s wasn’t the issue a new repair. !!! Car back in the shop on 12/13, all the coolant out of my car . As of today the car remains in the shop.I will be calling the BMW of Orland Park today 12/22 for an update . I am in a loaner , which is smaller than what I drive. They gave me what was available!! . More

by CJECOLLINS07 Verified Customer Verified Customer

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The team is very responsive and tries their best to make sure I have a pleasant experience. sure I have a pleasant experience. More

by DEVITT.NICOLE Verified Customer Verified Customer

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My service visit experience was very good. Dion arranged for me to be picked up and dropped off which was convenient and a time saver. The service and costs were all explained upfront and I ap Dion arranged for me to be picked up and dropped off which was convenient and a time saver. The service and costs were all explained upfront and I appreciated the thorough inspection and report provided by the service technician. More

by PATTIOLK Verified Customer Verified Customer

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I wish BMW gave me a little more discount and didn’t charge me an additional 3% for using my credit card. Also, I think it took a little longer to complete the service. I specifically instructed the ser charge me an additional 3% for using my credit card. Also, I think it took a little longer to complete the service. I specifically instructed the service advisor to instruct the technician to uninstall the damaged carbon fiber front lip splitter and was promised that he’ll take care of it but it wasn’t done. I was a little disappointed. More

by ABBIPITT Verified Customer Verified Customer

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Addressed my concerns and helped me to understand what service I needed on my vehicle service I needed on my vehicle More

by NIYHANME Verified Customer Verified Customer

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