Domenica Helo | Page 8

Excellent salesperson. Purchased our second Honda CRV in October 2017 with Domenica. She is awesome and made sure I was happy with the car. She is fantastic. Purchased our second Honda CRV in October 2017 with Domenica. She is awesome and made sure I was happy with the car. She is fantastic. More

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Excellent service! When I walked in I was immediately taken care of. Brian gallant went out of his way to buff scratches out of the paint. Excellent. When I walked in I was immediately taken care of. Brian gallant went out of his way to buff scratches out of the paint. Excellent. More

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Third Lease with Tom first sale with Domenica Domenica was an excellent sales rep and she did a great job working through conflicting documentation from the prior lease. Tom's the best. Third le Domenica was an excellent sales rep and she did a great job working through conflicting documentation from the prior lease. Tom's the best. Third lease and as I left, I said see you in two years Tom. More

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Great experience Domenica is great!!! Knowledgeable, enthusiastic, and dedicated. You can tell she enjoys her work and works hard to make sure you have a great experi Domenica is great!!! Knowledgeable, enthusiastic, and dedicated. You can tell she enjoys her work and works hard to make sure you have a great experience. She found me the perfect vehicle and in a low stress seamless experience!!! She's the best; get ready, my friends and family are coming!!! More

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AWESOME! Domenica was amazing! She was very welcoming and very helpful in the purchase process of my new vehicle. She went above and beyond for me to ensure th Domenica was amazing! She was very welcoming and very helpful in the purchase process of my new vehicle. She went above and beyond for me to ensure that I absolutely loved the car and that everything was perfect. She called me on my cell phone to even ask me how i liked that car, just shows that she really cares about the customers. Would recommend her and and this dealership to anyone looking to buy a new car. More

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Excellent customer service My wife and I were looking for a low miles, like new / demo luxury SUV. Herb Chambers Honda Seekonk had an excellent selection. We were greeted enthu My wife and I were looking for a low miles, like new / demo luxury SUV. Herb Chambers Honda Seekonk had an excellent selection. We were greeted enthusiastically by Domenica Helo. She helped us with locating the right vehicle, test drive, trade in appraisal, and final negotiation. What impressed me most about Domenica was her persistent follow up AFTER the sale, which I found lacking when buying a new top of the line 2017 Accord V6 Touring at a local competitor a few months earlier. Domenica followed up daily via phone or text until our SUV was registered, insured, and on the road. At my request she even ordered an owner's manual for it and had it mailed to our home. She was a pleasure to deal with, understands customer satisfaction, and I would recommend her to others shopping at this dealership. Wishing I bought the Accord here too. More

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Great experience at Herb Chambers Seekonk I had my 2nd great experience at Herb Chambers Honda in as many times I have visited to purchase a car. From start to finish my sales consultant Dome I had my 2nd great experience at Herb Chambers Honda in as many times I have visited to purchase a car. From start to finish my sales consultant Domenica Helo was friendly and very helpful. No high pressure sales at all. The test drive and explanation of the vehicle was very informative. The finance manager was also very friendly and explained my finance options clearly. I am very happy with my like new Acura MDX! Thank you. More

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Too good to be true? I am giving a 1 star review, subject to change depending on how the return process goes, but I feel compelled to tell everyone to do their homework. I am giving a 1 star review, subject to change depending on how the return process goes, but I feel compelled to tell everyone to do their homework. My girlfriend and I went to Herb Chambers Honda of Seekonk, around a 5 hour drive round-trip because there were a lot of 2013-16 Accords EX/EX-L that we were interested in. However, only one was actually available for a test drive. We purchased a '14 Honda Accord EX-L, supposedly labeled by Carfax as one-owner and labeled 'Certified' on the website. 12/19/16. After returning home(without the vehicle - we needed to wait until the next day to pick it up), we noticed some anomalies on the website's description of our new car and the Carfax report. We felt our dealer (Domenica) was very friendly and helpful, but once we were sent to finance and declined any warranty of sorts, Tom, I believe, was not even courteous enough to say "nice to meet you and congrats" after finishing the transaction. All we received is an envelope tossed in our direction and an "All set". We decided I would(James) attempt to raise our concerns to Sales Management and to our dealer the next day (day to pick up the car). The dealer was great and a better customer service provider. However, the sales manager(s) were both blunt, unwilling to reason, and simply provided lackluster explanations about how the online information was generated by a third party (so?). The website indicated our car was 'Certified' and that was the first highlight - it said being certified would increase the car value. But we were told they removed the HONDA certification to lower the price by $2000 (to what it was listed as in store and online) and the website meant HERB CHAMBERS CERTIFIED (how does this increase value?). About the CarFax one-owner, my girlfriend called Honda Corporate Customer Care directly and we were told that we would actually be the 3rd or 4th owner; and the Carfax is misleading as well as the service records were minimal. She then called to speak to a Sales Manager, and was ultimately hung up on and treated very condescending and as if I was being annoying about concerns we both had over a large purchase/investment. As a customer, I felt that since the deal was over and finalized, the Sales Managers did not care in the slightest about my our concerns. We were not offered any apologies (accept from our dealer) or any type of problem resolution. So tomorrow we plan on returning the vehicle due to the the worst customer service and consumer experience we've had to date. The sales managers we dealt with had minimal patience, empathy, and did not care about their pay-check providing customer's concerns or else I wouldn't have spent the time writing a complaint. None of our concerns were addressed with any effort or attempt to reach a resolution leaving both parties [buyer/seller] satisfied. I wish we had been treated fairly and at least a small reduction in price or something was offered. Maybe an actual professional GM will be available, otherwise, lesson learned to not always trust reviews and do not trust Herb Chambers website. More

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Great experience ! I worked with Domenica Helo through the entire process and she made sure to make things as easy as possible for us in terms of staying in our budget a I worked with Domenica Helo through the entire process and she made sure to make things as easy as possible for us in terms of staying in our budget and finding the perfect car. Such a great help and great place. The car is aboutely amazing. Really made us feel beyond comfortable with the whole process. Amazing staff and dealer ! More

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Great experience Domenica and the Herb Chambers Honda team were friendly and professional. My experience was more than I could have ever expected. After researching di Domenica and the Herb Chambers Honda team were friendly and professional. My experience was more than I could have ever expected. After researching different vehicles, I narrowed down to the 2016 Pilot. Once receiving an online quote, going in for a test drive and working with Domenica, I left the same day with a new car. Thank you Domenica! More

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